Game consistently crashing at specific points

[Smginstl]

I purchased the Epic version.
I am about 30 minutes in and have just aligned the mirrors in the first level.
When going through the forest, when the dragon appears overhead and the portal forms, my screen goes blank and I have to reboot my PC. The happens every time I reach this point.

MY PC Stats:
Processors Information
-------------------------------------------------------------------------

Socket 1 ID = 0
Number of cores 4 (max 4)
Number of threads 4 (max 4)
Name AMD Phenom II X4 965
Codename Deneb
Specification AMD Phenom(tm) II X4 965 Processor
Package Socket AM3 (938)



Chipset
-------------------------------------------------------------------------

Northbridge AMD RD9x0 rev. 02
Southbridge AMD SB910/950 rev. 40
Graphic Interface PCI-Express
PCI-E Link Width x16
PCI-E Max Link Width x16
Memory Type DDR3
Memory Size 16 GBytes
Channels Dual, (Unganged)
Memory Frequency 669.5 MHz (3:10)
CAS# latency (CL) 9.0
RAS# to CAS# delay (tRCD) 9
RAS# Precharge (tRP) 9
Cycle Time (tRAS) 23
Bank Cycle Time (tRC) 33
Command Rate (CR) 1T
Uncore Frequency 2009.2 MHz


Memory SPD
-------------------------------------------------------------------------

DIMM # 1
SMBus address 0x52
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Corsair (7F7F9E0000000000000000)
Size 8192 MBytes
Max bandwidth PC3-12800J (800 MHz)
Part number CMZ16GX3M2A1600C10
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP yes
XMP revision 1.3
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-7-7-17-24 @ 480 MHz
JEDEC #2 7.0-7-7-19-27 @ 560 MHz
JEDEC #3 9.0-9-9-25-35 @ 720 MHz
JEDEC #4 10.0-10-10-27-39 @ 800 MHz
XMP profile XMP-1600
Specification PC3-12800J
Voltage level 1.500 Volts
Min Cycle time 1.250 ns (800 MHz)
Max CL 10.0
Min tRP 12.50 ns
Min tRCD 12.50 ns
Min tWR 15.00 ns
Min tRAS 33.75 ns
Min tRC 50.63 ns
Min tRFC 260.00 ns
Min tRTP 7.50 ns
Min tRRD 7.50 ns
Command Rate 2T
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 6.0-7-7-17-25-2T @ 480 MHz (1.500 Volts)
XMP #2 10.0-10-10-27-41-2T @ 800 MHz (1.500 Volts)

DIMM # 2
SMBus address 0x53
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Corsair (7F7F9E0000000000000000)
Size 8192 MBytes
Max bandwidth PC3-12800J (800 MHz)
Part number CMZ16GX3M2A1600C10
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP yes
XMP revision 1.3
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-7-7-17-24 @ 480 MHz
JEDEC #2 7.0-7-7-19-27 @ 560 MHz
JEDEC #3 9.0-9-9-25-35 @ 720 MHz
JEDEC #4 10.0-10-10-27-39 @ 800 MHz
XMP profile XMP-1600
Specification PC3-12800J
Voltage level 1.500 Volts
Min Cycle time 1.250 ns (800 MHz)
Max CL 10.0
Min tRP 12.50 ns
Min tRCD 12.50 ns
Min tWR 15.00 ns
Min tRAS 33.75 ns
Min tRC 50.63 ns
Min tRFC 260.00 ns
Min tRTP 7.50 ns
Min tRRD 7.50 ns
Command Rate 2T
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 6.0-7-7-17-25-2T @ 480 MHz (1.500 Volts)
XMP #2 10.0-10-10-27-41-2T @ 800 MHz (1.500 Volts)

Monitoring
-------------------------------------------------------------------------

Mainboard Model GA-990FX-GAMING (0x000003D5 - 0x22F9E2D4)

LPCIO
-------------------------------------------------------------------------

LPCIO Vendor ITE
LPCIO Model IT8620
LPCIO Vendor ID 0x90
LPCIO Chip ID 0x8620
LPCIO Revision ID 0x4
Config Mode I/O address 0x2E
Config Mode LDN 0x4
Config Mode registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 00 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00
10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
20 86 20 04 00 00 80 B3 10 00 00 80 60 80 00 00 00
30 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
60 02 28 02 30 00 00 00 00 00 00 00 00 00 00 00 00
70 00 02 00 00 04 04 00 00 00 00 00 00 00 00 00 00
Register space LPC, base address = 0x0228


Storage
-------------------------------------------------------------------------

Drive 0
Name WDC WD30EZRX-00DC0B0
Capacity 2794.5 GB
Type Fixed
Bus Type SATA (11)
Features SMART

Drive 1
Name CT250BX100SSD1
Capacity 232.9 GB
Type Fixed, SSD
Bus Type SATA (11)
Features SMART, TRIM
Volume c:\, 232.9 GBytes (2.1 percent available)

Graphics
-------------------------------------------------------------------------

Number of adapters 1

Graphic APIs
-------------------------------------------------------------------------

API D3D
API NVIDIA I/O
API NVIDIA NVAPI

Display Adapters
-------------------------------------------------------------------------

Display adapter 0
ID 0x1080204
Name NVIDIA GeForce GTX 970
Board Manufacturer EVGA Corp.
Revision A1
Codename GM204
Technology 28 nm
Memory size 4 GB
Memory type GDDR5
Memory vendor Samsung
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x3842)
Model ID 0x13C2 (0x2974)
Revision ID 0xA1
Performance Level 0
Core clock 405.0 MHz
Memory clock 324.0 MHz

Win32_VideoController AdapterRAM = 0xFFF00000 (4293918720)
Win32_VideoController DriverVersion = 26.21.14.3064
Win32_VideoController DriverDate = 05/05/2019

Software
-------------------------------------------------------------------------

Windows Version Microsoft Windows 8.1 (6.3) Enterprise Edition 64-bit (Build 9600)
DirectX Version 11.0

[Smginstl]

I upgraded to Windows 10 in hopes it would help. It did not. I still cannot play the game.

[Ghz]

I upgraded to Windows 10 in hopes it would help. It did not. I still cannot play the game.

Hi Smginstl,

I'm really sorry to hear that you can't play with the game. There are a couple of things what you could try. Probably there is a big performance peek required from the system every-time that teleport gate opens and something can't handle it. Is your CPU overlocked by any-chance? Or is your power supply "powerful" enough to handle it and works properly? And I know that probably that was the first thing you checked, but please make sure that all your drivers are up to date. Also it could be helpful to check the temperatures right after the restart happens.

Please let me know if anything helped!

Thanks