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Star Wars Tables "purchase cannot be completed at this time"

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  • markmon
    replied
    Originally posted by BarbieBobomb View Post
    Microsoft has informed us that they have made progress on the download issue! Please let us know if you still have issues getting tables in Pinball FX2 for Windows 8 to download.
    I guess you'll have to give us sine new table content to purchase so we can test this

    Leave a comment:


  • BarbieBobomb
    replied
    Microsoft has informed us that they have made progress on the download issue! Please let us know if you still have issues getting tables in Pinball FX2 for Windows 8 to download.

    Leave a comment:


  • Stephen0118
    replied
    Originally posted by BarbieBobomb View Post
    You have to go to the Store app for updates. It should list Pinball FX2, click on it to install the update.
    Thanks. Of course the problem that I'm having now is that my Windows Store is broken. I keep getting the message that Windows Store was unable to load the full package list from AppX.

    I wonder if it's possible to download it from another machine (I have a laptop connected to the same network that I'm on) and then transfer the install file to my main desktop.

    EDIT: I refreshed my PC and now all is well. Thanks.
    Last edited by Stephen0118; 03-20-2013, 11:09 PM.

    Leave a comment:


  • BarbieBobomb
    replied
    Originally posted by Stephen0118 View Post
    My issue is sort of similar. If I try to buy the Star Wars table (doesn't matter which), I get the error that I have to update my Pinball FX2. The problem is, there's nowhere in the program to "check for updates" and when I go to the Store, it only gives me the option to play.

    So how can I get past this?

    Thanks.
    You have to go to the Store app for updates. It should list Pinball FX2, click on it to install the update.

    Leave a comment:


  • Stephen0118
    replied
    Similar error

    My issue is sort of similar. If I try to buy the Star Wars table (doesn't matter which), I get the error that I have to update my Pinball FX2. The problem is, there's nowhere in the program to "check for updates" and when I go to the Store, it only gives me the option to play.

    So how can I get past this?

    Thanks.

    Leave a comment:


  • Gleger
    replied
    Paypal

    I was having the same problem when I was trying to pay using Paypal. I went to xbox.com and made a new payment method using a credit card. Tried to buy the games using this new payment method and it worked.

    Leave a comment:


  • breeze1138
    replied
    Possible workaround

    Found this possible workaround by accident.

    I went through the purchase process on the Surface Pro and got the same error as everyone else "NOT_LOCALIZE_YET".

    I switched over to Windows 7 computer and went to Xbox.com to check my account for something else and I was going through my payment options and I don't remember how, but I had an option to confirm my payment for Star Wars Pinball, so I clicked Confirm and it purchased and click Done. Went to my Surface Pro and had the options to download the Star Wars tables and it worked!

    I don't know if you can basically do the same workaround by going to Windows 8 desktop browser.

    Hopefully that helps!

    Leave a comment:


  • Rautenking
    replied
    gefunden

    Protokollname: Microsoft-WS-Licensing/Admin
    Quelle: Microsoft-WS-Licensing
    Datum: 02.03.2013 05:34:18
    Ereignis-ID: 311
    Aufgabenkategorie:Keine
    Ebene: Warnung
    Schlüsselwörter:TLR-Schlüsselwort
    Benutzer: Lokaler Dienst
    Computer: Rautenking-PC
    Beschreibung:
    Vom Windows Store wurde ein Lizenzproblem mit Paket "Microsoft.Studios.PinballFx2_1.4.0.486_x86__8weky b3d8bbwe" erkannt. Das Paket muss vor der Verwendung lizenziert werden.
    Ergebniscode: 0x0
    Ereignis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-WS-Licensing" Guid="{ED76D77F-7FB5-4EE4-8268-EE46212CB2D3}" />
    <EventID>311</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000020</Keywords>
    <TimeCreated SystemTime="2013-03-02T04:34:18.029592300Z" />
    <EventRecordID>692</EventRecordID>
    <Correlation />
    <Execution ProcessID="1992" ThreadID="7016" />
    <Channel>Microsoft-WS-Licensing/Admin</Channel>
    <Computer>Rautenking-PC</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    <EventData>
    <Data Name="PackageName">Microsoft.Studios.PinballFx2_1. 4.0.486_x86__8wekyb3d8bbwe</Data>
    <Data Name="ResultCode">0x0</Data>
    </EventData>
    </Event>

    Leave a comment:


  • Rautenking
    replied
    Kann Star Wars Tische nicht kaufen

    Gamertag: RautenKing1887; Region: Deutschland; Zeitrahmen: Seit Veröffentlichung


    Keine Chance versuche es seit 27.02.2013; ich liebe Pinball FX2, aber leider kann ich die Star Wars Tische nicht spielen, Windows 8

    Leave a comment:


  • BarbieBobomb
    replied
    We are working with Microsoft to resolve this issue-- If you still have trouble purchasing tables on Win 8, please email me (support at zenstudios.com) with the following info:

    · Gamertag
    · Region
    · Timeframe you’ve experienced the issue

    Thanks,

    Barbie

    Leave a comment:


  • markmon
    replied
    Originally posted by Solitude View Post
    It's not a small problem, and we've done everything we can on our side. "Random" just means we have no way to reproduce it on our end.

    Understand that I have to be diplomatic in the way I say things, because criticizing one's business partners in public is seldom productive.
    Even if you could reproduce it, it wouldn't help. As you said, you call one function and display the result. If that result is "purchase cannot be completes at this time" what can you do? The issue also occurs in the game app outside of your running code.

    I guess the only question is what's different between these updates and the other tables? Are there purchase dependencies? Region locks? Pinball fx version requirements? Perhaps all that can be removed from future table offerings so that rather than handling that at purchase time it can be handled by user updating the software. I think the bug is on MS end. But the key to solving it may be marking the content the same way as say sorcerers lair. If that's even possible.

    I hope you're still working with Microsoft on this. When one of us call them, they assume its one person too stupid to work in their perfectly working store. When you guys call them at least they know its a wide spread issue impacting business.

    Leave a comment:


  • Landozelig
    replied
    Originally posted by ovech View Post
    Hello,

    I have Windows 8.

    I updated Pinball FX2 from the Windows Store and I gone to purchase the two collections, Star Wars and Classics, but always give me error.

    Then I tried to purchase a single table. I purchased the Rome table and all was ok.

    Before the update and now, I tried to purchase the collections many times, but always give me error.

    One more thing, for the first table of Star Wars I get the message "NOT_LOCALIZED_YET".
    I was never able to buy either of those packs from in the game - I had to go to the Win8 store and buy them. Give that a try.

    Leave a comment:


  • ovech
    replied
    Collections are imposible to purchase

    Hello,

    I have Windows 8.

    I updated Pinball FX2 from the Windows Store and I gone to purchase the two collections, Star Wars and Classics, but always give me error.

    Then I tried to purchase a single table. I purchased the Rome table and all was ok.

    Before the update and now, I tried to purchase the collections many times, but always give me error.

    One more thing, for the first table of Star Wars I get the message "NOT_LOCALIZED_YET".

    Leave a comment:


  • Landozelig
    replied
    It just worked! I finally got em!! Thanks for getting this resolved Zen.

    Leave a comment:


  • BarbieBobomb
    replied
    You can email me at support @ zenstudios.com

    Leave a comment:

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