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  • cantankerous--
    replied
    Originally posted by Linne_Zen View Post
    Currently, there is no option for that, however, if you write in an e-mail to [email protected], that is 100% that I will answer that, and I can tell you the way, how it could be possible do that now.
    You are now an employee of Zen..................how the hell did that just happen?

    Leave a comment:


  • Linne_Zen
    replied
    Originally posted by OU7CAS7 View Post
    Thanks Linne. I am now looking at trying to send a fairly large file to Zen staff through my email account. Unfortunately, the file size limit is 50MB, and the size of the video clip is 583MB.

    Does Zen have anything like a Google Drive account or Dropbox account that I could place the file into? I suspect that this is going to be a problem for most people, so Zen Studios would definitely benefit from having such an account.
    Currently, there is no option for that, however, if you write in an e-mail to [email protected], that is 100% that I will answer that, and I can tell you the way, how it could be possible do that now.

    Leave a comment:


  • Turtle Power
    replied
    Theater of Magic view 2 in cabinet mode bug

    Theater of Magic does not save selected view 2 in cabinet mode -classic arcade.

    Every time I restart the game , for some reason it gives me View1W. The VIew 2 should be saved just like in all other pinball tables.

    Cheers

    Leave a comment:


  • OU7CAS7
    replied
    Originally posted by Linne_Zen View Post
    Actually, that is a really good idea. Currently, you can send the videos to [email protected], I am checking it all the time, and trying to be as fast as possible in resolving the issues. The system you described could be rewarding also for us and for you, so that definitely makes sense! I will forward this idea and we will look into the possibilities of making this happen.
    Thanks Linne. I am now looking at trying to send a fairly large file to Zen staff through my email account. Unfortunately, the file size limit is 50MB, and the size of the video clip is 583MB.

    Does Zen have anything like a Google Drive account or Dropbox account that I could place the file into? I suspect that this is going to be a problem for most people, so Zen Studios would definitely benefit from having such an account.
    Last edited by OU7CAS7; 05-28-2020, 03:44 AM.

    Leave a comment:


  • OU7CAS7
    replied
    Originally posted by Linne_Zen View Post
    Could you please tell me where did the ball stuck on the table, or where did you shoot it before it's disappearance?
    I'm not 100% sure, but I think that it was the centre sinkhole for starting missions. If not, it was probably the Speeder sinkhole.

    Leave a comment:


  • Linne_Zen
    replied
    Originally posted by OU7CAS7 View Post
    Thanks Linne.

    I would like to make another suggestion, and also ask a question.

    Recording games is much easier to do these days, thanks to applications like nVidia's Game Overlay (Alt + Z), or Microsoft's Xbox Game Bar (Windows Key + G). Would it be possible to submit video clips of problems to Zen Studio staff, so that they have a better idea of exactly what the problems we are having, and potentially the cause of those problems? It is quite possible that some bugs are only reproducible based on a specific sequence of events, and if those events are recorded, Zen Studios staff can then get a much better idea of how these bugs happen. Please let us know if this is possible, the email address or webpage that we can submit video clips to, and the maximum file size allowed.

    I have just recorded a session of myself playing Star Wars Pinball: Episode IV A New Hope, because I knew there was a good chance that a bug would present itself on that table. It didn't take very long until such a thing happened. In this case, the turnstile bumpers didn't reappear after completing the third mission (which I have seen happen before), and Zen Studio staff may be able to look at the video clip to work out why this happens.

    Also, I would like to suggest a much better place for people to submit any bugs that they have with Zen Studio games. It may be something as simple as the form on Zen Studio's Contact Us page, or something more advanced like a bug tracking site appended to the Zen Studios website. At least, it would be something that would allow details of the bug to be filled in, such as the name of the game (and table in the case of Pinball FX2 and FX3), a description of what went wrong, and what was expected to happen. Optionally, an upload button to upload a screenshot or video clip.

    The best setup would be a more complex case management system, which assigns each case a particular number. It would send an email to the person who reported the case, letting them know that their bug / problem has been received, and will be reviewed as soon as possible. When Zen staff actually look at the case, they can then comment on it, letting the reporter know whether or not they were able to reproduce the problem, and if so, when the code will be fixed. This can be sent as an additional email to the first automatic email sent to the reporter. Each case may also be assigned a status to let the reporter know about the progress of each case sent (In waiting: case received by the system, but not looked at yet; Confirmed: case has been looked at and confirmed by staff / developers, but not yet being worked on; In progress: a developer is working to fix the code, etc.) Other people who have registered can also look for and view each case, and vote the cases up if they have encountered the same problem(s), thus giving more credibility to each case, and more likely that they will be looked at and fixed.

    If you want to be extra nice, you could implement a rewards system for anyone consistently reporting bugs. It could include awards such as giving the reporters free games, or free game addons. In the case of Pinball FX3, a background like the Beta Tester background (call it "Bug Reporter" or something similar), or redemption codes for pinball tables they may not have already.
    Actually, that is a really good idea. Currently, you can send the videos to [email protected], I am checking it all the time, and trying to be as fast as possible in resolving the issues. The system you described could be rewarding also for us and for you, so that definitely makes sense! I will forward this idea and we will look into the possibilities of making this happen.

    Leave a comment:


  • Linne_Zen
    replied
    Originally posted by OU7CAS7 View Post
    Hey Linne. It's Windows 10.

    I think I may actually put in some of my laptop's specifications in my signature if I can, just to make it quicker and easier for Zen staff to know what I'm using...
    Could you please tell me where did the ball stuck on the table, or where did you shoot it before it's disappearance?

    Leave a comment:


  • Linne_Zen
    replied
    Originally posted by ATARI View Post
    Any news when issues to be fixed. Top right flipper Black Rose angle out and then disappears, Right flipper on Cirqus Voltaire angle goes out. Played Jurassic World upper right flipper angle goes out. No Good Gofers upper right flipper same problem angle goes out. Played on xbox one
    Hi ATARI! Could you please send screenshots about these problems? You can also send them to [email protected]

    Leave a comment:


  • cantankerous--
    replied
    Originally posted by OU7CAS7 View Post
    Thanks Linne.


    If you want to be extra nice, you could implement a rewards system for anyone consistently reporting bugs. It could include awards such as giving the reporters free games, or free game addons. In the case of Pinball FX3, a background like the Beta Tester background (call it "Bug Reporter" or something similar), or redemption codes for pinball tables they may not have already.

    To me the reward would be if they actually ever fixed any of the bugs being reported.

    Leave a comment:


  • OU7CAS7
    replied
    Thanks Linne.

    I would like to make another suggestion, and also ask a question.

    Recording games is much easier to do these days, thanks to applications like nVidia's Game Overlay (Alt + Z), or Microsoft's Xbox Game Bar (Windows Key + G). Would it be possible to submit video clips of problems to Zen Studio staff, so that they have a better idea of exactly what the problems we are having, and potentially the cause of those problems? It is quite possible that some bugs are only reproducible based on a specific sequence of events, and if those events are recorded, Zen Studios staff can then get a much better idea of how these bugs happen. Please let us know if this is possible, the email address or webpage that we can submit video clips to, and the maximum file size allowed.

    I have just recorded a session of myself playing Star Wars Pinball: Episode IV A New Hope, because I knew there was a good chance that a bug would present itself on that table. It didn't take very long until such a thing happened. In this case, the turnstile bumpers didn't reappear after completing the third mission (which I have seen happen before), and Zen Studio staff may be able to look at the video clip to work out why this happens.

    Also, I would like to suggest a much better place for people to submit any bugs that they have with Zen Studio games. It may be something as simple as the form on Zen Studio's Contact Us page, or something more advanced like a bug tracking site appended to the Zen Studios website. At least, it would be something that would allow details of the bug to be filled in, such as the name of the game (and table in the case of Pinball FX2 and FX3), a description of what went wrong, and what was expected to happen. Optionally, an upload button to upload a screenshot or video clip.

    The best setup would be a more complex case management system, which assigns each case a particular number. It would send an email to the person who reported the case, letting them know that their bug / problem has been received, and will be reviewed as soon as possible. When Zen staff actually look at the case, they can then comment on it, letting the reporter know whether or not they were able to reproduce the problem, and if so, when the code will be fixed. This can be sent as an additional email to the first automatic email sent to the reporter. Each case may also be assigned a status to let the reporter know about the progress of each case sent (In waiting: case received by the system, but not looked at yet; Confirmed: case has been looked at and confirmed by staff / developers, but not yet being worked on; In progress: a developer is working to fix the code, etc.) Other people who have registered can also look for and view each case, and vote the cases up if they have encountered the same problem(s), thus giving more credibility to each case, and more likely that they will be looked at and fixed.

    If you want to be extra nice, you could implement a rewards system for anyone consistently reporting bugs. It could include awards such as giving the reporters free games, or free game addons. In the case of Pinball FX3, a background like the Beta Tester background (call it "Bug Reporter" or something similar), or redemption codes for pinball tables they may not have already.

    Leave a comment:


  • ztouta37
    replied
    PS4 Skyrim Bug

    Originally posted by sui99 View Post
    Hi there,

    I encountered the following two bugs on the Skyrim table:

    1) Lockpicking straight up doesn't work. Everytime I encounter a locked chest, the screen that is supposed to bring up the lockpicking minigame just stays black. I can see the DMD describing what I'm supposed to do and I can quit the mode but I can't pick the lock (since there is no lock on screen ^^). Lockpicks also don't break if I attempt to do it blindly but I can hear the sounds of turning the lockpick and trying to pick it.

    Lockpicking bug still alive on PS4

    Leave a comment:


  • Linne_Zen
    replied
    Originally posted by wims_Beta View Post
    Hello @Linne_Zen !

    Well it takes me a long time to login here again. And the most important thread for me is this one.

    Honestly most of the fans there were here to report bugs, they give up, because there's no one to answer them, and nothing is fixed since years.

    I just see today Zen seems to have more interest of these thread, because of your presence. It's a good thing. So if you need some help, you can count on me.

    You can see all the bugs in video here :
    http://www.lupsclub.com/t1935-liste-des-bugs

    (i give up to send them here)
    I am happy that you returned to the forum! I will try to do my best!

    Leave a comment:


  • Linne_Zen
    replied
    Originally posted by OU7CAS7 View Post
    Hey Linne. It's Windows 10.

    I think I may actually put in some of my laptop's specifications in my signature if I can, just to make it quicker and easier for Zen staff to know what I'm using...
    Thank you very much, sorry I didn't recognize that.

    Leave a comment:


  • wims_Beta
    replied
    Hello @Linne_Zen !

    Well it takes me a long time to login here again. And the most important thread for me is this one.

    Honestly most of the fans there were here to report bugs, they give up, because there's no one to answer them, and nothing is fixed since years.

    I just see today Zen seems to have more interest of these thread, because of your presence. It's a good thing. So if you need some help, you can count on me.

    You can see all the bugs in video here :
    http://www.lupsclub.com/t1935-liste-des-bugs

    (i give up to send them here)
    Last edited by wims_Beta; 05-21-2020, 07:09 PM.

    Leave a comment:


  • grenadier
    replied
    1. Alt-F4 on Steam version crashes the game, instead of closing the app like it does on almost every other Windows app in existence.
    2. Had music on Bluetooth headphones. Turned off Bluetooth headphones. Instead of sound going to Speakers as the default audio device, the game crashed.
    3. Bug with remembering the last camera position STILL hasn't been fixed.

    Leave a comment:

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