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Star Wars Tables "purchase cannot be completed at this time"

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  • #16
    Has everyone here downloaded / installed the latest Pinball FX2 update from the Win8 store?

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    • #17
      Can you tell me which region you are in?

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      • #18
        Can you all message me your region, gamertag and timeframe you've been having this issue?

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        • #19
          I'd like to message you but messaging works about as good as posting to these forums.

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          • #20
            You can email me at support @ zenstudios.com

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            • #21
              It just worked! I finally got em!! Thanks for getting this resolved Zen.

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              • #22
                Collections are imposible to purchase

                Hello,

                I have Windows 8.

                I updated Pinball FX2 from the Windows Store and I gone to purchase the two collections, Star Wars and Classics, but always give me error.

                Then I tried to purchase a single table. I purchased the Rome table and all was ok.

                Before the update and now, I tried to purchase the collections many times, but always give me error.

                One more thing, for the first table of Star Wars I get the message "NOT_LOCALIZED_YET".

                Comment


                • #23
                  Originally posted by ovech View Post
                  Hello,

                  I have Windows 8.

                  I updated Pinball FX2 from the Windows Store and I gone to purchase the two collections, Star Wars and Classics, but always give me error.

                  Then I tried to purchase a single table. I purchased the Rome table and all was ok.

                  Before the update and now, I tried to purchase the collections many times, but always give me error.

                  One more thing, for the first table of Star Wars I get the message "NOT_LOCALIZED_YET".
                  I was never able to buy either of those packs from in the game - I had to go to the Win8 store and buy them. Give that a try.

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                  • #24
                    Originally posted by Solitude View Post
                    It's not a small problem, and we've done everything we can on our side. "Random" just means we have no way to reproduce it on our end.

                    Understand that I have to be diplomatic in the way I say things, because criticizing one's business partners in public is seldom productive.
                    Even if you could reproduce it, it wouldn't help. As you said, you call one function and display the result. If that result is "purchase cannot be completes at this time" what can you do? The issue also occurs in the game app outside of your running code.

                    I guess the only question is what's different between these updates and the other tables? Are there purchase dependencies? Region locks? Pinball fx version requirements? Perhaps all that can be removed from future table offerings so that rather than handling that at purchase time it can be handled by user updating the software. I think the bug is on MS end. But the key to solving it may be marking the content the same way as say sorcerers lair. If that's even possible.

                    I hope you're still working with Microsoft on this. When one of us call them, they assume its one person too stupid to work in their perfectly working store. When you guys call them at least they know its a wide spread issue impacting business.

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                    • #25
                      We are working with Microsoft to resolve this issue-- If you still have trouble purchasing tables on Win 8, please email me (support at zenstudios.com) with the following info:

                      · Gamertag
                      · Region
                      · Timeframe you’ve experienced the issue

                      Thanks,

                      Barbie

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                      • #26
                        Kann Star Wars Tische nicht kaufen

                        Gamertag: RautenKing1887; Region: Deutschland; Zeitrahmen: Seit Veröffentlichung


                        Keine Chance versuche es seit 27.02.2013; ich liebe Pinball FX2, aber leider kann ich die Star Wars Tische nicht spielen, Windows 8

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                        • #27
                          gefunden

                          Protokollname: Microsoft-WS-Licensing/Admin
                          Quelle: Microsoft-WS-Licensing
                          Datum: 02.03.2013 05:34:18
                          Ereignis-ID: 311
                          Aufgabenkategorie:Keine
                          Ebene: Warnung
                          Schlüsselwörter:TLR-Schlüsselwort
                          Benutzer: Lokaler Dienst
                          Computer: Rautenking-PC
                          Beschreibung:
                          Vom Windows Store wurde ein Lizenzproblem mit Paket "Microsoft.Studios.PinballFx2_1.4.0.486_x86__8weky b3d8bbwe" erkannt. Das Paket muss vor der Verwendung lizenziert werden.
                          Ergebniscode: 0x0
                          Ereignis-XML:
                          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
                          <System>
                          <Provider Name="Microsoft-WS-Licensing" Guid="{ED76D77F-7FB5-4EE4-8268-EE46212CB2D3}" />
                          <EventID>311</EventID>
                          <Version>0</Version>
                          <Level>3</Level>
                          <Task>0</Task>
                          <Opcode>0</Opcode>
                          <Keywords>0x2000000000000020</Keywords>
                          <TimeCreated SystemTime="2013-03-02T04:34:18.029592300Z" />
                          <EventRecordID>692</EventRecordID>
                          <Correlation />
                          <Execution ProcessID="1992" ThreadID="7016" />
                          <Channel>Microsoft-WS-Licensing/Admin</Channel>
                          <Computer>Rautenking-PC</Computer>
                          <Security UserID="S-1-5-19" />
                          </System>
                          <EventData>
                          <Data Name="PackageName">Microsoft.Studios.PinballFx2_1. 4.0.486_x86__8wekyb3d8bbwe</Data>
                          <Data Name="ResultCode">0x0</Data>
                          </EventData>
                          </Event>

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                          • #28
                            Possible workaround

                            Found this possible workaround by accident.

                            I went through the purchase process on the Surface Pro and got the same error as everyone else "NOT_LOCALIZE_YET".

                            I switched over to Windows 7 computer and went to Xbox.com to check my account for something else and I was going through my payment options and I don't remember how, but I had an option to confirm my payment for Star Wars Pinball, so I clicked Confirm and it purchased and click Done. Went to my Surface Pro and had the options to download the Star Wars tables and it worked!

                            I don't know if you can basically do the same workaround by going to Windows 8 desktop browser.

                            Hopefully that helps!

                            Comment


                            • #29
                              Paypal

                              I was having the same problem when I was trying to pay using Paypal. I went to xbox.com and made a new payment method using a credit card. Tried to buy the games using this new payment method and it worked.

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                              • #30
                                Similar error

                                My issue is sort of similar. If I try to buy the Star Wars table (doesn't matter which), I get the error that I have to update my Pinball FX2. The problem is, there's nowhere in the program to "check for updates" and when I go to the Store, it only gives me the option to play.

                                So how can I get past this?

                                Thanks.

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