Force awakens not working on PS4

[hunter328]

Have you guys tried buying it on a PS3 or Vita first?

[christinegrant98]

PS4 error

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[MultiForce]

Well. Tried today and it worked. Bought and downloaded with no problems.

[BarbieBobomb]

Anywhere you can buy the code for the DLC or is that never sold in any way, like games?

Even codes don't work if you're getting this error, I've tried. The players who have gotten around this used a sub account to download the pack.

[MultiForce]

Anywhere you can buy the code for the DLC or is that never sold in any way, like games?

[ohioguy24]

I give up. Tried everything to get this game.

[ohioguy24]

Sorry nothing from Sony on this. Have you tried the suggestions I listed above? Most players with this issue have just used a sub account and it worked. Not ideal, but that's the only workaround I know of.

Will try. Thank you

[BarbieBobomb]

Any updates on this error ??

Sorry nothing from Sony on this. Have you tried the suggestions I listed above? Most players with this issue have just used a sub account and it worked. Not ideal, but that's the only workaround I know of.

[ohioguy24]

Any updates on this error ??

[ohioguy24]

I totally understand. We've escalated this issue to PlayStation dev support a few times now with no resolution. They have asked us to send anyone with this issue to PlayStation support, who just send them to me. Very frustrating indeed. I hope they are working on it.

All the other boards I can get just fine. Please keep us updated. !

[Starscream]

Yep - we've had several people with the same issue, no resolution from Sony. At this point they just close our tickets and tell us to refer everyone to Sony support, who many people have said just close their ticket and refer them to us. It's super frustrating but it's not something we can fix from our end, it's a store issue.

Okay, thanks for responding BarbieBobomb. I'm going to keep calling back until I get it resolved. Hopefully soon.

Thanks again.

[BarbieBobomb]

BarbieBobomb, this issue is costing ZEN Studios a lot of sales. (At least for the TFA pack). I have now purchased every table for ZEN PB2 except TFA. The Force Awakens tables will not allow purchase from any device on my account. (2 PC's, 3 PS3's, 2 Vita's and 2 PS4's). OR any sub-account. In fact it gives the error "that the purchase is being made by a sub-account" no matter which account is used. I've tried a new system, restoring licenses, new payment methods, re-installs and gift cards. Even though I bought the remainder of every other table I didn't have after this issue started. I even managed to re-purchase some that I had previously from a bundle (a second time). I can purchase anything else on the store.

I've been working with PS support on this issue for weeks. They have been very patient trying to resolve it for me, but 8 different reps including supervisors have had no luck. They just offer you a different game instead of fixing it. (Which I did not take). To be fair, they seem to be trying but have no direct way of contacting the sysops about the problem.

I have one friend that can purchase it and two that can't. If it would help, I can provide some info in a personal message about the supervisors, support staff and what we have gone through trying to fix it. Hopefully to get the issue resolved.

Thanks.

Yep - we've had several people with the same issue, no resolution from Sony. At this point they just close our tickets and tell us to refer everyone to Sony support, who many people have said just close their ticket and refer them to us. It's super frustrating but it's not something we can fix from our end, it's a store issue.

[Starscream]

Same issue with not being able to buy Force Awakens DLC

I totally understand. We've escalated this issue to PlayStation dev support a few times now with no resolution. They have asked us to send anyone with this issue to PlayStation support, who just send them to me. Very frustrating indeed. I hope they are working on it.

BarbieBobomb, this issue is costing ZEN Studios a lot of sales. (At least for the TFA pack). I have now purchased every table for ZEN PB2 except TFA. The Force Awakens tables will not allow purchase from any device on my account. (2 PC's, 3 PS3's, 2 Vita's and 2 PS4's). OR any sub-account. In fact it gives the error "that the purchase is being made by a sub-account" no matter which account is used. I've tried a new system, restoring licenses, new payment methods, re-installs and gift cards. Even though I bought the remainder of every other table I didn't have after this issue started. I even managed to re-purchase some that I had previously from a bundle (a second time). I can purchase anything else on the store.

I've been working with PS support on this issue for weeks. They have been very patient trying to resolve it for me, but 8 different reps including supervisors have had no luck. They just offer you a different game instead of fixing it. (Which I did not take). To be fair, they seem to be trying but have no direct way of contacting the sysops about the problem.

I have one friend that can purchase it and two that can't. If it would help, I can provide some info in a personal message about the supervisors, support staff and what we have gone through trying to fix it. Hopefully to get the issue resolved.

Thanks.

[BarbieBobomb]

This is getting pretty annoying. I have the same issue and have now also tried the sub account approach, but that seems to make the DLC belong to that sub account and not available for me (as in already purchased) on my primary. Yes I can install it etc. but that means I'll have to use my EU and US account with my sub account forever..... It's not acceptable that Sony can't fix this.
They closed my ticket and I didn't get a reply and I have tried from browser, phone app and what not but I can't buy that DLC. I preordered the Ratchet & Clank game and also bought another game in the meantime, no issues with that.

Sadly I can't get the live chat to work anymore (tried for days) and my English isn't really good enough (maybe not brave enough) to call them, so I guess this isn't going to get solved anytime soon.

I totally understand. We've escalated this issue to PlayStation dev support a few times now with no resolution. They have asked us to send anyone with this issue to PlayStation support, who just send them to me. Very frustrating indeed. I hope they are working on it.

[MultiForce]

I've had this error come through a few times for a handful of players, and we researched it and he resolution seems to involve edits to the player’s account/profile. For example, some have gotten around this issue it by editing their physical address (removed the period from “XY Rd.” -> “XY Rd”) or re-added/selected a different payment method. I have had a couple of players report that creating a sub account and using that to download it has worked. Not the best workaround, but it's the only successful one I've seen so far.

This is getting pretty annoying. I have the same issue and have now also tried the sub account approach, but that seems to make the DLC belong to that sub account and not available for me (as in already purchased) on my primary. Yes I can install it etc. but that means I'll have to use my EU and US account with my sub account forever..... It's not acceptable that Sony can't fix this.
They closed my ticket and I didn't get a reply and I have tried from browser, phone app and what not but I can't buy that DLC. I preordered the Ratchet & Clank game and also bought another game in the meantime, no issues with that.

Sadly I can't get the live chat to work anymore (tried for days) and my English isn't really good enough (maybe not brave enough) to call them, so I guess this isn't going to get solved anytime soon.