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  • Farsight's Steam programmer made mention of the Steam issues on the pinballarcadefans forum, so unless we've joined forces to promote an irrelevant conspiracy, you can be sure that the problems did actually occur. And without final testing and all hands available to fix if a major problem occurs afterwards, we're not going to push a patch remotely.

    If you total up all the Steam table sales, figure that nearly half of the sales were at 50% off, take out all the royalties and licensing that go to Microsoft, Valve, Marvel, etc., you'll see that it doesn't really buy a lot of extra help, especially when you first subtract the pre-launch development costs of the Steam version. Especially since anyone we hire, we try to keep for the long term, making us more cautious about how quickly we add staff. In this business, fortunes can change very rapidly and sales have lots of peaks and valleys, making it very hard to predict how many people you will be able to employ just a few months down the road.

    There's a web of trade-offs between table prices, number of tables produced, post-launch support, number of platforms, etc. We'd like to have people to work on everything that needs making and fixing all the time, but people simply wouldn't be willing to pay what it would cost to support that kind of business. We're doing the best we can - really. And even with these annoying problems, I think our support still compares pretty well to other companies in the same league.
    Last edited by Solitude; 08-16-2013, 06:53 AM.

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    • Originally posted by Solitude View Post
      Farsight's Steam programmer made mention of the Steam issues on the pinballarcadefans forum, so unless we've joined forces to promote an irrelevant conspiracy, you can be sure that the problems did actually occur.
      I obviously don't believe there was a conspiracy, I was only pointing out that at the time, Barbies post was the only mention of any such problem anywhere.

      Originally posted by Solitude View Post
      And without final testing and all hands available to fix if a major problem occurs afterwards, we're not going to push a patch remotely.
      You already made it abundantly clear that your plan the whole time was to push those updates and the new table on the day you were leaving for vacation. This, coupled with your "response" this last time a problem occurred (some of us do consider it major) after you pushed an update leads me to wonder how much truth is in that statement.

      Originally posted by Solitude View Post
      If you total up all the Steam table sales, figure that nearly half of the sales were at 50% off, take out all the royalties and licensing that go to Microsoft, Valve, Marvel, etc., you'll see that it doesn't really buy a lot of extra help, especially when you first subtract the pre-launch development costs of the Steam version. Especially since anyone we hire, we try to keep for the long term. There's a web of trade-offs between table prices, number of tables produced, post-launch support, number of platforms, etc. We'd like to have people to work on everything that needs making and fixing all the time, but people simply wouldn't be willing to pay what it would cost to support that kind of business. We're doing the best we can - really. And even with these annoying problems, I think our support still compares pretty well to other companies in the same league.
      I did fail to mention royalties and fees, etc., and of course that and sales takes a huge hit from your profit margins but I think you still have to compensate for all the extra work your expansion is causing even if just by getting barbie some help.


      You guys make an awesome product. Even with the problems I have had, the biggest issue is not the overall game quality, it is an awesome game, it is not your coding skills because to do what you've done clearly takes talent and perseverance, the issue is your internal policies when it came to what happened and how soon you decided to fix it (or not to). We were told "Don't worry, it is just a small Russian language fix" but that was not at all the case as the update caused a lot of issues not seemingly related to your typical 'small language fix'. I just wish it could have been handled in a more temely manner.

      Enjoy your vacation.

      Jeremy
      aka
      Typo (MrTypos on Steam)

      Comment


      • Here's an actual constructive suggestion.

        Get people like Cloda (and me, maybe) to help you out in table testing.

        A few of your players are very good at figuring out how to rape (this is the accepted pinball term) tables. These people should be able to help you find rules oversights. I can't speak for anyone else, but i'd consider simply being able to play these games for free payment enough.

        I'd also do my best to give opinions on how to fix them without removing the fun factor. Anyfix that makes the table not fun to play or ruins the concepts behind it is of course a non-starter. And if it's really difficult, it may just be left in (or the physics may be tweaked to make it harder to do).

        An example, for Spider-Man

        Make it so that the J.J. hurry-up value is not collected, but instead your highest hurryup score for this game is added to the front page picture value for beating other bosses. As we all know those modes get more difficult. but then if you do grind it up to say 50 million, you then score huge not by shooting the same thing over and over again but by playing the table normally, or by grinding something more challenging afterwards. And you can still get tons of points off the wizard mode in the future, you just won't overshadow it purely by J.J shots.

        Also, it makes a moderate amount if grinding J.J. actually useful. YOu get it up to 10 million, and suddenly you tack on that amount to your score for every boss beaten after. Even a casual player can do that.

        But hey, what do i know.

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        • When u would fix hot seat mode?

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          • that's supposed to be in the next patch, or so they said.

            Comment


            • Originally posted by Solitude View Post
              Farsight's Steam programmer made mention of the Steam issues on the pinballarcadefans forum, so unless we've joined forces to promote an irrelevant conspiracy, you can be sure that the problems did actually occur.
              Of course there was no conspiracy, it's just you being lazy ass developers. I wasted 80 euros for a broken game: Attack on Kamino and Cloak of Darkness mission bugs on Star Wars table (I can't reach wizard mode at all), awful lighting effects on certain tables (much worse than console versions), ball stuttering on Captain America table, missing left tube on Biolab, awful landscape view 2 on Paranormal, awful launch ball camera view on portrait mode (view 1), not to mention that on certain tables like Rome, Moon Knight, etc. you can't even see the plunger on portrait view 1, unable to see upper left flipper on Epic Quest when camera zoom in on landscape view 2, I had to install bunch of third party programs just to play this game, unable to buy individual tables (I like Pasha and Secrets of the Deep, so why am I forced to buy other two tables that I don't like???), 3 months late keyboard buttons update (a feature that should've been implemented since day one but to lazy to do it) and much more bugs...

              As much as I love pinball, I'm sick and tired of this game and developer laziness. I'm done with this game. I don't care how small your team is or how busy you are with other games and platforms. If you are not 100% ready to support this platform and you are releasing the game on it, then you are just money grabber.

              I support Typo for everything he said, he is 100% right. My last post. Bye!

              Comment


              • Originally posted by ZenPinballFan View Post
                Of course there was no conspiracy, it's just you being lazy ass developers. I wasted 80 euros for a broken game: Attack on Kamino and Cloak of Darkness mission bugs on Star Wars table (I can't reach wizard mode at all), awful lighting effects on certain tables (much worse than console versions), ball stuttering on Captain America table, missing left tube on Biolab, awful landscape view 2 on Paranormal, awful launch ball camera view on portrait mode (view 1), not to mention that on certain tables like Rome, Moon Knight, etc. you can't even see the plunger on portrait view 1, unable to see upper left flipper on Epic Quest when camera zoom in on landscape view 2, I had to install bunch of third party programs just to play this game, unable to buy individual tables (I like Pasha and Secrets of the Deep, so why am I forced to buy other two tables that I don't like???), 3 months late keyboard buttons update (a feature that should've been implemented since day one but to lazy to do it) and much more bugs...

                As much as I love pinball, I'm sick and tired of this game and developer laziness. I'm done with this game. I don't care how small your team is or how busy you are with other games and platforms. If you are not 100% ready to support this platform and you are releasing the game on it, then you are just money grabber.

                I support Typo for everything he said, he is 100% right. My last post. Bye!
                Goodbye.

                Comment


                • Would it be possible to keep the game unpaused so that the lights are flashing and stuff while going into freeview mode? It would be rather helpful.

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                  • ...

                    Originally posted by BarbieBobomb View Post
                    .......our much needed studio closure over the next two weeks. Just bad timing but once we're rested up, we'll make sure PFX2 gets its next table and an update to fix a few things........

                    It has been 17 days since you made this post (Friday Aug 9th 5pm - Tuesday Aug 27th 1am).

                    Where is our update!?!?

                    Comment


                    • We're working to get Earth Defense + update implemented ASAP. If not today, then tomorrow, we're just waiting to get the final word from Valve.

                      Edit:

                      It's posted now! Earth Defense (plus the patch) is here!
                      Last edited by BarbieBobomb; 08-27-2013, 07:12 PM.

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                      • Thanks Barbie.

                        Earth Defense is cool. I just wish Visual Pinball tables looked as nice and played as smooth as this.

                        Now the HotSeat scoring glitch has been fixed but unfortunately the double initials input glitch is still here.

                        I'm assuming this is an easy fix and your team forgot about it. Please update us again with another fix.

                        Thanks
                        Nick
                        https://www.youtube.com/channel/UC85...bnPTOkielbyReg

                        Comment


                        • Originally posted by BarbieBobomb View Post
                          We're working to get Earth Defense + update implemented ASAP. If not today, then tomorrow, we're just waiting to get the final word from Valve.

                          Edit:

                          It's posted now! Earth Defense (plus the patch) is here!
                          When you work on the problems we did report weeks ago on this forum post ?

                          1 - when over 130 friends playing PinballFX-2 onto steam = game crash
                          2 - enter your initials = bugged coz it send out 2 chars instead of 1 char when typing

                          Extra Ball,
                          inF. / =PF= (CEO/ADMIN)

                          http://steamcommunity.com/groups/pinballfamily

                          Comment


                          • Originally posted by inF View Post
                            When you work on the problems we did report weeks ago on this forum post ?

                            1 - when over 130 friends playing PinballFX-2 onto steam = game crash
                            2 - enter your initials = bugged coz it send out 2 chars instead of 1 char when typing

                            Extra Ball,
                            inF. / =PF= (CEO/ADMIN)

                            http://steamcommunity.com/groups/pinballfamily
                            This is just the update that didn't get posted before the studio closed for two weeks (due to a Steam outage), so it was just the table + the hotseat scoring fix, other stuff will be addressed in the next patch. The initials bug shouldn't be a problem but the friends crash is pretty tricky. Different people are crashing for different reasons, so we're trying to figure out what exactly is causing it and going from there. I'll keep you all posted.

                            Comment


                            • Originally posted by BarbieBobomb View Post
                              This is just the update that didn't get posted before the studio closed for two weeks (due to a Steam outage), so it was just the table + the hotseat scoring fix, other stuff will be addressed in the next patch. The initials bug shouldn't be a problem but the friends crash is pretty tricky. Different people are crashing for different reasons, so we're trying to figure out what exactly is causing it and going from there. I'll keep you all posted.
                              Thankyou for replying Barbie !

                              Please try to be more specific next time in your posts about upcoming patches/updates ...

                              So far it was very confusing for the community to wait for a patch, with different dates to come out, and not knowing what will be patched exactly.

                              And like you said: "The initials bug shouldn't be a problem" ....so why it isn't a hotfix yet ?


                              Extra Ball,
                              inF. (CEO/ADMIN)

                              http://steamcommunity.com/groups/pinballfamily
                              Last edited by inF; 08-28-2013, 04:15 PM.

                              Comment


                              • Originally posted by inF View Post
                                Thankyou for replying Barbie !

                                Please try to be more specific next time in your posts about upcoming patches/updates ...

                                So far it was very confusing for the community to wait for a patch, with different dates to come out, and not knowing what will be patched exactly.

                                And like you said: "The initials bug shouldn't be a problem" ....so why it isn't a hotfix yet ?


                                Extra Ball,
                                inF. (CEO/ADMIN)

                                http://steamcommunity.com/groups/pinballfamily
                                Generally only high priority stuff gets hotfixed. The enter initials stuff isn't really game-breaking.

                                Also, in case you aren't aware, it can be worked around by binding Launch to something other than the Enter key. We're still going to fix it, of course, but this may reduce the annoyance in the meantime.

                                Comment

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