Williams not syncing parts/level etc with new device

[Linne_Zen]

Hello,

I noticed there were no real reactions to this. I have the same problem though. I use a Lenovo Tab as well as an Android GT King box in a mini cabinet. While I recently used the Lenovo tab P11 more, I also made some space to use the mini pinball cabinet again. However, I noticed that the 2 devices have not synced. I have a lot more content on the Lenovo tab versus the GT king Android box. I do see it uses the same account but I also noticed (like in the picture from Prometheano that the user ID on both devices are different.

How can I get the 2 synced? And obviously I do not want to loose anything from the Lenovo tab.

Thanks!

Hi!

Could you please contact us at [email protected]? Our support guy Ben should be able to help you out.

[P!TTS]

Hello,

I noticed there were no real reactions to this. I have the same problem though. I use a Lenovo Tab as well as an Android GT King box in a mini cabinet. While I recently used the Lenovo tab P11 more, I also made some space to use the mini pinball cabinet again. However, I noticed that the 2 devices have not synced. I have a lot more content on the Lenovo tab versus the GT king Android box. I do see it uses the same account but I also noticed (like in the picture from Prometheano that the user ID on both devices are different.

How can I get the 2 synced? And obviously I do not want to loose anything from the Lenovo tab.

Thanks!

[Kyle]

I'm not sure anyone reads this forum : /

I have a phone and tablet and experienced the same. I had a few games unlocked (via gameplay not purchased) on my phone and wanted to play them on the tablet. I used an application called Helium to back up my saved game and transfer it to the tablet. This was quite painful but worked if you are sufficiently motivated. It would be a million times easier if it would just load your profile. Especially since it prompts for your email account.

https://www.lifewire.com/helium-can-back-up-android-game-saves-4108558

[prometheano]

I originally started playing both Zen and Williams on my phone. I installed it on my tablet and logged in with the same Google Play account but in Williams, my level, table stats, parts, etc., did not sync to the tablet. I did not have this problem in the Zen Pinball app. My tables synced to both without a problem. The phone details are below. I'm attaching a photo of what the tablet shows as the User ID, which does not match. Thanks for your help!

AppVersionName:1.2.4
AppVersionCode:16
GameTitle:Williams Pinball
GameVersion:80
DeviceType:Google Pixel 2 XL
OSVersion:9
DeviceID:11912820155320071170
UserID:17810075243121853092
AppID:3993
Store:Google Store

Tablet photo with user & device ID:
IMG_20190822_200754.jpg