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  • #16
    Windows 8 Update Issue - Table Issues

    First off, thank you for releasing the update.
    I installed the update just now.
    I have 5 tables listed:
    1. MARS
    2. Secrets of the Deep
    3. Biolab
    4. Pasha
    5. Rome


    I purchased EVERY table that was offered on the Windows 8 platform.
    I have a SEV 1 issue now...
    It does not recognize the fact that I paid for these 5 tables already. Same MS ID, Same Platform, Same PC.
    And worse, it does not have any of the other tables I paid for before.
    VERY FRUSTRATED!!
    Is this a bug or is there something I need to do?
    The "Restore Tables" button does not exist in the update...or not on my screen.

    Comment


    • #17
      ^This.

      I'll be more descriptive of what I'm viewing, because I like being thorough.

      The initial pane on the Windows 8 start menu still shows my highest pinball score, except the logo that was associated with the table that the score belongs to, has now been replaced with another logo with three pinballs, marked "1", "2" and "3".

      Upon loading the game after the update, with the Internet connected, the game shows the following:

      Splash screens:

      - Microsoft Studios logo (updated - better quality)
      - Pinball FX 2 logo (sound effects added)

      Main Menu:
      - My login status, my avatar, 4 panes

      Panes:

      - Collection (navy blue, with Zen Studios logo)
      - Achievements (green, with XBOX logo)
      - Pinball Wizard (purple)
      - Superscore (gold)

      Tables on Collection pane:

      - Mars
      - Secrets of the Deep
      - Biolab
      - Pasha
      - Rome (purchased)

      All local high scores appear to be correct for the two tables that I had in my collection previously; Mars and Rome.

      From the collection which I had before, the game is now missing:

      - ElDorado (purchased)
      - Excalibur (purchased)
      - Iron Man (purchased)
      - Shaman (purchased)
      - Star Wars: Boba Fett (purchased)
      - Star Wars: Darth Vader (purchased)
      - Star Wars: Episode 2 - The Clone Wars (purchased)
      - Star Wars: Episode 5 - Empire Strikes Back (purchased)
      - Star Wars: Episode 6 - Return of the Jedi (purchased)
      - Star Wars: Starfighter Assault (purchased)
      - Tesla (purchased)
      - V12 (purchased)


      Achievements pane:

      - Shuttle Pilot (completed)
      - Archaeologist
      - New Discovery
      - Treasure Hunter
      - Cozy Cookie
      - Cookie Jar
      - Legendary Swordsman
      - Story Teller
      - Munifex (completed)
      - Legatus Legionis

      The completion statuses for each of the achievements displayed is correct, however the pane is clearly missing the achievements associated with the tables that I have purchased.

      Pinball Wizard:

      - My Pinball Wizard score, which appears to be correct.

      Superscore:

      - My Superscore, which also appears to be correct.

      The following features that were previously in the game, are now nowhere to be found:

      Graphics Menu
      Sound Menu
      Mouse / Keyboard binding Menu
      Challenges / Tournaments
      Restore Tables
      About (Zen Studios)

      Comments:
      It is nice to see that the splash screens have been improved, despite being fairly minor improvements.

      Avatar: Not bad, bit too small, doesn't really add much to the game.

      I believe the change to narrower panes for displaying information is a poor choice; I miss the duplo style interface that the game had before, with big buttons and panes. Now, it's just looking like another Windows 8 Start Menu.

      The panes for Pinball Wizard and Superscore are a waste of space; they show only one score on the board (mine). I am not sure if they are also supposed to show scores of other people or not (I'm guessing maybe "friends" that have been added, which I have none who play this game).

      It is not good to see an absence of several fundamental features that existed in the game previously. These need to come back.

      I am missing many tables - 12 to be precise - all paid for. This is obviously not good, and needs to be fixed A.S.A.P.

      Overall, this update is heavily lacking, and considering that it was meant to be a "huge" update, which actually takes away more from the player than it gives, literally sucks balls.
      Last edited by OU7CAS7; 10-26-2014, 07:16 AM.
      - Laptop specifications -

      Operating System: Windows 10 Home (64-bit)
      RAM: 16GB
      CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
      Dedicated Video Graphics: nVidia RTX 2060

      Comment


      • #18
        same problem. Some help would be nice

        Having the same problem. Where are my paid for tables!? A little input from developers on how to fix this would be greatly appreciated.

        Comment


        • #19
          I thought something went wrong during the update because I still had to pay for my purchased tables. So I removed the program from my Windows tablet, only to find out I can't install it anymore. It has been pulled from the Windows store!

          So tell me... What's happening here?

          Comment


          • #20
            Originally posted by BarbieBobomb View Post
            You should be able to play offline. We checked with MS and they said that players should sign in online once so the game can cache your credentials and then you can play until those credentials expire (at which point you’ll need to go online again). I'm not sure how long it takes to expire, but I will try and find that out for you.

            If for some reason you still can't play offline, let me know what kind of error messages you're getting.
            I start the game with internet activated, my profile loads and all my purchased tables appear, all fine. Then I close the game, take with me the Surface 2 RT to my friend's house where there is no internet. I start the game and... surprise! Only five tables are available, both with advertisements (I purchased all the tables), but the other (Marvel and Star Wars collection) don't appear. So I have to play with advertisements and only have five tables. Fix it and Zen Pinball will be the best game for Tablet, otherwise this is an unuseful software to use only into my home.

            Comment


            • #21
              Hey guys - just after the update went live, we had to pull the game down for maintenance. It will be back up soon!

              Comment


              • #22
                Hey guys - the update started rolling out yesterday, but we had to pull the game down for maintenance. I'll keep you posted on any news I hear about when it will be back up.

                Comment


                • #23
                  Same problems here.

                  I write, because there's one more thing buggy on my PC.

                  I cannot scroll the panes left-right with the mouse scroll wheel. Maybe because I use a touch PC (HP Touchsmart)?
                  Ii only works when mouse clicked and moved, or with my finger on the screen...

                  Comment


                  • #24
                    Originally posted by vogliadicane View Post
                    Same problems here.

                    I write, because there's one more thing buggy on my PC.

                    I cannot scroll the panes left-right with the mouse scroll wheel. Maybe because I use a touch PC (HP Touchsmart)?
                    Ii only works when mouse clicked and moved, or with my finger on the screen...
                    I'm not sure right off the top of my head if this should be working as you describe it, but I can check.

                    The game should be back up early next week.

                    Comment


                    • #25
                      Originally posted by armandotrom View Post
                      I start the game with internet activated, my profile loads and all my purchased tables appear, all fine. Then I close the game, take with me the Surface 2 RT to my friend's house where there is no internet. I start the game and... surprise! Only five tables are available, both with advertisements (I purchased all the tables), but the other (Marvel and Star Wars collection) don't appear. So I have to play with advertisements and only have five tables. Fix it and Zen Pinball will be the best game for Tablet, otherwise this is an unuseful software to use only into my home.
                      The game is down for maintenance now, but it will be back up and fully functional early next week.

                      Comment


                      • #26
                        Originally posted by BarbieBobomb View Post
                        The game is down for maintenance now, but it will be back up and fully functional early next week.
                        Thank you, I wish you do all you can to make the playing experience more rewarding

                        Comment


                        • #27
                          OK, it appears I wasn't quite thorough enough...

                          The table guides and Operator's Mode are gone, too.

                          I would roll back the update, if I only knew how... is that even possible?

                          Very disappointed, Zen. Easily the worst update I have ever seen for a game.

                          Fix the game, or loose customers. Plain and simple.
                          - Laptop specifications -

                          Operating System: Windows 10 Home (64-bit)
                          RAM: 16GB
                          CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
                          Dedicated Video Graphics: nVidia RTX 2060

                          Comment


                          • #28
                            Just a heads up for those who are considering updating the game with the latest update, released just yesterday:

                            Don't do it!

                            Why? You would be far better off if you didn't. Read the link for more details.
                            - Laptop specifications -

                            Operating System: Windows 10 Home (64-bit)
                            RAM: 16GB
                            CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
                            Dedicated Video Graphics: nVidia RTX 2060

                            Comment


                            • #29
                              This sucks

                              Yep - same here - I had heaps of Marvel & Star Wars tables - and now everything is gone, with no way to get them back.

                              What a sham. I declare shenanigans on Zen Studios...

                              Comment


                              • #30
                                Show Stopper

                                Oh nice. I finally have time to play and after update nothing works anymore, not even rollback is possible. How about you actually perform a smoke test before releasing show stoppers like this?

                                Comment

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