New patch broke my game :(

[edc5036]

Playing on my Kindle Fire... downloaded the new update which was required for the Portal table and now the game either crashes at startup or after running for about 20 seconds.... ugh was looking forward to playing this table all week!

[BarbieBobomb]

Playing on my Kindle Fire... downloaded the new update which was required for the Portal table and now the game either crashes at startup or after running for about 20 seconds.... ugh was looking forward to playing this table all week!

If you can get it to stay open long enough, can you try to grab the user ID number from the about section of the game?

[edc5036]

If you can get it to stay open long enough, can you try to grab the user ID number from the about section of the game?

Just was able to get it written down before it crashed... here you go

1206-1454-2151-1673-1721

[BarbieBobomb]

Just was able to get it written down before it crashed... here you go

1206-1454-2151-1673-1721

Thank you! I will have the team check it out What OS version are you using?

[edc5036]

Thank you! I will have the team check it out What OS version are you using?

I'm on Fire OS 4.5.3

Thanks so much for your help. Nothing but respect for the entire Zen team!!! Just really sucks not being able to play the game at all right now!

Do you have any idea if a delete and reinstall will lose my high scores? After a year + plus of playing and reaching top 20 pro score on the platform I'm hesitant to try such a thing but I really want to play this Portal table!

[BarbieBobomb]

I'm on Fire OS 4.5.3

Thanks so much for your help. Nothing but respect for the entire Zen team!!! Just really sucks not being able to play the game at all right now!

Do you have any idea if a delete and reinstall will lose my high scores? After a year + plus of playing and reaching top 20 pro score on the platform I'm hesitant to try such a thing but I really want to play this Portal table!

They should save in Swarm if you are already using it.

[edc5036]

They should save in Swarm if you are already using it.

Well I tried deleting the app and reinstalling but still getting the same problem. The app hasn't been able to stay open long enough to log in to swarm. And now it seems like all of my data and all of the tables I've paid for and downloaded (every single one you've released) are gone.

[BarbieBobomb]

Well I tried deleting the app and reinstalling but still getting the same problem. The app hasn't been able to stay open long enough to log in to swarm. And now it seems like all of my data and all of the tables I've paid for and downloaded (every single one you've released) are gone.

Oh no I let the team know, hopefully we can get it up and running again quickly.

[madisonsdaddy]

Mine is broken too

I downloaded to latest version from the Amazon app store on my Nexus 6 and I am having the same issue. I boot the game - when it gets to the main screen and I try to select any table it just crashes. If I dont touch anything it will crash on its own in about 5-10 seconds. I did uninstall and reinstall but still no good. I just updated to latest Android version, 5.1.1, and I thought maybe that was the problem. But I see others are having the same issue after the Zen update. Hope a fix is released soon. I cant play any of the tables or purchase the Portal table.

[Dosvor]

Playing on my Kindle Fire... downloaded the new update which was required for the Portal table and now the game either crashes at startup or after running for about 20 seconds.... ugh was looking forward to playing this table all week!

Same with my Kindle Fire. The game crashes for me as soon as I click "buy table" for Portal. It's happens when it's trying to talk/connect to Amazon billing. Every time I relaunch the app after that it crashes. I have to reboot my tablet.

[BarbieBobomb]

Those of your with crashing issues, does it work if you try to open the app while offline? Please let me know so we can continue investigating

[edc5036]

Those of your with crashing issues, does it work if you try to open the app while offline? Please let me know so we can continue investigating

Yup, same problem when playing offline.

[BarbieBobomb]

Yup, same problem when playing offline.

Thanks for confirming!

[jgpinballwizard]

Me too!!

Yup, same problem when playing offline.

Does the same thing to mine. Crash Crash Crash. Even from the app store. Offline, Online, doesn't matter. I have a Kindle Fire HD. Check my high scores. JGPinballwizard. I'm ready to play!! Except I can't because I tried to purchase the portal game.

[BarbieBobomb]

Update! This should be fixed soon, we're submitting an update to Amazon ASAP, so keep an eye out for an app update