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Why does every holiday have horrible servers???

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  • OU7CAS7
    replied
    I have sent the following message to Zen via email. If they respond to me via email, I'll post their response here in this thread.

    Dear Zen,

    I am concerned about the future of Pinball FX3. I noticed that customers of Pinball Fx3 are becoming agitated, and in some cases angry about the apparent lack of server capacity for the game. This includes issues such as not being able to access high scores on leaderboards, not being able to play in the game's tournaments section, and not being able to access the pinball tables that they paid for.

    I don't consider myself to be an expert in game design, but I have tried building my own game in Unity for several years, and also have many years of experience designing and building websites and programs for Windows operating systems. So, I can understand how difficult it can be to build a game and solve programming related issues, and thus can at least understand these kinds of issues from both sides. Supporting a game across multiple platforms is certainly not an easy thing to do.

    I have made a couple of suggestions on the Zen forum board about how the game's code could be improved with respect to server utilisation. My post, and many other customers' posts regarding the server issues that the game has, are at the following address on your forum board:

    https://forum.zenstudios.com/showthr...l=1#post139138

    There were two rather brief responses from "Linne_Zen" in the thread above. It was about 2 months between those posts. First, posts from Zen staff should be a bit more frequent, at least once per month, to show that Zen cares and that Zen staff are actively working to get the problem(s) fixed. Second, it would be a good idea to be upfront with people with respect to the root cause of any issues that arise. This doesn't mean providing specifics on affected code modules, but rather explaining the situation in more detail. Finally, it would be good to provide some form of time frame within which you expect that the problem(s) will likely be fixed. That way, your customers are more likely to return, rather than forget about or give up on playing Pinball FX3.

    I understand that the viral pandemic is likely to complicate things with respect to fixing these issues. However, it must also be understood by Zen that people are stuck at home more so than ever before, and therefore your customers are much more likely to play (or at least try to play) Pinball FX3. So, it actually becomes more important than ever during this time, that such problems are fixed within a reasonable period of time. Otherwise, your customers will probably buy and play games from other games vendors, and forget about Zen altogether.

    Also, it is one thing to provide discounts to tables, but a completely different thing to address bugs in games. Few people will want to take advantage of discounts for games that don't work properly.

    Let your customers know that you are listening to their concerns, and that you will enact upon them accordingly. This will help to restore confidence in your customers, and keep them reasonably happy.

    Thanks for reading.

    Kind Regards,

    - Tristan Bailey (aka OUTCAST)

    Leave a comment:


  • KingCat78
    replied
    They got the Williams/Bally license from FarSight, so that includes the leaderboard problems as well

    Leave a comment:


  • cantankerous--
    replied
    Originally posted by grenadier View Post
    May 9, 2020, and the servers are down....again. And have been since yesterday evening.

    Seriously, how hard is it to have someone check them once a day or so? It's not like they don't need to be checked. More often than not, they need some attention.
    It's expected of us to add in to it the HORRIBLE CORONA VIRUS and expect that that is the be all to end all answer for a problem that has been going on long before the virus.

    Leave a comment:


  • grenadier
    replied
    May 9: servers are down -- again

    May 9, 2020, and the servers are down....again. And have been since yesterday evening.

    Seriously, how hard is it to have someone check them once a day or so? It's not like they don't need to be checked. More often than not, they need some attention.

    Leave a comment:


  • cantankerous--
    replied
    Originally posted by OO1OO1OO View Post
    One very easy and reliable solution for you, duty techs of ZEN:

    1. Scroll to the top of this thread.
    2. Find "Thread tools" in the grey bar
    3. Click on "Subscribe to this thread"
    4. On Notification Type select "Instant notification by email"

    We would be more than happy to assist you to recognize server failures.

    Hint: "It's weekend! The servers are down again!"
    ^^^^^^^^^^^

    What he said.

    Leave a comment:


  • OO1OO1OO
    replied
    Originally posted by cantankerous-- View Post
    One would think, you would have something in place to alert your tech guys to a server being down and not just have to be told by the users on social media, but seemingly this is actually what happens.
    One very easy and reliable solution for you, duty techs of ZEN:

    1. Scroll to the top of this thread.
    2. Find "Thread tools" in the grey bar
    3. Click on "Subscribe to this thread"
    4. On Notification Type select "Instant notification by email"

    We would be more than happy to assist you to recognize server failures.

    Hint: "It's weekend! The servers are down again!"

    Leave a comment:


  • cantankerous--
    replied
    Down again. One would think, you would have something in place to alert your tech guys to a server being down and not just have to be told by the users on social media, but seemingly this is actually what happens.

    Leave a comment:


  • M!chel
    replied
    Last weekend was the worst.
    Ever since the game has changed it's name, at least on my pc. It's now called: Practice FX3

    Leave a comment:


  • OO1OO1OO
    replied
    Just to help you, ZEN

    Since there are no new tables right now to buy, and you are even giving some of the older ones away for free, I just bought the complete package of operencia... Hopefully you can invest a bit in the pinball servers....

    Leave a comment:


  • cantankerous--
    replied
    Originally posted by Linne_Zen View Post
    Unfortunately, these server errors occurred more these days than we would have wanted, and we are aware of that, we are gearing up to make these go away. We apologize for this error and thank you very much for your patience in this matter.
    When you're sitting there refreshing for hours, that oftentimes turns into days, frequently during the weekend, when you are not at work, and really want to play............................all you have is patience Linne. It's a frustrating, often times curse inducing kind of patience that has been thrust upon us, against our will actually. You guys have long known the servers to be an issue, much in the same way as the countless bugs and bogus scores on the leaderboards that I have reported on multiple systems that still exist, or parts of games, that should be functional, like the survival challenge and extra balls and turning on or off these options while setting up a tournament in Nintendo Star Wars. This too has also been reported on multiple occasions on your various social media accounts, to which, at least twice a response of we will investigate the matter was given......................Im still wondering if the investigation concluded the same things that I found on my first day of owning the game, given I have played Zen pinball for over 10 years now and am rather familiar with how it should function.

    Leave a comment:


  • Linne_Zen
    replied
    Thank you very much for your patience

    Unfortunately, these server errors occurred more these days than we would have wanted, and we are aware of that, we are gearing up to make these go away. We apologize for this error and thank you very much for your patience in this matter.

    Leave a comment:


  • grenadier
    replied
    And this is STILL an issue?

    Guys this is pretty basic. You sold FX3 on the basis of tournaments and competition. That can't happen if your servers are down half the time. I'd maybe accept coronavirus as an excuse, but you've been having this issue since late last year. Time to step up and fix the damn thing.

    Leave a comment:


  • cantankerous--
    replied
    Originally posted by DCLXVI View Post
    That depends on which country you live in.

    But I feel you, it seems to be a recurrent problem.
    For some reason Zen now has like 5 tournaments running. I kind of thought it was cause of the corona and lots being locked down, but surprisingly it is not happening on nintendo switch star wars for some reason, but to be honest, with the various, issues that game has, and their reluctance to address them, I think they just made a few bucks off of an easy release, you know carting something that they had already in their library, and didn't really check it well beforehand, and now with the prospect of paying money to fix it, they are reluctant and are now just leaving it to die, sadly, because I love it.

    Leave a comment:


  • DCLXVI
    replied
    Originally posted by cantankerous-- View Post
    This is a pre corona post,
    That depends on which country you live in.

    But I feel you, it seems to be a recurrent problem.

    Leave a comment:


  • cantankerous--
    replied
    Originally posted by DCLXVI View Post
    Maybe it's because lot of a people are beeing secluded in europe atm ?

    I saw a lot of online gaming services had outages due to increased usage.
    This is a pre corona post, but ya, for sure now outages might be understandable.

    Leave a comment:

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