Technical Issues? Post Here

[BarbieBobomb]

I'm running iOS 9.1


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Thanks for the details! We've had this issue reported a few times since the last app update, are you also using the latest app version (1.35)? Also can you give me a list of the tables you have installed? Thanks

[dmeisters]

Yup. I'm using 1.35. The other tables I have installed are: venom, iron man, Thor, pasha, Rome, Wild West rampage, Mars, and tesla


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[BarbieBobomb]

Yup. I'm using 1.35. The other tables I have installed are: venom, iron man, Thor, pasha, Rome, Wild West rampage, Mars, and tesla


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Thanks!

[dmeisters]

Sorcerer's lair still crashes [emoji17] any suggestions on how to fix? Thanks in advance


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[dave]

screen sensitivity issue's

Hey guys first off great game best by far. Ok i just purchased the Archer table after downloading
im now having screen sensitivity problem instead of a light tap on the screen i have to press a bit
for main screen tried tables same thing with big lag so no control over flippers.

Its definitely only in Zen tried other apps no issues or on tablet.

Its
galaxy tablet 10.1
android 4.4.2
kernel 3.4


Edit- uninstall, reinstalled hasn't fixed issue

[HCNThree]

Star Wars Pinball - Zen Pinball won't Launch on Kindle Fire HD

I have a Kindle Fire with version 8.5.1 of FireOS. It is not rooted or changed in any way. I attempted to launch Zen Pinball or Star Wars Pinball and the apps immediate close. I do not get a splash screen or anything. The screen goes black and immediately tells me the app has closed. I reset the tablet to factory defaults and reinstalled the apps with the same result. I thought I saw a different thread indicating that this is a knows issue and you are working on it but it looked like it may have been back in October 2015. Is this issue fixed or is it still being investigated?

[BarbieBobomb]

I have a Kindle Fire with version 8.5.1 of FireOS. It is not rooted or changed in any way. I attempted to launch Zen Pinball or Star Wars Pinball and the apps immediate close. I do not get a splash screen or anything. The screen goes black and immediately tells me the app has closed. I reset the tablet to factory defaults and reinstalled the apps with the same result. I thought I saw a different thread indicating that this is a knows issue and you are working on it but it looked like it may have been back in October 2015. Is this issue fixed or is it still being investigated?

We are aware of this issue and working on it

[Strady CZE]

Sorry, Zen Pinball stopping.

Hi,
I downloaded update to amazon yesterday and I tried open Zen Pinball but not working. Sorry, Zen Pinball stopping. I try reinstall, noting happen. Still not working .

Phone LG L90 Android 5.0.2

Marvell pinball work

Thx for answer

Edit: now is everything good.

[RuiCrash]

Input Lag on Samsung Galaxy Tab S2

UPDATE: PROBLEM SOLVED!

Zen Studios have reply to me: Magnification gestures of Tablet (Settings > Accessibility > Vision> Magnification gestures) was the problem.

If you turn off Magnification Gestures on your tablet/smartphone (Android, for me), input-lag disappear!

=== === ===

Hi guys!

I've tried to play Zen Pinball on my Tablet Samsung Galaxy Tab S2, but is impossibile to play. Touchscreen-input have incredible lag. I've need to press on screen for 1/2 second, before can i see the effect of my input on screen.

I should to buy many pinball tables, but in this conditions is impossible.

[BarbieBobomb]

UPDATE: PROBLEM SOLVED!

Zen Studios have reply to me: Magnification gestures of Tablet (Settings > Accessibility > Vision> Magnification gestures) was the problem.

If you turn off Magnification Gestures on your tablet/smartphone (Android, for me), input-lag disappear!

=== === ===

Hi guys!

I've tried to play Zen Pinball on my Tablet Samsung Galaxy Tab S2, but is impossibile to play. Touchscreen-input have incredible lag. I've need to press on screen for 1/2 second, before can i see the effect of my input on screen.

I should to buy many pinball tables, but in this conditions is impossible.

Glad you got it straightened out! Have fun!

[shinodark]

Battery drain caused by audiomix wakelock

Hi guys,

Starting playing Zen Pinball recently and really love it !

But it seems I have a small problem concerning battery life. It is repeated each day since I started playing. For instance, after playing Zen Pinball for about 1h in the morning, I get worse battery drain than usual for the rest of the day, even after closing Zen Pinball from running tasks. Using the app "wakelock detector", I figured out there was a partial wakelock of 3h56min (for 1h08min of playing, it looks a bit too much !) caused by ZenPinball called "AudioMix" preventing the phone to fully sleep.
Rebooting the device and not launching Zen Pinball fixes the drain.

No problem with other games so far.

I'm on Android 6.0.1 build MTC20F on a Nexus 5x.

Hopefully there is something I can do, or maybe a fix from your side ?

[BarbieBobomb]

Hi guys,

Starting playing Zen Pinball recently and really love it !

But it seems I have a small problem concerning battery life. It is repeated each day since I started playing. For instance, after playing Zen Pinball for about 1h in the morning, I get worse battery drain than usual for the rest of the day, even after closing Zen Pinball from running tasks. Using the app "wakelock detector", I figured out there was a partial wakelock of 3h56min (for 1h08min of playing, it looks a bit too much !) caused by ZenPinball called "AudioMix" preventing the phone to fully sleep.
Rebooting the device and not launching Zen Pinball fixes the drain.

No problem with other games so far.

I'm on Android 6.0.1 build MTC20F on a Nexus 5x.

Hopefully there is something I can do, or maybe a fix from your side ?

Thanks for the report - I'm having the team check this out for you.

[hane12345]

Crash on startup Galaxy Tab 3 Android 4.2.2.

Hi, I am experiencing a crash on startup with
Galaxy Tab 3 Android 4.2.2, unrooted vanilla rom.
With both:
Alien vs Pinball 1.1.4
Marvel Pinball 1.7

The Star Wars Pinball 4.0.4 works fine, though.

I have tried reinstalling, clearing cache, rebooting, offline play, installing eithout sd card inserted. I have "reported" many times in the crash dialog with sending system logs, but that is like screaming in space, no answer.

What else should i try?

[BarbieBobomb]

Hi, I am experiencing a crash on startup with
Galaxy Tab 3 Android 4.2.2, unrooted vanilla rom.
With both:
Alien vs Pinball 1.1.4
Marvel Pinball 1.7

The Star Wars Pinball 4.0.4 works fine, though.

I have tried reinstalling, clearing cache, rebooting, offline play, installing eithout sd card inserted. I have "reported" many times in the crash dialog with sending system logs, but that is like screaming in space, no answer.

What else should i try?

The report system doesn't send us an email, it just logs it in our system for us, so we wouldn't be able to answer you unless you email us directly. Can you send us an email from within the Star Wars app in case we need your user ID to investigate this? Thanks!

[hane12345]

Thx.

The report system doesn't send us an email, it just logs it in our system for us, so we wouldn't be able to answer you unless you email us directly. Can you send us an email from within the Star Wars app in case we need your user ID to investigate this? Thanks!

Thanks for the quick answer. I sent a mail to support. Will post here the solution for others in similar situation.