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First of all I wasn't the one that started the thread on iPhone 5 screen support nor did I ever complained about it in a post. In fact I have expressed my support and understanding in the issue by saying it's probably not easy to implement iphone 5 screen support and may not even be worth it since iPhone 5 users hold such a small market share. I did however pointed out how the app was getting roasted on the app store because of that (I personally rated the app 5 stars) and it would be in Zen's best interest to fix it ASAP.
Secondly even if I had complained about the iPhone 5 screen support AND about the crash, both would be legitimate complaints, no? It's not like I was asking for the iPhone 5 screen support first day after the iPhone 5 came out and I think as a paying customer I have the right to complain when the update breaks my game.
I believe I have been quite reasonable in expressing my concerns over the quality of product that Zen has put out for the iOS platform. I work in product development myself with a software component to my job. While I can't say I know exactly how hard it is to program the tables I can say that when you push out a product or an update they always need to go through a validation and verification process before launch. I have expressed my understanding for bugs like the Epic Quest bug where it would actually require playing the game for a good amount of time to catch, but for the Paranormal splash screen mistake and the current issue at hand it's just unacceptable because even the simplest verification process would've easily caught it. So the only conclusions I could draw from this is that either Zen does not have a verification team for the iOS, or that their verification team is severely understaffed and/or overworked, or that someone is not doing their job. Either way releasing an update that breaks the game should be considered a serious enough matter to warrant discussion for a review of the current verification process.
It's like going to a restaurant and finding a bug (pun) in my bowl of soup. I asked for a new bowl of soup and that the kitchen staff be a little more careful next time because this happens to be my favorite restaurant and I want to continue coming. Then you come along and tell me to think about how hard the chef has worked to cook the soup before I run my mouth off. I understand how hard they have worked but as a customer was my complaint not legitimate? All I am asking for is that they give me a new bowl of soup and that they do it as soon as they can. I won't even write a bad review on Yelp.
Good to know but I think I can wait.
No offense taken, but you need to know where I am coming from. I actually want Zen to succeed in the mobile platform because I want more excellent tables from Zen. I want to see millions of users registered on GameCenter for each table to compare my scores with. It's very discouraging to see what is ultimately an excellent product get its reputation damaged because of peripheral issues like this. The more hardcore fans like us probably don't care and will stick with Zen through anything, but for the more casual gamers these issues can mean life or death. Look at the ratings on other pinball games available on the app store. I have tried most of them and they don't even compare with Zen and yet most of them are receive higher ratings and that's probably what's going to determine where customers will spend their money. I understand porting to different platforms are not always easy but when you do decide to do it you are making a commitment to your customers that you will do a good job. While I am not saying Zen hasn't done a good job, I think there needs to be some improvement. Just because it's difficult and that Zen, all things considered, has done a great job with the tables doesn't mean they should be immune to criticism.
Secondly even if I had complained about the iPhone 5 screen support AND about the crash, both would be legitimate complaints, no? It's not like I was asking for the iPhone 5 screen support first day after the iPhone 5 came out and I think as a paying customer I have the right to complain when the update breaks my game.
Why don't you program the tables and see how easy it is?
But stop and think about how much work they do next time before you rant on the forums. And also just because it works on one platform or in testing does not mean it will work at launch.
It's like going to a restaurant and finding a bug (pun) in my bowl of soup. I asked for a new bowl of soup and that the kitchen staff be a little more careful next time because this happens to be my favorite restaurant and I want to continue coming. Then you come along and tell me to think about how hard the chef has worked to cook the soup before I run my mouth off. I understand how hard they have worked but as a customer was my complaint not legitimate? All I am asking for is that they give me a new bowl of soup and that they do it as soon as they can. I won't even write a bad review on Yelp.
By the way, if you have the game setup in Game Center, it should not erase your scores.
I am not trying to be mean, just giving you another perspective.
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