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New patch broke my game :(

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  • #31
    No bugfix...

    New Table (Mars), thats it...

    NO BUG IS FIXED !!!

    App crashed after start...

    What have you done ?

    Once again, you lie to your customers...

    Edit: you have to restart your kindle 2x then it works...

    without restart -> crash
    1x restart -> crash

    works here at three different kindle´s
    Last edited by hou$emei$ter; 06-25-2015, 01:45 PM.

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    • #32
      Originally posted by hou$emei$ter View Post
      New Table (Mars), thats it...

      NO BUG IS FIXED !!!

      App crashed after start...

      What have you done ?

      Once again, you lie to your customers...

      Edit: you have to restart your kindle 2x then it works...

      without restart -> crash
      1x restart -> crash

      works here at three different kindle´s
      Glad it's working for you now

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      • #33
        Can't even get in to the game now. Swarm login not working. Says 'Application not authorized'. I even reset my password and still won't work. Can't even play as a guest. Wow. Getting frustrated now.

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        • #34
          Tried everything. Even a clean install. No luck. 'Application not authorized!' And no way around the Swarm login.

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          • #35
            Originally posted by madisonsdaddy View Post
            Tried everything. Even a clean install. No luck. 'Application not authorized!' And no way around the Swarm login.
            You shouldn't have to log into Swarm to get into the game. Are you using the same Amazon login info? Can you send me a screenshot of the error message you're getting? support at zenstudios dot com

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            • #36
              Sent you a screenshot. I can't get around the Swarm login. It comes up every time I start the app. Login does not work. The Lost Password? button or the create new account also don't work.

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              • #37
                Originally posted by madisonsdaddy View Post
                Can't even get in to the game now. Swarm login not working. Says 'Application not authorized'. I even reset my password and still won't work. Can't even play as a guest. Wow. Getting frustrated now.
                This was happening to me when I first installed the new patch. Restarted twice as posted above and everything works fine now... although I still did have to login to swarm before I could play. Hope this helps!

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                • #38
                  mccm2

                  Originally posted by BarbieBobomb View Post
                  Please let me know if you still have issues after you have installed the update.
                  I still cannot play using fire stick. Time after time it just crashes.

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                  • #39
                    yesterday all works fine -> today, i can just play if i restart the kindle twice again...

                    i think that was not fixed correctly...

                    i played the new mars table, highscore was #1 with 200.143.000 but it´s just local.
                    however, the highscore was not send...

                    there´s a new "support" button at the top right corner. thats a good idea but a button to submit your highscore manually is what i want :-)
                    Last edited by hou$emei$ter; 06-26-2015, 10:58 AM.

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                    • #40
                      Originally posted by mccm2 View Post
                      I still cannot play using fire stick. Time after time it just crashes.
                      Thanks! Will be looking into it

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                      • #41
                        new day and i have to restart twice...

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                        • #42
                          Are any of you who still have crashing issues playing with a rooted device?

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                          • #43
                            No...

                            We use:

                            Kindle Fire HD 7 - V 7.5.1
                            Kindle Fire HDX 7 (3rd Generation) - Fire OS 4.5.4
                            Kindle Fire HDX 8.9 (4th Generation) - Fire OS 4.5.4

                            Blackberry Passport...

                            Crash and Highscore Bug on all Devices...

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                            • #44
                              Still crashing

                              Originally posted by BarbieBobomb View Post
                              Are any of you who still have crashing issues playing with a rooted device?
                              Hi Barbie, Just downloaded the patch and Now all I get is a Eula privacy policy and code of conduct popup with a continue button. Crashes very quick. Tried turning my kindle fire on and off 4 times. Same thing! Anything working for anybody with a kindle?

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                              • #45
                                I'm up now

                                Originally posted by jgpinballwizard View Post
                                Hi Barbie, Just downloaded the patch and Now all I get is a Eula privacy policy and code of conduct popup with a continue button. Crashes very quick. Tried turning my kindle fire on and off 4 times. Same thing! Anything working for anybody with a kindle?
                                OK I called Amazon customer service and a recording said to try holding the power button for 20 seconds to reset the Kindle. I tried it and it worked. I just downloaded the Portal game. I'll repost if it crashes again.

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