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  • Originally posted by ATARI View Post
    Any news when issues to be fixed. Top right flipper Black Rose angle out and then disappears, Right flipper on Cirqus Voltaire angle goes out. Played Jurassic World upper right flipper angle goes out. No Good Gofers upper right flipper same problem angle goes out. Played on xbox one
    Hi ATARI! Could you please send screenshots about these problems? You can also send them to [email protected]
    Community Manager
    Zen Studios

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    • Originally posted by OU7CAS7 View Post
      Hey Linne. It's Windows 10.

      I think I may actually put in some of my laptop's specifications in my signature if I can, just to make it quicker and easier for Zen staff to know what I'm using...
      Could you please tell me where did the ball stuck on the table, or where did you shoot it before it's disappearance?
      Community Manager
      Zen Studios

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      • Originally posted by OU7CAS7 View Post
        Thanks Linne.

        I would like to make another suggestion, and also ask a question.

        Recording games is much easier to do these days, thanks to applications like nVidia's Game Overlay (Alt + Z), or Microsoft's Xbox Game Bar (Windows Key + G). Would it be possible to submit video clips of problems to Zen Studio staff, so that they have a better idea of exactly what the problems we are having, and potentially the cause of those problems? It is quite possible that some bugs are only reproducible based on a specific sequence of events, and if those events are recorded, Zen Studios staff can then get a much better idea of how these bugs happen. Please let us know if this is possible, the email address or webpage that we can submit video clips to, and the maximum file size allowed.

        I have just recorded a session of myself playing Star Wars Pinball: Episode IV A New Hope, because I knew there was a good chance that a bug would present itself on that table. It didn't take very long until such a thing happened. In this case, the turnstile bumpers didn't reappear after completing the third mission (which I have seen happen before), and Zen Studio staff may be able to look at the video clip to work out why this happens.

        Also, I would like to suggest a much better place for people to submit any bugs that they have with Zen Studio games. It may be something as simple as the form on Zen Studio's Contact Us page, or something more advanced like a bug tracking site appended to the Zen Studios website. At least, it would be something that would allow details of the bug to be filled in, such as the name of the game (and table in the case of Pinball FX2 and FX3), a description of what went wrong, and what was expected to happen. Optionally, an upload button to upload a screenshot or video clip.

        The best setup would be a more complex case management system, which assigns each case a particular number. It would send an email to the person who reported the case, letting them know that their bug / problem has been received, and will be reviewed as soon as possible. When Zen staff actually look at the case, they can then comment on it, letting the reporter know whether or not they were able to reproduce the problem, and if so, when the code will be fixed. This can be sent as an additional email to the first automatic email sent to the reporter. Each case may also be assigned a status to let the reporter know about the progress of each case sent (In waiting: case received by the system, but not looked at yet; Confirmed: case has been looked at and confirmed by staff / developers, but not yet being worked on; In progress: a developer is working to fix the code, etc.) Other people who have registered can also look for and view each case, and vote the cases up if they have encountered the same problem(s), thus giving more credibility to each case, and more likely that they will be looked at and fixed.

        If you want to be extra nice, you could implement a rewards system for anyone consistently reporting bugs. It could include awards such as giving the reporters free games, or free game addons. In the case of Pinball FX3, a background like the Beta Tester background (call it "Bug Reporter" or something similar), or redemption codes for pinball tables they may not have already.
        Actually, that is a really good idea. Currently, you can send the videos to [email protected]enstudios.com, I am checking it all the time, and trying to be as fast as possible in resolving the issues. The system you described could be rewarding also for us and for you, so that definitely makes sense! I will forward this idea and we will look into the possibilities of making this happen.
        Community Manager
        Zen Studios

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        • Originally posted by Linne_Zen View Post
          Could you please tell me where did the ball stuck on the table, or where did you shoot it before it's disappearance?
          I'm not 100% sure, but I think that it was the centre sinkhole for starting missions. If not, it was probably the Speeder sinkhole.
          - Laptop specifications -

          Operating System: Windows 10 Home (64-bit)
          RAM: 16GB
          CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
          Dedicated Video Graphics: nVidia RTX 2060

          Comment


          • Originally posted by Linne_Zen View Post
            Actually, that is a really good idea. Currently, you can send the videos to [email protected], I am checking it all the time, and trying to be as fast as possible in resolving the issues. The system you described could be rewarding also for us and for you, so that definitely makes sense! I will forward this idea and we will look into the possibilities of making this happen.
            Thanks Linne. I am now looking at trying to send a fairly large file to Zen staff through my email account. Unfortunately, the file size limit is 50MB, and the size of the video clip is 583MB.

            Does Zen have anything like a Google Drive account or Dropbox account that I could place the file into? I suspect that this is going to be a problem for most people, so Zen Studios would definitely benefit from having such an account.
            Last edited by OU7CAS7; 05-28-2020, 03:44 AM.
            - Laptop specifications -

            Operating System: Windows 10 Home (64-bit)
            RAM: 16GB
            CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
            Dedicated Video Graphics: nVidia RTX 2060

            Comment


            • Theater of Magic view 2 in cabinet mode bug

              Theater of Magic does not save selected view 2 in cabinet mode -classic arcade.

              Every time I restart the game , for some reason it gives me View1W. The VIew 2 should be saved just like in all other pinball tables.

              Cheers

              Comment


              • Originally posted by OU7CAS7 View Post
                Thanks Linne. I am now looking at trying to send a fairly large file to Zen staff through my email account. Unfortunately, the file size limit is 50MB, and the size of the video clip is 583MB.

                Does Zen have anything like a Google Drive account or Dropbox account that I could place the file into? I suspect that this is going to be a problem for most people, so Zen Studios would definitely benefit from having such an account.
                Currently, there is no option for that, however, if you write in an e-mail to [email protected], that is 100% that I will answer that, and I can tell you the way, how it could be possible do that now.
                Community Manager
                Zen Studios

                Comment


                • Originally posted by Linne_Zen View Post
                  Currently, there is no option for that, however, if you write in an e-mail to [email protected], that is 100% that I will answer that, and I can tell you the way, how it could be possible do that now.
                  You are now an employee of Zen..................how the hell did that just happen?
                  Accomplishments in real life

                  1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
                  2. Rolled Nintendo punch out, several times, same quarter.
                  3. Played an entire game of dragons lair and completed it and won while blindfolded.
                  sigpic

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                  • Linne / Bence, did you get an email with the Google Drive link? It's the first time I have used Google Drive, so I'm not sure if the storage service sent you an email automatically or not...

                    Also, I was wondering whether or not I would be able to play the Star Wars Pinball: Episode VI Return of the Jedi table again soon. Is it possible to fix the bug so that I can resume my current saved game on the table, or am I going to have to start again from scratch?
                    - Laptop specifications -

                    Operating System: Windows 10 Home (64-bit)
                    RAM: 16GB
                    CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
                    Dedicated Video Graphics: nVidia RTX 2060

                    Comment


                    • Hello? Anyone?
                      - Laptop specifications -

                      Operating System: Windows 10 Home (64-bit)
                      RAM: 16GB
                      CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
                      Dedicated Video Graphics: nVidia RTX 2060

                      Comment


                      • Originally posted by OU7CAS7 View Post
                        Linne / Bence, did you get an email with the Google Drive link? It's the first time I have used Google Drive, so I'm not sure if the storage service sent you an email automatically or not...

                        Also, I was wondering whether or not I would be able to play the Star Wars Pinball: Episode VI Return of the Jedi table again soon. Is it possible to fix the bug so that I can resume my current saved game on the table, or am I going to have to start again from scratch?
                        Unfortunately, I wasn't able to find your e-mail with the link. Could you please send it again? It would be much easier for the developers to identify the problem.
                        Community Manager
                        Zen Studios

                        Comment


                        • Originally posted by Linne_Zen View Post
                          Unfortunately, I wasn't able to find your e-mail with the link. Could you please send it again? It would be much easier for the developers to identify the problem.
                          I have just sent an email with a link to the support email address.

                          How about the other issue on the Star Wars Pinball: Episode VI Return of the Jedi table? Did Zen staff work it out? Is it possible to get the problem fixed and continue my saved game, or would I need to start again?
                          - Laptop specifications -

                          Operating System: Windows 10 Home (64-bit)
                          RAM: 16GB
                          CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
                          Dedicated Video Graphics: nVidia RTX 2060

                          Comment


                          • OK, so I got an email from Bence saying that I will need to start again, as even if they manage to fix the problem, it won't fix my saved game.

                            I think I'll be recording most of my gameplay from now on...
                            - Laptop specifications -

                            Operating System: Windows 10 Home (64-bit)
                            RAM: 16GB
                            CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
                            Dedicated Video Graphics: nVidia RTX 2060

                            Comment


                            • White Water

                              Hello,
                              Last 2 days I've sent balls up 'No Way Out!' lane and had the ball stick in the pop up elevator behind Yeti. The first couple times it was able to complete the pop up after 3 attempts. Now it just keeps popping up unsuccessfully. Windows 10.
                              Thank you,
                              Ed
                              Last edited by SteelerEd; 09-02-2020, 04:51 AM. Reason: Removed an extra "ball" from the post.

                              Comment


                              • Originally posted by SteelerEd View Post
                                Hello,
                                Last 2 days I've sent balls up 'No Way Out!' lane and had the ball stick in the pop up elevator behind Yeti. The first couple times it was able to complete the pop up after 3 attempts. Now it just keeps popping up unsuccessfully. Windows 10.
                                Thank you,
                                Ed
                                Could I ask if you have your VSYNC turned off? You can check it in the settings menu. Sometimes turning it on solved the issue.
                                Community Manager
                                Zen Studios

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