Pinball FX2 on Xbox One FAQ

[tcbrock]

I also am having trouble importing Marvel Pinball, Excalibur, and Earth Defense. All the other tables worked fine.

gamertag:tcbscott

Hope this gets resolved soon, and looking forward to the first tournament!

[DoctorMambo]

I am unable to import:

Earth Defense, Excalibur and Marvel Original Pack

My gamertag is DoctorMambo.

Could the problem be anything to do with me having licenses for these games on different consoles? Is it worth trying to do license transfer so that all my table downloads are licensed to the same Xbox 360?

[SteVic82]

Like many others I'm not able to import Marvel Pinball Original Pack, Earth Defense and Excalibur.

My gamertag is obviously SteVic82.


I truly appreciate the work you are doing for this game

[midnighrooster]

marvel original pack not importing my live id is midnightr00ster with 2 zeros

d

[ash97470]

adding my name to the list of people unable to download for $0

my gamertag is Ignignock

Im unable to download the marvel pinball original pack and excalibur and Earth Defense. I purchased all of them on 360. Please help me out if you can. thanks.

[Twigleaf]

Table xfers

GT: Twigleaf Twigs

Earth Defense
Excalibur
Marvel table that was released same day

[silverspore]

Only that never happened. It's something MICROSOFT HAS TO FIX. Zen merely provides the content and has absolutely zero control over the marketplace.

This is the last part of the chat transcript with the customer advisor i spoke to regarding this. The chat went on for while and i had to explain this issue to MS rep. I even linked them to this forum as they were adamant that there was no transfer between Xbox 360 and Xbox One tables.

MS Rep: I understand. If what Zen Studios are claiming to be correct, then you should be able to get those contents but we're talking about in-game contents here. Though you made the purchase through Microsoft when you initially had it on your 360, it's still with the game server. If what they're claiming is true, then they should be able to get you the license back for those contents.

Silverspore: So all this has been for nothing, Microsoft are effectively the retailer for the game and who took my money. The licence is transferred from Microsoft as they run the accounts.

MS Rep: I'm not saying it's the end of the line here. I know how this may sound and I can understand why you're putting us the blame. We are indeed the retailer for the game, however that's part of the agreement that we have with the publisher or game developer. What I'm trying to say is, if what they're claiming is true regarding the info they stated on their forums, then they're the only ones who can get you those in-game contents for your Xbox One.

Just thought i would put this up for Zen to investigate as surely MS hold the licences as you can re-download all tables on 360 at any point( via web browser, smart glass or console history ). MS passing the buck yet again.

[Tahoe Junglist]

Can't Import Tables

Xbox Gamertag: Tahoe Junglist

I can't import the Core Pack.

[BritpacVenorm]

unable to import

also unable to import the latest tables on xbox one.

GT: BRITPAC Venom

Unable to import:

Pinball FX2 Core Pack
Excalibur
Earth Defense

[Paolo Malbeq]

same as many others

My GT: Paolo Malbeq
I can't download:
-Core
-Marvel Original
-Excalibur
-Earth defense.

Only I could get:
-Mars
-Captain America

It would be interesting to understand if they understood where the problem is or if they until now don't know why this is happening.

[Original Clone]

Gamertag is Original Clone

Cannot import:

Marvel Pinball pack (Original)
Earth Defense
Excalibur

All other tables transferred over without a problem

[BarbieBobomb]

Thanks for posting your gamertags, everyone! I'll post as soon as I have news on the import issues.

[coldgin96]

What about the leaderboards issue that's been at least 5 weeks and counting?

Cross platform is out of the goodness of your heart and makes good business sense.

Having leaderboards IS ESSENTIAL TO GAMING ESPECIALLY WHEN THERE'S NO ONLINE MULTIPLAYER AND IT'S BEEN MORE THAN 5 WEEKS! 5 WEEKS!

Most of us are still here and aren't going anywhere - PLEASE RESPOND!

[BarbieBobomb]

What about the leaderboards issue that's been at least 5 weeks and counting?

Cross platform is out of the goodness of your heart and makes good business sense.

Having leaderboards IS ESSENTIAL TO GAMING ESPECIALLY WHEN THERE'S NO ONLINE MULTIPLAYER AND IT'S BEEN MORE THAN 5 WEEKS! 5 WEEKS!

Most of us are still here and aren't going anywhere - PLEASE RESPOND!

Whoa there - you do not need to use all caps to get a response.

Sounds like certification is going well, we should know more really soon.

[Sudrin]

Yes.

Everyone - please post your gamertag if you have not already!

Gamertag: Sudrin

Cannot import:

Marvel Pinball Original Pack
Earth Defense
Pinball FX2 Core Collection

The only thing that did work was Paranormal, and I honestly don't remember ever buying that one!