Technical Issues? Post Here

[UrbanCowboy]

KIndle Fire HD 7 ZEN PINBALL HD cannot connect to game server

HELP!!! Ive been playing every game since they came out but now on my Amazon Zen Pinball HD app, it lost my games and will not connect to the Zen Game Server.
BUT, I downloaded the Zen Star Wars app and the games downloaded right in.
I tried completely deleting the app from my kindle and my cloud but when I redownload, same issue. Now..the popup comes right up announcing the new Portal Trailer which tells me the server is connected at that point unless push notices come in separately.
and the only "odd popup I get is one stating that "if I encounter lag, change my accesibility settings" but I do not have the settings referred to.
PLEASE SOMEONE HELP A FAT MAN OUT!! I have tried everything I know and failed

Thank you in advance for telling me the most obvious and stupid solution. I'll go get my "hair shirt" ready

[rltusch]

No in-game-play controls for actions such as plunger/launch, etc

I absolutely LOVE the various tables that I have played so far on my Galaxy Note Edge! Gameplay is smooth as silk! Just a tiny bit of lag from the time I touch the screen to trigger the flippers, but I have learned to compensate (although it does make the timing of high velocity dual flipper tricks very close to impossible).

I have noticed, however, that there are certain operations that apparently cannot be performed on an Android device.

If you refer to the Secrets of the Deep table, I have found two very important tasks that cannot be completed on an Android device:

1) There is no way to trigger the Escape magnet when the Kraken is active (required to avoid activating the Roar of the Kraken mode). I have tried nudging the table at the precise moment, using left, right, and even both flippers at the correct moment (ball position), and even touching the plunger graphics... all to no avail. I have seen that you use the Launch button on a game controller, but there is no comparable action that can be taken on an Android device.

2) There is evidently no way to move the ball forward or back along the length of the crane while it is motion on an Android device. I have seen this operation work on a game console, and there is no way to achieve the required action with the crane without this capability. On an Android device, the flipper controls release the ball from the crane, but that is about all that one can do.

These two in game operations are the only two operations that I have found so far that cannot be done with the touch screen on an Android device, and the limits of the crane make the table impossible to play in its entirety.

I don't yet know if the missing functionality exists on other tables or just the Secrets of the Deep table, which is one of the more enjoyable tables due to the multiple layers/levels of targets, some of which can only be hit by hitting the one ball (the suspended wrecking ball) with anther ball (the ball in play).

Could someone look into this and either propose a way to accomplish these tasks on a touch screen Android device, or add the corresponding functionality.

Thank you for such an enjoyable product! Keep up the great work!

[rltusch]

Update: Functionality issues on Android devices

Updates:

Playing the Secrets of the Deep table, I actually managed to get the Escape magnet to trigger exactly once in about 145 to 150 attempts (which takes at least 4 ramp shots to enable and you only get 6 tries until you have to set it all up again). Granted, I didn't always hit the acceptable position/range with every attempt that I made... to be fair, I probably only timed things right in about 20 to 25 of my attempts... but I only got it to work once. I can't even remember where I touched the screen except that it was on the left side and the left flipper triggered at the exact moment that the Escape magnet worked.

Also, I managed to get the ball to move upward on the crane with the right flipper, but could never get it to move downward with the left simply because I had to release the right flipper when triggering the left flipper to allow the motion to be reversed, but that caused the ball to be released from the crane instead of moving downward while attached to the crane. I have seen a game console allow the ball to be moved both directions without being released. Is there actually a way to make that work properly? If not, could the release be changed to be a checkmark on the right edge of the screen, like the one that fires the ball out of the periscope?

Thank you once again for all of your excellent work!

[BarbieBobomb]

HELP!!! Ive been playing every game since they came out but now on my Amazon Zen Pinball HD app, it lost my games and will not connect to the Zen Game Server.
BUT, I downloaded the Zen Star Wars app and the games downloaded right in.
I tried completely deleting the app from my kindle and my cloud but when I redownload, same issue. Now..the popup comes right up announcing the new Portal Trailer which tells me the server is connected at that point unless push notices come in separately.
and the only "odd popup I get is one stating that "if I encounter lag, change my accesibility settings" but I do not have the settings referred to.
PLEASE SOMEONE HELP A FAT MAN OUT!! I have tried everything I know and failed

Thank you in advance for telling me the most obvious and stupid solution. I'll go get my "hair shirt" ready

We had some intermittent server issues over the weekend, try tapping the shopping cart icon within the ZP HD app, or tap each table individually to download your tables. Let me know if you still have trouble and please include your user ID from the About section of the app. If it's easier for you to email me, that works too support at zenstudios dot com

[BarbieBobomb]

Updates:

Playing the Secrets of the Deep table, I actually managed to get the Escape magnet to trigger exactly once in about 145 to 150 attempts (which takes at least 4 ramp shots to enable and you only get 6 tries until you have to set it all up again). Granted, I didn't always hit the acceptable position/range with every attempt that I made... to be fair, I probably only timed things right in about 20 to 25 of my attempts... but I only got it to work once. I can't even remember where I touched the screen except that it was on the left side and the left flipper triggered at the exact moment that the Escape magnet worked.

Also, I managed to get the ball to move upward on the crane with the right flipper, but could never get it to move downward with the left simply because I had to release the right flipper when triggering the left flipper to allow the motion to be reversed, but that caused the ball to be released from the crane instead of moving downward while attached to the crane. I have seen a game console allow the ball to be moved both directions without being released. Is there actually a way to make that work properly? If not, could the release be changed to be a checkmark on the right edge of the screen, like the one that fires the ball out of the periscope?

Thank you once again for all of your excellent work!

Thanks for the feedback

[n3tizen]

Daylight hours on Bob's Burgers is very washed out, to the extent where the colours are blown out in some areas. Initially I thought I had the brightness too high on my Shield tablet, but when I hooked it up to my correctly calibrated HD display in console mode I saw that the colours were even worse than they appeared on the tablets native display.

When it switches over to night mode the colours are "better" but it's more just a grey(?) filter that appears to be applied to the whole playfield to give the appearance of shadow/dark.

Please find a way to make the day mode not so eye blindingly bright, and please do something about the washed out colours. I wouldn't even be opposed to the Day Mode being somewhere halfway between where it and Night Mode are presently, and having Night Mode be even darker to give more contrast and "dynamic" effect to the lights/characters etc.

Shield Tablet (unrooted) OS 5.1.1
Zen Ver. 1.32

[BarbieBobomb]

Daylight hours on Bob's Burgers is very washed out, to the extent where the colours are blown out in some areas. Initially I thought I had the brightness too high on my Shield tablet, but when I hooked it up to my correctly calibrated HD display in console mode I saw that the colours were even worse than they appeared on the tablets native display.

When it switches over to night mode the colours are "better" but it's more just a grey(?) filter that appears to be applied to the whole playfield to give the appearance of shadow/dark.

Please find a way to make the day mode not so eye blindingly bright, and please do something about the washed out colours. I wouldn't even be opposed to the Day Mode being somewhere halfway between where it and Night Mode are presently, and having Night Mode be even darker to give more contrast and "dynamic" effect to the lights/characters etc.

Shield Tablet (unrooted) OS 5.1.1
Zen Ver. 1.32

Can you post or send a screenshot of this?

[n3tizen]

Can you post or send a screenshot of this?

sent to support

[Armadillo]

Unexpectedly Quits

I updated from the Mac app store today and now Zen Pinball 2 won't open. It unexpectedly quits. If I click reopen it does it again. I trashed the app and re-installed from the app store. Same thing happens. I'm running os x 10.11.1

Edit: Wow! Before I even finished writing this they answered my email. Now that's FAST support!

[BarbieBobomb]

i updated from the mac app store today and now zen pinball 2 won't open. It unexpectedly quits. If i click reopen it does it again. I trashed the app and re-installed from the app store. Same thing happens. I'm running os x 10.11.1

edit: Wow! Before i even finished writing this they answered my email. Now that's fast support!

Yay!

[CalvinMartyKlein]

The Zen Pinball app that I have been using for years is now saying it's not compatible w/ my tablet on Amazon. I own many of the tables on it. I have an Insignia NS-15AT10 tablet. I can't get the update to allow me to purchase the Balls of Glory tables.

http://www.amazon.com/Zen-Studios-Pinball/dp/B00COMLLX2/

Please fix this.

[dmeisters]

My sorcerers late table crashes randomly. It goes into slow motion at a random point during the game and then crashes. Any suggestions on how to fix?


Sent from my iPhone using Tapatalk

[BarbieBobomb]

My sorcerers late table crashes randomly. It goes into slow motion at a random point during the game and then crashes. Any suggestions on how to fix?


Sent from my iPhone using Tapatalk

Some questions:

About how long has it been doing this?

Does it happen every time?

What device and OS version are you running?

Any other tables with the same behavior?

Thanks!

[dmeisters]

Technical Issues? Post Here

Thanks for the quick response! I've been playing for about half a year and just started having this problem a few days ago. I have around 10 tables but recently I've been only playing sorcerers lair in order to improve my high score. I'm not aware of this problem in any of the other tables.

Running iOS 9.1. Device is iPhone 6

Doesn't happen every time but usually happens after I've been playing a game for already 10 minutes.

[dmeisters]

I'm running iOS 9.1


Sent from my iPhone using Tapatalk