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  • VIP Purchase Issue

    I purchased the membership but received no gold, gems or in game confirmation. The icon appears to the upper left and I have received an email confirmation. The error stated the purchase could not be made at this time however it was. After it failed I tried to link to facebook, that also failed. Just a black square on my screen that had the X in the top right.

    I have an Asus infinity 700t

  • #2
    Originally posted by Darkshale View Post
    I purchased the membership but received no gold, gems or in game confirmation. The icon appears to the upper left and I have received an email confirmation. The error stated the purchase could not be made at this time however it was. After it failed I tried to link to facebook, that also failed. Just a black square on my screen that had the X in the top right.

    I have an Asus infinity 700t
    Oh no! Can you either email or DM me the email address for the account you used to purchase VIP?

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    • #3
      Originally posted by BarbieBobomb View Post
      Oh no! Can you either email or DM me the email address for the account you used to purchase VIP?
      Same issue here as well. Sent you a message.

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      • #4
        Purchase of VIP, no Bonuses

        I would just like to say that this game is great, lots of fun.

        I literally bought the game to remove the ads as they were everywhere, but the fact remains I had FUN! just not during ads.

        So I recently just bought the game to my google account, yet I did not receive any gems or bonus gold.

        Also I would like to clarify when the weekly bonus gold/gems would be awarded? Is it on Monday at 12am or some other set time period?

        Thanks!

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        • #5
          Hi,

          VIP reward arrives every Tuesday.

          We will make sure that you and every VIP receive the bonus gems and golds soon. Thanks for your patience!
          Tamas Balog
          Head of Studio
          ZEN Studios

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          • #6
            Same here :/

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            • #7
              Originally posted by Immortal View Post
              Hi,

              VIP reward arrives every Tuesday.

              We will make sure that you and every VIP receive the bonus gems and golds soon. Thanks for your patience!
              Alright thanks. do you have any ETA maybe? a week or a couple days just wondering.

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              • #8
                We have already solved the server-side issue causing this behavior. I hope we will be able to restore all purchases this week, or early next week latest.
                Tamas Balog
                Head of Studio
                ZEN Studios

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                • #9
                  Originally posted by Nekyiax View Post
                  Same here :/
                  same here.

                  I will send a msg with the email address.

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                  • #10
                    vip but didn't get my diamonds and stuff..

                    I paid 4.99 cent became vip but no diamonds n coins please fix thanks....
                    Last edited by ceasar187; 02-23-2014, 06:46 AM.

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                    • #11
                      purchased vip but didn't get the Dimond n coins.....from Google. .

                      bought vip pack but dint receive the Dimond or coins please fix android samsung galaxy s4. ....
                      Last edited by ceasar187; 02-23-2014, 06:42 AM.

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                      • #12
                        I would edit your post and delete your email. PM BarbieBobomb, the community manager, or shoot an email to support (at) zenstudios (dot) com.

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                        • #13
                          Don't get it...

                          Originally posted by surf1der View Post
                          I would edit your post and delete your email. PM BarbieBobomb, the community manager, or shoot an email to support (at) zenstudios (dot) com.
                          Why my I ask??

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                          • #14
                            Finally Bought VIP

                            Well, I finally caved in and bought VIP for $4.99 last night because I couldn't stand the annoyance of the non-stop advertisements any longer.

                            So...I do have VIP(emblem in the top-left corner), but one problem, never received my 10,000 Gold or my 100 Diamonds, as a few other players have stated.



                            I also sent BarbieBobomb a private message letting her know of this bug, but I thought I should post it here as well so the devs know of the bugs frequency.

                            Hopefully this VIP bug will be squashed in the next update.
                            Last edited by EvanTheGamer; 02-23-2014, 05:35 PM.

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                            • #15
                              Same here...

                              Same here need to fix that asap...

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