Tables wont transfer from Xbox 360

[Bigwooddaddy]

Star Wars tables issues?

Hey everyone! I'm still getting reports of the Core Pack not importing correctly, so we are going to be investigating. Thanks for your patience!

BarbieBobomb,

I'm still having trouble downloading the Heroes Within set of Star Wars tables, but don't see much mention of it. Are you guys aware of an issue with that set? I've tried multiple times to download, and am charged each time, but still no table. Xbox Support refunded the first 3 or 4 charges, told me to wait until the refund processed, and download again (I'm guessing the wait is to ensure that the license was removed from my profile) but I'm still not able to download.
I did have some trouble with other tables at first, but only ones that were originally imports, and they are all available now.

[Twigleaf]

A possible explanation to why this is happening. Its long, but I think it holds merit

About 3 weeks ago, I had issues on my XBOX One, where I noticed it was no longer showing transaction history, along with any local currency, or credit in my account, that I could use toward purchases. In fact, the console had lost my billing information I had entered. Little did I know, but in June, Microsoft consolidated their billing/account structure from a lot of their buisiness' into one commerce.microsoft.com site . Unfortunately, a lot of people had some legacy accounts that they did not account for, and it lead to what they called " Splintered Accounts ".

I had a splintered account , which meant, my XBOX was not linking to the correct transaction/ purchase history database. So for even though it appeared to be working fine, the console really had no idea of my past purchase history.

It took me 8 days of support, where they had to escalate the problem to top tier. I got lucky, because one person emailed me back stating she knew exactly what the problem was, and would fix it. She called it a splintered account.

In order to fix the problem, every purchase I made, from around June to July, had to be refunded to me. All of the DRM liscenses had to be revoked. This was the only way they could fix the problem. She told me to just rebuy my content, and a new liscense would be downloaded to your console, on your fixed account profile. It was a hassle, but after she fixed my account, and I downloaded all my content again, everything started working correctly. I could see my history, I could use credit, my download history linked correctly.

You will NEVER know you have this problem, unless you notice you have local currency stored, and it won't let you use it. The only fix, is to let support escalate it to a top tier. When you call support, if they don't help you, hang up and call again. Sooner or later, you will get someone sympathetic, and knows what the problem is. I know one of the support staff on the forums " Misses Quinzel " I think, knows this is a problem.

Anyway, this could easily explain why 360 tables are not importing. If your XBOX One console has a splintered account, and is not linked to your 360's download history properly, it has no idea you purchased it. The 2 consoles really do behave differently when it comes to how they communicate with each other.

Here is a support thread detailing the issue, and the fact it was losing people Gold status, along with transaction history/past purchases.

http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4271/t/1793186.aspx?pi7962=1

Just a thought.

[HeavyMetal84]

I'm having the same problem. Pinball FX1 & FX2 core packs won't transfer for me. The only tables I could get to transfer are Paranormal and The Avengers pack. Please fix this!

[BarbieBobomb]

Hey everyone! I'm still getting reports of the Core Pack not importing correctly, so we are going to be investigating. Thanks for your patience!

[budlight78420]

Still can't import the fx2 core tables. i thought this was the reason game was delayed. was there no internal testing done?
wouldn't be an issue if u never mentioned the importing, but since u did u aren't seeing a dime from me until i can successfully import tables i purchased on my 360.

[UseLessUK]

Greetings,

I got the available tables by going to the games detail page and then going to add ons and selecting each table in turn, which displayed "Get it FREE" and I then just added them all to the download que.

When I started the game it then displayed a message about importing the tables but once that was cleared all tables, that had completed downloading, were available to play.

[Bigwooddaddy]

Some download, some don't

I was able to get most of my tables to transfer, but the Star Wars tables won't transfer, and I cannot download the latest tables (the Heroes Within pack.) It looks like I have been billed each time I've tried to download, for a total of 3xs.

[lagunandy]

Only sngle tables available to transfer for free

I've only been able to transfer my previous SINGLE TABLES purchased in X360...
All the PACKS I've also purchased in X360 showed as x,xx€ in the menu...

[RCW]

Can you tell me exactly what you are seeing when you try to import? You are not seeing the $0.00 value on the transaction?

I'm able to select the table pack that I want to import, but the only option is to pay £7.99 (with the warning that you will be charged immediately, so I don't go beyond this point!)

[crackervizzo]

I´ve tried everything that I could imagine, but import tables don´t work for me.

I even power on my old xbox 360 to see what tables i already own, but when i tried to import ...

Here´s two pictures of my problem

https://onedrive.live.com/redir?resid=64C6B9CAA8BC78C!2878&authkey=!AGyDZlKJxUgfBsA&ithint=folder%2c

I´m very disappointed by this...

Can you tell me exactly what you are seeing when you try to import? You are not seeing the $0.00 value on the transaction?

[crackervizzo]

I'm in the UK also. I notice the game hasn't actually appeared on the store yet, and some tables in the add on section keep appearing and disappearing.

Thanks for this update. Will investigate.

[crackervizzo]

I´ve tried everything that I could imagine, but import tables don´t work for me.

I even power on my old xbox 360 to see what tables i already own, but when i tried to import ...

Here´s two pictures of my problem

https://onedrive.live.com/redir?resid=64C6B9CAA8BC78C!2878&authkey=!AGyDZlKJxUgfBsA&ithint=folder%2c

I´m very disappointed by this...

We are having issues with the PFX2 Core pack - please hold on a bit longer, this will get fixed. Marvel Pinball: Original Pack is not yet out, it will be ready soon (no exact time table)

[Deano]

I'm in the UK also. I notice the game hasn't actually appeared on the store yet, and some tables in the add on section keep appearing and disappearing.

[joaomelo]

import tables don´t work for me

I´ve tried everything that I could imagine, but import tables don´t work for me.

I even power on my old xbox 360 to see what tables i already own, but when i tried to import ...

Here´s two pictures of my problem

https://onedrive.live.com/redir?resid=64C6B9CAA8BC78C!2878&authkey=!AGyDZlKJxUgfBsA&ithint=folder%2c

I´m very disappointed by this...

[xcinder360]

Same here. The Pinball FX2 Core Pack still has a $9.99 price tag even though I bought it on 360. The other two tables I could import (Deadpool and Paranormal; all other tables I either don't have or have on other systems) had no trouble, they immediately showed $0.00 for the price.