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Table FX3 Table Imports!

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  • Linne_Zen
    replied
    Originally posted by ksiads View Post
    I'm missing Southpark on Android. I can't search all of the posts. There are just too many. Does this mean the table I paid for is gone forever?
    Hi ksiads! We would gladly help. Please contact us at [email protected]

    Leave a comment:


  • ksiads
    replied
    What about Android?

    I'm missing Southpark on Android. I can't search all of the posts. There are just too many. Does this mean the table I paid for is gone forever?

    Leave a comment:


  • Vincent
    replied
    Originally posted by thunderhippo View Post
    I am having this problem also, I just get an error message that says to try again. I owned a ton in fx2, and have purchased more on switch for my kid. what gives?
    For your PFX2 => PFX3 import issues you have to send an e-mail at [email protected]

    Unfortunately you will not be able to import to Switch from Steam or from another console.

    Leave a comment:


  • thunderhippo
    replied
    I am having this problem also, I just get an error message that says to try again. I owned a ton in fx2, and have purchased more on switch for my kid. what gives?

    Leave a comment:


  • Downrazor11
    replied
    Originally posted by Downrazor11 View Post
    Hi there!

    I am still waiting for some help.

    Thanks!
    Still waiting.. waiting..

    How is this a proper way to deal with a resolvable issue? Please don't disrespect your users!! I would continue to spend money on more tables but I do need this issue resolved!

    Leave a comment:


  • Downrazor11
    replied
    Originally posted by Downrazor11 View Post
    Hi there!

    I am still waiting for some help.

    Thanks!

    I have found your customer service to be extremely poor, thanks.
    Last edited by Downrazor11; 11-15-2018, 09:45 PM.

    Leave a comment:


  • Downrazor11
    replied
    Originally posted by McLovin View Post
    Hi everyone!

    We are working super hard, it's a huge launch so we ask for a little help and patience from you! Thank you everyone for reporting the issues, they help a lot. We'll have some info on pincab supports as well!

    Pinball FX3 Imports

    Step One: Make sure you are signed in with the same account you used for previous Pinball FX2 / Zen Pinball 2 purchases.
    Step Two: Download Pinball FX3 and enter the game.

    Xbox One

    Link your account in order to be able to import your previous purchases.
    When you arrive to the main Pinball FX3 dashboard, you will see an “Import Tables” message in the lower right corner. Just press the “X” button and the game will look for your previous purchases.

    At the end of the process you will receive a message with the import status. Exit Pinball FX3 and restart the game.
    Proceed to the My Collection screen and select your imported table. Select “Download & Play” to access your content.

    If you weren’t able to import one of the following tables, please find their product page in the Store and download them manually: Fantastic Four, Captain America, Doctor Strange, Civil War, Deadpool, Venom, Marvel’s Guardians of the Galaxy, Marvel’s Avengers: Age of Ultron, Marvel’s Ant-Man, Star Wars™ Pinball: Star Wars Rebels™, Star Wars™ Pinball: Rogue One™, Epic Quest, Excalibur, Mars, Paranormal, Earth Defense.

    Windows 10

    Link your account in order to be able to import your previous purchases.
    When you arrive to the main Pinball FX3 dashboard, you will see an “Import Tables” message in the lower right corner. Just hit the space bar and the game will look for your previous purchases. This request may take some time and even time out depending on a number of factors. Exit Pinball FX3 and restart the game. Repeat the same process and your tables will begin downloading.

    PlayStation 4

    You can choose to link your account or not, this is not mandatory for importing your previous purchases.
    Pinball FX3 will ask you to import tables. Select “Import”, let the game process. Your products ready to import will be populated in a download list. Confirm the list and they will begin to download.

    Steam

    You can choose to link your account or not, this is not mandatory for importing your previous purchases.
    Your previously purchased tables should be ready to play immediately.

    Hi there!

    I am still waiting for some help.

    Thanks!

    Leave a comment:


  • Downrazor11
    replied
    Originally posted by shogun00 View Post
    Try sending them another email. It's possible that your previous email got lost in the system.

    Alternatively, you could send McLovin a private message. I saw him active on the forum yesterday..
    No can do, the system says McLovin's private message box is full.. This is approaching absurdity.. I sent the PM to 'Chili' instead but who knows what to expect at this point..

    Leave a comment:


  • Downrazor11
    replied
    Originally posted by shogun00 View Post
    Try sending them another email. It's possible that your previous email got lost in the system.

    Alternatively, you could send McLovin a private message. I saw him active on the forum yesterday..

    Thanks, I sent another email to [email protected], I will keep the thread updated as to the response.

    Leave a comment:


  • shogun00
    replied
    Originally posted by Downrazor11 View Post
    Yeah, I read this thread, then sent an email to [email protected] on October 17th. After waiting until Tuesday of the following week I started a thread and after getting no response there I copied the content to this thread. I would kind of understand if they would just say "hey, you bought those before they were combined under a new bundle AND you never played them on the xbox one when FX2 was available, so there is no way for us to reinstate them", but I don't even get that!
    Try sending them another email. It's possible that your previous email got lost in the system.

    Alternatively, you could send McLovin a private message. I saw him active on the forum yesterday..

    Leave a comment:


  • Vincent
    replied
    Originally posted by Downrazor11 View Post
    I do appreciate YOUR response, thanks!!!
    You're welcome and don't worry, import problems happened to many people, including me. What they will do is send you redeem codes, it's really as simple as that.

    Leave a comment:


  • Downrazor11
    replied
    Originally posted by Vincent View Post
    Hi, pretty strange nobody is answering you if you sent a mail to [email protected]

    Zen's support is usually top class.

    I do appreciate YOUR response, thanks!!!

    Leave a comment:


  • Downrazor11
    replied
    Yeah, I read this thread, then sent an email to [email protected] on October 17th. After waiting until Tuesday of the following week I started a thread and after getting no response there I copied the content to this thread. I would kind of understand if they would just say "hey, you bought those before they were combined under a new bundle AND you never played them on the xbox one when FX2 was available, so there is no way for us to reinstate them", but I don't even get that!

    I have copies of the receipts from microsoft that list them as the items, and two of the bundles are identical as far as content goes (marvel one with wolverine, and their core pack), so in my mind I should at least be entitled to those. The others have been combined into packs so I know that is more difficult to work out.. But 'no response' makes me want to just swear off the company, there are many other games out there for me to spend my money on and I had no problem stepping away from FX2 for a year and a half..

    Leave a comment:


  • Vincent
    replied
    Originally posted by Downrazor11 View Post
    SERIOUSLY GUYS!!! IS ANYONE THERE??

    Can someone please address this issue? It is very shady for a company to keep producing content but never provide customer support. I realize it is ONLY $25 or so but it really gets under my skin that there is no response to any of the emails sent or anything recent in either of the two threads I posted a reply in..

    How would you like to be treated?

    Hi, pretty strange nobody is answering you if you sent a mail to [email protected]

    Zen's support is usually top class.

    Leave a comment:


  • Downrazor11
    replied
    SERIOUSLY GUYS!!! IS ANYONE THERE??

    Can someone please address this issue? It is very shady for a company to keep producing content but never provide customer support. I realize it is ONLY $25 or so but it really gets under my skin that there is no response to any of the emails sent or anything recent in either of the two threads I posted a reply in..

    How would you like to be treated?

    Leave a comment:

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