Technical Issues? Post Here

[SAK]

Thank you for the reply! I'll keep my fingers crossed and hope for the best

[themosh]

Problems with all tables and left flipper on Asus 300TF

Hi Barbie,

I am running the latest firmware on the TF300 and latest release of Zen THD, as I have Civil War.

I usually play on landscape mode because I have the dock. But I have serious frame rate problems even though it is a Tegra 3 on Avengers, Civil War, Blade, Ghost Rider and a couple others. The frame rate was better before Jelly Bean. Are there compatibility issues with Asus Jelly Bean and Zen THD?

However, I switch sometimes to play in Portrait mode, and there is a problem with the left flipper at least across the tables that I mention above. Whenever I let the ball fall down low on the flipper to hit a right side orbit or hole (takes almost the end of the flipper to do so), the flipper does not respond when I touch the screen. It just goes down the hole and the flipper stays where it was.

Is this a known issue?

Also, can you address the frame rate issues on Jelly Bean? I loved this platform before the OS upgrade, and wish I could go back. It has made most of the Zen tables too tight to play. Ball flies wildly in portrait mode and skips frames so shots of skill can not be made.

Sincerely,

[BarbieBobomb]

Hi Barbie,

I am running the latest firmware on the TF300 and latest release of Zen THD, as I have Civil War.

I usually play on landscape mode because I have the dock. But I have serious frame rate problems even though it is a Tegra 3 on Avengers, Civil War, Blade, Ghost Rider and a couple others. The frame rate was better before Jelly Bean. Are there compatibility issues with Asus Jelly Bean and Zen THD?

However, I switch sometimes to play in Portrait mode, and there is a problem with the left flipper at least across the tables that I mention above. Whenever I let the ball fall down low on the flipper to hit a right side orbit or hole (takes almost the end of the flipper to do so), the flipper does not respond when I touch the screen. It just goes down the hole and the flipper stays where it was.

Is this a known issue?

Also, can you address the frame rate issues on Jelly Bean? I loved this platform before the OS upgrade, and wish I could go back. It has made most of the Zen tables too tight to play. Ball flies wildly in portrait mode and skips frames so shots of skill can not be made.

Sincerely,

Not sure if there are compatibility issues with Jelly Bean and THD-- but we do have another much bigger update coming very soon (besides the one that went out today). I've had maybe 2 or 3 other reports of issues with stuck flippers across various devices. I'll definitely send this report to the team so they know what is going on and hopefully adjust the next update accordingly if needed. Please let me know if the next update does not resolve this You can either post here or message me directly.

[innate]

Portrait view issues after recent update.

Since the recent update when I hold my tablet in portrait mode the app does not display correctly. You are only able to view half the app no matter if you are in the menu or the game. Before the update I didn't have this issue.

I'm using an Asus Transformer TF700T running Android 4.1.1 unrooted stock rom.

[BarbieBobomb]

Since the recent update when I hold my tablet in portrait mode the app does not display correctly. You are only able to view half the app no matter if you are in the menu or the game. Before the update I didn't have this issue.

I'm using an Asus Transformer TF700T running Android 4.1.1 unrooted stock rom.

Whoa, weird! I'll look into it for you!

[t1nk]

hello

- The symptoms and their frequency (Standard quality Runs great ,Enhanced quality fps drops very low )
- The model of your hardware (Toshiba Thrive 10.1)
- The version of Android you are running (4.1.2)
- Anything else we should know (rooted, Cyanogenmod 10)

[bobafeth]

Since the recent update when I hold my tablet in portrait mode the app does not display correctly. You are only able to view half the app no matter if you are in the menu or the game. Before the update I didn't have this issue.

I'm using an Asus Transformer TF700T running Android 4.1.1 unrooted stock rom.

Same problem here when I tested with both a TF700T (same configuration) and an Acer Iconia A700 (4.1.1). Maybe this is tied to the full HD resolution of both tablets ?

Still plays great in landscape mode (I think it is actually even smoother with this latest version)

[Judi Chop]

I have seen a bug on epic quest. When you shoot into the cave the ball just kind of gets stuck and you have to actually nudge for it to fall into the hole. Without doing that it just seems to reset itself and launches it back into play from the plunger. Missed having a lot of shots to the cave being counted. Playing on Android Droid RAZR Maxx

[nkjue]

epic quest issue after update

Same here. Since New update, ball gets stuck at the mouth of the cave and makes it very difficult to get monster. You have to nudge table to get it in. Pain in the butt. Please fix. Playing on ASUS transformer.

[Yuccaman]

Sound Effects Clipping.....

Since the latest update, I have noticed that the sound effects, (speech) are clipped and don't play the full wording....

It hard to notice when playing, but I have heard it on various tables (Hulk and Sorcerers Lair for certain), but its clearer on the menu screen, when you choose a table and the name is spoken, the last bit is missing, i.e

X-m....
Civil....
Ghost Rid....
World War Hu....
The Aveng.....
Captain Am.....
Fantasic F....
Wolveri....
Epic Q....

Blade and Thor sound Ok, probably as they are so short, and Sorcerers Lair sounds fine too....

This is on a Xoom running Jellybean 4.1.2....

[jg00]

Screen sensitivity problem within program

Problem: Screen sensitivity is VERY bad within the program. I have to push super hard to get the screen to register my touch -- far harder than I have to push for the screen to register when the game is not up. This applies not only to the pinball screen, but also to the in-game menu. It makes it practically impossible to play. I've found that only swiping realistically gives me a chance to have flippers recognize my actions in time, but swiping can't be done rapidly.

The sensitivity issue only affects the program itself. Sensitivity outside of the program, such as the Nexus 4's dynamic buttons for Back, Home, etc, that are placed at the edge of the game screen, do not require any extra pressure. Sensitivity is also just fine when using other apps and the Jelly Bean menus generally.

I've experienced this same problem once before in another game named Royal Revolt which is also graphically rich. Thinking it could be my hardware, I called Google, and they said that the issue I've described is a software one that the developer would need to fix. Had it been my hardware, the touchscreen sensitivity would be problematic uniformally.

Phone: LG/Google Nexus 4.
It is running Jelly Bean (4.2.1)
Stock installation.

[Judi Chop]

Video mode on paranormal the DMD display is way oversized and you can only see about 1/4 of the video mode. Scaling is off, makes playing the video mode impossible. Playing on Droid RAZR Maxx

[BarbieBobomb]

Thanks for the reports everyone, I will make sure the team sees them

[MarkItZeroSmoky]

Weird trophy/achievement glitch....

I was playing parnormal this past weekend, and locked some balls in the reel....I then of course put a ball in the cube to start multiball. The little trophy/cheevo box didn't pop, & I really didn't think anything of it, till I went & looked through the cheevo list. It showed up in the zen game menu for cheevos, but not in the swarm menu for same catagory. Also, it then showed that I achieved the blade table "cathari treasure" trophy, & ghost rider "crowd pleaser" trophy even though I had yet to even play those tables. (i own em, just hadn't played em yet) also, this was the zen game menu, not the swarm menu. Swarm menu only shows the trophies I got from sorcerer's lair & Wolverine. (which is correct, those are the only ones I've earned so far) however, once I backed out, & came back on, they were gone (unearned trophies,& the paranormal multiball trophy.) problem now is (frequency) every other time I exit & enter, they show back up. Then they disappear again!

I also believe chupacbra dizzy mode isn't working, I've put the eyes in the holes, but the mode doesn't start. (its been awhile since I played this table, I thought all ya had to do was get both eyes in the holes, I might be mistaken lol)

I also tried uninstalling & redloading the game & all tables, but its still showing the trophies. Then they disappear & reappear! Lol

I'm playing on HTC EVO 4g LTE. I'm running android version 4.1.1 jelly bean. Software version 3.15.651.16 710 RD.

[Bearded_Warrior]

Paranormal Bugs

I noticed a couple of bugs while playing Paranormal yesterday. First off, when starting the dmd minigame (chasing the croc through the sewers) the display is only showing the upper lefthand corner of the dmd. This basically makes this mode impossible to play.

Secondly, I started multiball without a ball locked in the film reel and the mode started with a ball floating around on the table, like normal. The problem is that a second ball never appeared on the play field and after the floating ball disappeared the table was frozen, even after tilting. I'm on a Samsung Galaxy SIII.