Dear Zen,
I am concerned about the future of Pinball FX3. I noticed that customers of Pinball Fx3 are becoming agitated, and in some cases angry about the apparent lack of server capacity for the game. This includes issues such as not being able to access high scores on leaderboards, not being able to play in the game's tournaments section, and not being able to access the pinball tables that they paid for.
I don't consider myself to be an expert in game design, but I have tried building my own game in Unity for several years, and also have many years of experience designing and building websites and programs for Windows operating systems. So, I can understand how difficult it can be to build a game and solve programming related issues, and thus can at least understand these kinds of issues from both sides. Supporting a game across multiple platforms is certainly not an easy thing to do.
I have made a couple of suggestions on the Zen forum board about how the game's code could be improved with respect to server utilisation. My post, and many other customers' posts regarding the server issues that the game has, are at the following address on your forum board:
https://forum.zenstudios.com/showthr...l=1#post139138
There were two rather brief responses from "Linne_Zen" in the thread above. It was about 2 months between those posts. First, posts from Zen staff should be a bit more frequent, at least once per month, to show that Zen cares and that Zen staff are actively working to get the problem(s) fixed. Second, it would be a good idea to be upfront with people with respect to the root cause of any issues that arise. This doesn't mean providing specifics on affected code modules, but rather explaining the situation in more detail. Finally, it would be good to provide some form of time frame within which you expect that the problem(s) will likely be fixed. That way, your customers are more likely to return, rather than forget about or give up on playing Pinball FX3.
I understand that the viral pandemic is likely to complicate things with respect to fixing these issues. However, it must also be understood by Zen that people are stuck at home more so than ever before, and therefore your customers are much more likely to play (or at least try to play) Pinball FX3. So, it actually becomes more important than ever during this time, that such problems are fixed within a reasonable period of time. Otherwise, your customers will probably buy and play games from other games vendors, and forget about Zen altogether.
Also, it is one thing to provide discounts to tables, but a completely different thing to address bugs in games. Few people will want to take advantage of discounts for games that don't work properly.
Let your customers know that you are listening to their concerns, and that you will enact upon them accordingly. This will help to restore confidence in your customers, and keep them reasonably happy.
Thanks for reading.
Kind Regards,
- Tristan Bailey (aka OUTCAST)
I am concerned about the future of Pinball FX3. I noticed that customers of Pinball Fx3 are becoming agitated, and in some cases angry about the apparent lack of server capacity for the game. This includes issues such as not being able to access high scores on leaderboards, not being able to play in the game's tournaments section, and not being able to access the pinball tables that they paid for.
I don't consider myself to be an expert in game design, but I have tried building my own game in Unity for several years, and also have many years of experience designing and building websites and programs for Windows operating systems. So, I can understand how difficult it can be to build a game and solve programming related issues, and thus can at least understand these kinds of issues from both sides. Supporting a game across multiple platforms is certainly not an easy thing to do.
I have made a couple of suggestions on the Zen forum board about how the game's code could be improved with respect to server utilisation. My post, and many other customers' posts regarding the server issues that the game has, are at the following address on your forum board:
https://forum.zenstudios.com/showthr...l=1#post139138
There were two rather brief responses from "Linne_Zen" in the thread above. It was about 2 months between those posts. First, posts from Zen staff should be a bit more frequent, at least once per month, to show that Zen cares and that Zen staff are actively working to get the problem(s) fixed. Second, it would be a good idea to be upfront with people with respect to the root cause of any issues that arise. This doesn't mean providing specifics on affected code modules, but rather explaining the situation in more detail. Finally, it would be good to provide some form of time frame within which you expect that the problem(s) will likely be fixed. That way, your customers are more likely to return, rather than forget about or give up on playing Pinball FX3.
I understand that the viral pandemic is likely to complicate things with respect to fixing these issues. However, it must also be understood by Zen that people are stuck at home more so than ever before, and therefore your customers are much more likely to play (or at least try to play) Pinball FX3. So, it actually becomes more important than ever during this time, that such problems are fixed within a reasonable period of time. Otherwise, your customers will probably buy and play games from other games vendors, and forget about Zen altogether.
Also, it is one thing to provide discounts to tables, but a completely different thing to address bugs in games. Few people will want to take advantage of discounts for games that don't work properly.
Let your customers know that you are listening to their concerns, and that you will enact upon them accordingly. This will help to restore confidence in your customers, and keep them reasonably happy.
Thanks for reading.
Kind Regards,
- Tristan Bailey (aka OUTCAST)
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