Problem with Star Wars tables

[BarbieBobomb]

It's happened again. Right, so I've had enough. You owe me £1 for every day I am unable to play all my tables. This has happened too often and I'm sick of it. Sort your game out!

If you need a refund, you'll need to contact Microsoft, we do not have access to player transaction info.

[BBIAJ]

Problem with Star Wars tables

36 tables are missing for me, 12 from Zen Studios Collection (not including Wild West Rampage, CastleStorm, Paranormal, and Sorcerer's Lair), Ant-Man, Avengers: Age of Ultron, and Venom ARE playable, the rest are not, The Empire Strikes Back, Boba Fett, and The Clone Wars are broken, both South Park's, and The Walking Dead are also greyed out.

Playing offline is not an acceptable workaround, as then we're unable to party up and chat with friends, know when friends are on, and makes twitch streaming impossible.

That's all I twitch pretty much, this and The Pinball Arcade. I have every Pinball FX 2/Zen Pinball table. I love what you guys do very much, but it's hard to understand how this has become so very broken, when there have been no console dashboard updates for over a month (even being in preview), and no new tables released other than the season bundles, that would seemingly require an update to the game that could initiate it breaking.

I just hope that it is fixed, and sooner rather than later.

EDIT: I may have just found a temporary fix!

If you boot the game up offline, then go back online, all tables remain highlighted and fully operational.

Barbie, this to me suggests that something is happening from the time you're on the dashboard, and the game launching, whilst online, that is affecting the games ability to recognise which tables you hold the digital licences to?

Just a thought.

[Jb88]

Not Microsoft's problem.

If you need a refund, you'll need to contact Microsoft, we do not have access to player transaction info.

It's your game, it's your fault. Give us the next tables free then, by way of apology. Or you could, I don't know, make the game work once in a blue moon? Nah, that must be crazy talk, based on how your company has behaved so far. This happens too often, you owe your customers recompense.

[BarbieBobomb]

It's your game, it's your fault. Give us the next tables free then, by way of apology. Or you could, I don't know, make the game work once in a blue moon? Nah, that must be crazy talk, based on how your company has behaved so far. This happens too often, you owe your customers recompense.

As I've said, we are working on it. Thanks for your patience in the meantime. If you're not satisfied with the game, you are more than welcome to contact Microsoft for a refund.

[Jb88]

Once again...

As I've said, we are working on it. Thanks for your patience in the meantime. If you're not satisfied with the game, you are more than welcome to contact Microsoft for a refund.

Why should I have to? The game is fine, WHEN IT WORKS. Explain why you think it is ok to have a game that breaks every month or so, why exactly do you think that is acceptable? I have paid full price for every one of your tables, you are essentially stealing my money every second you deny me access to them. Fix them, PERMANENTLY, or promise a free set of tables in the future. Those are your two options, otherwise you're giving the middle finger to fans.

[BarbieBobomb]

Why should I have to? The game is fine, WHEN IT WORKS. Explain why you think it is ok to have a game that breaks every month or so, why exactly do you think that is acceptable? I have paid full price for every one of your tables, you are essentially stealing my money every second you deny me access to them. Fix them, PERMANENTLY, or promise a free set of tables in the future. Those are your two options, otherwise you're giving the middle finger to fans.

Again, we are working on it. You don't have to get a refund if you don't want to, I'm just telling you how if that is what you choose to do. I'm not here to argue with you, I'm just trying to help.

[Jb88]

Once again...

Again, we are working on it. You don't have to get a refund if you don't want to, I'm just telling you how if that is what you choose to do. I'm not here to argue with you, I'm just trying to help.

I want compensation in some form, not necessarily a refund. A free table would be fine. And that should go for everyone who has to put up with these monthly outages. If you wanted your company could easily arrange something but you are refusing to do so out of a lack of care for your customers. I am not arguing with you either, I am expressing how annoyed I am with you and your company. I believe many others agree with me and until you get your game to work for longer than a month at a time that number will only grow.

[Jb88]

Once again...

I want compensation in some form, not necessarily a refund. A free table would be fine. And that should go for everyone who has to put up with these monthly outages. If you wanted your company could easily arrange something but you are refusing to do so out of a lack of care for your customers. I am not arguing with you either, I am expressing how annoyed I am with you and your company. I believe many others agree with me and until you get your game to work for longer than a month at a time that number will only grow.

If anyone is looking for help or assistance and you don't want meaningless nonsense then look elsewhere! Zen doesn't care about you, as long as they have your money you're dirt. Such lovely behaviour from a company we've spent so much on. Thanks guys!

[BarbieBobomb]

If anyone is looking for help or assistance and you don't want meaningless nonsense then look elsewhere! Zen doesn't care about you, as long as they have your money you're dirt. Such lovely behaviour from a company we've spent so much on. Thanks guys!

This is a bigger issue than we expected but we are working on it

[BBIAJ]

Problem with Star Wars tables

Just thought I'd repost this, as it may have been lost in my original edit:

I may have just found a temporary fix!

If you boot the game up offline, then go back online, all tables remain highlighted and fully operational.

Barbie, this to me suggests that something is happening from the time you're on the dashboard, and the game launching, whilst online, that is affecting the games ability to recognise which tables you hold the digital licences to?

Just a thought.

[Jb88]

Once again...

This is a bigger issue than we expected but we are working on it

Really? This issue, which has been going on for literally years now, is bigger than you expected? What a shock! I suppose it's fine though, it's only paying customers who suffer and who cares about them? Zen sure doesn't!

[BBIAJ]

Really? This issue, which has been going on for literally years now, is bigger than you expected? What a shock! I suppose it's fine though, it's only paying customers who suffer and who cares about them? Zen sure doesn't!

To be fair, this has only really flared up over the course of the last couple of months, it's certainly not been years, as Pinball FX 2 has only been on Xbox One since 14th August 2014, and for much of that time, has worked absolutely flawlessly.

[BarbieBobomb]

Really? This issue, which has been going on for literally years now, is bigger than you expected? What a shock! I suppose it's fine though, it's only paying customers who suffer and who cares about them? Zen sure doesn't!

If we didn't care about technical issues, we wouldn't have a forum (or many other pages) to report issues, and I wouldn't be responding, and we wouldn't also be actively working on them. I'm not sure why you think it is helpful to continue arguing with me, that is not what I am here for. Sit tight, we will get this fixed.

[Jb88]

Once again...

If we didn't care about technical issues, we wouldn't have a forum (or many other pages) to report issues, and I wouldn't be responding, and we wouldn't also be actively working on them. I'm not sure why you think it is helpful to continue arguing with me, that is not what I am here for. Sit tight, we will get this fixed.

If the issues were ever fixed for more than a few weeks at a time I would appreciate it. If you are truly working on them why do the problems continually return? What exactly keeps going wrong? Again, I am not arguing with you. I am simply registering my disgust at Zen and their broken game. Your empty words mean absolutely nothing to me, only a working game or some kind of compensation (for ALL players who have had to put up with this nonsense) will do.

[Jb88]

Once again...

To be fair, this has only really flared up over the course of the last couple of months, it's certainly not been years, as Pinball FX 2 has only been on Xbox One since 14th August 2014, and for much of that time, has worked absolutely flawlessly.

I owned the game on the Xbox 360 and it was just as messed up and broken then as it is now.