Technical Issues? Post Here

[havoc]

Asus Transformer Pad crashing hard

Got a Trandformer Pad tf300t and installed zen pinball thd, has no issues for a few days. Then asus sent an update out build 9.4.3.30 and the game now locks up and then the tablet reboots (see pic, about 10 -15 seconds after the tablet freezes in picture the tablet reboots). I have rebooted the tablet, uninstalled and reinstalled the game and the problem still exists.

tf300t.jpg

Asus Transformer Pad tf300t - Stock
Android Version 4.0.3
US Build 9.4.3.30
not rooted

[MrDaaark]

Got a Trandformer Pad tf300t and installed zen pinball thd, has no issues for a few days. Then asus sent an update out build 9.4.3.30 and the game now locks up and then the tablet reboots (see pic, about 10 -15 seconds after the tablet freezes in picture the tablet reboots). I have rebooted the tablet, uninstalled and reinstalled the game and the problem still exists.

[ATTACH=CONFIG]124[/ATTACH]

Asus Transformer Pad tf300t - Stock
Android Version 4.0.3
US Build 9.4.3.30
not rooted

With Asus you never know. They send out horrible firmware that breaks everything. Then send out the fix that breaks everything else soon after! Good hardware, crap firmware. Try finding Zen on the apps screen and clearing out the program's cache. You do a long touch on it, and then drag it to the top of the screen where it says APP INFO.

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I think the ball issues I mentioned above may be tied to the frame rate. The lower it goes, the crazier the physics get.

[havoc]

With Asus you never know. They send out horrible firmware that breaks everything. Then send out the fix that breaks everything else soon after! Good hardware, crap firmware. Try finding Zen on the apps screen and clearing out the program's cache. You do a long touch on it, and then drag it to the top of the screen where it says APP INFO.

Thanks it seems that clearing the cache has stopped the crashing. I have played some and it has not happened yet. Not sure why the cache would cause what I would assume was a kernel panic. Why else would the OS crash and reboot?

[havoc]

Thanks it seems that clearing the cache has stopped the crashing. I have played some and it has not happened yet. Not sure why the cache would cause what I would assume was a kernel panic. Why else would the OS crash and reboot?

Unfortunately is just crashed again and rebooted the OS. So I guess this is still an issue. Clearing the cache either temporarily fixed the problem or I just didn't encounter the problem right away after clearing the cache.

[BarbieBobomb]

There is an update coming on Thursday along with the new table, so hopefully you won't have this issue anymore

[crackervizzo]

Hello everyone, we are aware that there is an issue with the Android update. We are working to fix this and make sure Captain America is available for you today. Please stand by, we will update you as soon as possible.

[jojolino]

Hello everyone, we are aware that there is an issue with the Android update. We are working to fix this and make sure Captain America is available for you today. Please stand by, we will update you as soon as possible.

After updating the app won't start. Cleaning cache fixed this for me. After buying Captain America the download won't start... again cleaning cache and stopping the app fixed this for me.
Now I can play Captain America Is it normal that this table has no tail behind the ball?
Also I am very happy about keyboard support. I think I have found out which key is for what but is there a description about this? Also is there an option to change the mapping?

Zenpinball THD will be better and better... now all other tables too please

[Pinkoo]

Capitain America crashed my whole app

Hello,

This morning I bought and installed the new table Capitain America.
Once it was downloaded I tried to launch it but it porposed me to download it again.. I did. Then I tried to launch the table again and it proposed me to download it once again.. I had a doubt so I closed the app to reload it and the app doesn't wotk anymore. It won't open at all leaving a black screen with no response.

Note I downloaded the Update with no result on the current issue.

I'm a bit concerned as I bought recently all the existing tables and the new one (Capitain America) which causes the issue.

I am wondering if uninstall the app and reinstall it could be a solution. I do not want loose all the tables I bought and I have a doubt I will be able to have them again if uninstalling and reinstalling.

What do I have to do, any help?

Thank you

(using Acer Iconia A200 - Zen Pinball THD)

[BarbieBobomb]

We're working on a fix for Android right now, this should clear up these issues, sit tight!

[Solitude]

Hello,

This morning I bought and installed the new table Capitain America.
Once it was downloaded I tried to launch it but it porposed me to download it again.. I did. Then I tried to launch the table again and it proposed me to download it once again.. I had a doubt so I closed the app to reload it and the app doesn't wotk anymore. It won't open at all leaving a black screen with no response.

Note I downloaded the Update with no result on the current issue.

I'm a bit concerned as I bought recently all the existing tables and the new one (Capitain America) which causes the issue.

I am wondering if uninstall the app and reinstall it could be a solution. I do not want loose all the tables I bought and I have a doubt I will be able to have them again if uninstalling and reinstalling.

What do I have to do, any help?

Thank you

(using Acer Iconia A200 - Zen Pinball THD)

You don't have to worry about losing the tables - they will re-download for free as long as you use the same account and go through the purchase process again. However, you will lose your saved data (including Epic Quest progression and local high scores) if you delete the game.

[BarbieBobomb]

Hey everyone, a patch has been issued for Zen Pinball THD, but if you still have issues downloading, try clearing the cache. If that does not work, let us know if you're still having issues.

[jojolino]

Missing tail on Captain America

Hi Zen pinball team. On the Captain America table there is no tail behind the ball like on other tables. Is this a problem only on my installation or is this a feature which can be turn on and off?

[jojolino]

Hi Zen pinball team. On the Captain America table there is no tail behind the ball like on other tables. Is this a problem only on my installation or is this a feature which can be turn on and off?

I still have this problem...

[BarbieBobomb]

It's a feature! You should be able to turn it off and on, it's probably a bit different on Android (sorry, I don't have an Android device, just iOS) but look in the options section. On iOS it is under "Video" and then "Arcade FX." Once that is turned on, it will show the tails Let me know if you still have problems or if you can't find it

[jojolino]

That's the problem...
On all tables the Arcade FX function works but only on the Captain America table not.