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Thread: Lost progress

  1. #1
    Senior Member Darklight's Avatar
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    Default Lost progress

    WHAT IS IT? I lost all my progress in game!!!

    IMG_20161002_130841_749.jpg
    Ally code: 112-118-703.
    70lvl, Combat arena: 10+, PR 150k+.
    Leader: Lt. Bradfield Hybrid tactical EM 30k+.
    Android.
    English is not my main language, then sorry for mistakes and possible misunderstanding.

  2. #2
    Senior Member Darklight's Avatar
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    Will be here FINALLY somebody from SUPPORT, or anynone from ZEN studios, who will be COMMUNICATE????
    Last edited by Darklight; 10-02-2016 at 11:23 AM.
    Ally code: 112-118-703.
    70lvl, Combat arena: 10+, PR 150k+.
    Leader: Lt. Bradfield Hybrid tactical EM 30k+.
    Android.
    English is not my main language, then sorry for mistakes and possible misunderstanding.

  3. #3
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    Angry

    my account has been reset too. same as your screenshot. i hope it is only a server fault

  4. #4
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    Default

    I lost all my progress as well. I noticed the UserID associated with my game changed.
    111-611-666

  5. #5
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    Default

    Same for me, seems like my account level is now level 1

    Hope it can be restored

  6. #6
    Senior Member Darklight's Avatar
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    Default

    Becouse I work in IT, then I undestand, that sometimes problems could be. But I'm really angry that from ZEN studios are any reactions and informations.
    Ally code: 112-118-703.
    70lvl, Combat arena: 10+, PR 150k+.
    Leader: Lt. Bradfield Hybrid tactical EM 30k+.
    Android.
    English is not my main language, then sorry for mistakes and possible misunderstanding.

  7. #7
    Senior Member White Lion's Avatar
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    Exclamation Wrong Ladder and Rank Reset

    Good news, my progress is fine and my Combat Arena tickets have reset.

    But my ally code is now different and I am on a different ladder and last on rank 10,000.

  8. #8

    Default

    OH HELL NO, I am NOT level 9.

    Thats it, im done. After all the crap ive been through with the recent events, I am NOT starting over.

  9. #9
    Senior Member Darklight's Avatar
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    Default

    I'm still lvl 1 :-(
    Ally code: 112-118-703.
    70lvl, Combat arena: 10+, PR 150k+.
    Leader: Lt. Bradfield Hybrid tactical EM 30k+.
    Android.
    English is not my main language, then sorry for mistakes and possible misunderstanding.

  10. #10

    Default

    Quote Originally Posted by White Lion View Post
    Good news, my progress is fine and my Combat Arena tickets have reset.

    But my ally code is now different and I am on a different ladder and last on rank 10,000.
    Same boat as you. I'm now 10,000 in the combat arena, but at least got to keep my level and everything else.

  11. #11
    Senior Member White Lion's Avatar
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    Default Server Reset

    Quote Originally Posted by Kepler View Post
    Same boat as you. I'm now 10,000 in the combat arena, but at least got to keep my level and everything else.
    Are you logged in as guest too?

    Maybe everyone got a new account but we were spared because our data is stored on our device but those using Google Play is on the server?

  12. #12
    Senior Member Darklight's Avatar
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    That, what is happen this weekend here, that I saw newer before. Till today I thought, that Bigpoint in Dark orbit have the worst of the worst game support.
    Last edited by Darklight; 10-02-2016 at 01:34 PM.
    Ally code: 112-118-703.
    70lvl, Combat arena: 10+, PR 150k+.
    Leader: Lt. Bradfield Hybrid tactical EM 30k+.
    Android.
    English is not my main language, then sorry for mistakes and possible misunderstanding.

  13. #13

    Default

    Same here, all progress is gone. I'm patient but I'm starting to get really pissed.

  14. #14

    Default

    Quote Originally Posted by White Lion View Post
    Are you logged in as guest too?

    Maybe everyone got a new account but we were spared because our data is stored on our device but those using Google Play is on the server?
    Nope. But I'm also not using google play.

    I've worked my way up to rank 5000 ish, up I'm going to hold off spending any plasma to go further in case support somehow restores things to where they were. I'm guessing it will take 10-15 more arena fights just to break top 100.

  15. #15

    Default

    Still no news ? OK if I have to start all over again I'm done.

  16. #16
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    It is midnight in Hungary on a weekend. Let's wait nine hours before jumping off ship.
    111-611-666

  17. #17
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    Angry

    OK WTF everything was fine late last night when I was FINALLY able to log into the damn game I even dinged to lvl 61 and was able to get a bunch of stuff done.....I log in today and I am level 1 and everything is reset and I MEAN EVERYTHING my VIP IS GONE.... I'm level 1 every one of my planes are gone ...what the hell is going on.....this is beyond little mistakes this is getting to rediculous.....another day of bull and I can't do anything today....and of coarse it's on a Sunday the most important day of the week....another day where I lose 1,350,000 of currency and parts to upgrade planes....... it took them almost 48 hours to fix the last freaking problem and this one has undone a crap ton of my time and money again WTF!!!!!

  18. #18
    Senior Member White Lion's Avatar
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    Default Blitzkrieg Event

    For those that have kept their rank......the Blitzkrieg Event with Lt Wagner is starting in about an hour.

    Update: 150 blueprints on the 1st mission......COOL! 5 stars!!!
    Last edited by White Lion; 10-03-2016 at 12:56 AM.

  19. #19
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    Default

    Of coarse it is and those of us who play this game every day and have high ranks are f'd and are pissed this is just f'ing fantastic....

  20. #20
    Senior Member White Lion's Avatar
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    Quote Originally Posted by alphaomega View Post
    OH HELL NO, I am NOT level 9.

    Thats it, im done. After all the crap ive been through with the recent events, I am NOT starting over.
    I'm level 9 when using Google Play but I'm 61 when logged in as Guest.

  21. #21

    Default

    Quote Originally Posted by White Lion View Post
    I'm level 9 when using Google Play but I'm 61 when logged in as Guest.
    How do you log in as guest, I dont understand how this can happen in teh first place.
    Last edited by alphaomega; 10-02-2016 at 11:34 PM.

  22. #22
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    Default All Progress Gone

    All my progress is gone too. IOS

    No way I'm playing this game anymore, staying away and warning everyone away from ZEN studios after this BS.

    And right when I started to reach and hold arena rank 1 too.

    Deleting

  23. #23
    Senior Member White Lion's Avatar
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    Quote Originally Posted by alphaomega View Post
    How do you log in as guest, I dont understand how this can happen in teh first place.
    If you're on Android then goto options and log out of Google Play. Good luck!

  24. #24

    Default

    Quote Originally Posted by White Lion View Post
    If you're on Android then goto options and log out of Google Play. Good luck!
    Didn't work, still level 9.

    Missing out on daily bonus and missed out on over 1mil credits not to mention everything else im missing out on.

  25. #25

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    Quote Originally Posted by White Lion View Post
    For those that have kept their rank......the Blitzkrieg Event with Lt Wagner is starting in about an hour.

    Update: 150 blueprints on the 1st mission......COOL! 5 stars!!!
    150 blueprints? All I get is random credits. 100-300,000. Really sucks getting the 100 amount over and over.

  26. #26
    Senior Member Darklight's Avatar
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    It looks that we have "how to kill game" live now ... If somebody thing that when they destroy my account with VIP 7, on 30. position on ladder, cca 7x 5*ships and other ships near 5*, I will continue from 1 lvl, then I said no. And if account will not be repaired really soon, then I will do maximum for return my money back. Im angry still for it, that they give me nothing for 50 missing blueprints of Space ship one.
    Ally code: 112-118-703.
    70lvl, Combat arena: 10+, PR 150k+.
    Leader: Lt. Bradfield Hybrid tactical EM 30k+.
    Android.
    English is not my main language, then sorry for mistakes and possible misunderstanding.

  27. #27
    Senior Member White Lion's Avatar
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    Quote Originally Posted by Kepler View Post
    150 blueprints? All I get is random credits. 100-300,000. Really sucks getting the 100 amount over and over.
    Was your Alien Defender KIN already on 5 stars? Mine was 4 stars when the event started.

    Yeah, it cost 200,000 event credits just to open 1 supply drop and I am getting mainly unwanted blueprints. At least we can play the event.

  28. #28
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    Lost all my progress yesterday after I was finally able to login again. I'm giving them 1 more day and then I'm demanding my money back.

  29. #29
    Senior Member Darklight's Avatar
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    I found, that my game UserId was changed during weekend (in this I see core of problem) and I wrote it to game support. Now I'm really curious, what will they do with it and how fast. New event is here and what reparation will give us.
    And I'm really curious too, when they start communicate with us.
    Last edited by Darklight; 10-03-2016 at 06:50 AM.
    Ally code: 112-118-703.
    70lvl, Combat arena: 10+, PR 150k+.
    Leader: Lt. Bradfield Hybrid tactical EM 30k+.
    Android.
    English is not my main language, then sorry for mistakes and possible misunderstanding.

  30. #30
    Developer Immortal's Avatar
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    Hi Everyone,

    Thank you for reporting the problem!

    We had a serious server issue last night, that's why your progress have been reset. We were able to restore the database from a backup, so you should get back your progress once you sign into the game next time.

    Sorry for the inconvenience, and thank you for your patience!
    Tamas Balog
    Head of Studio
    ZEN Studios

  31. #31
    Senior Member White Lion's Avatar
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    Exclamation Ladder Reset & Different Ladder

    I just got a new userID, ally code and I am just got transfered to another ladder and I am on rank 9999.

    2nd time today so devs must be reseting server and hard at work.

  32. #32

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    Quote Originally Posted by Immortal View Post
    Hi Everyone,

    Thank you for reporting the problem!

    We had a serious server issue last night, that's why your progress have been reset. We were able to restore the database from a backup, so you should get back your progress once you sign into the game next time.

    Sorry for the inconvenience, and thank you for your patience!
    WOOHOO, you legends.

  33. #33
    Senior Member White Lion's Avatar
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    Question Leven 70 Already

    On my new ladder there are already players at level 70. I want to go back to my previous ladder where the highest ranked was only level 60.

  34. #34
    Senior Member Darklight's Avatar
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    Lvl 70? By my opinion is really strange. I thought, that it is impossible in time from new version start.

    IMG_20161004_091409_003.jpg
    Last edited by Darklight; 10-04-2016 at 07:15 AM.
    Ally code: 112-118-703.
    70lvl, Combat arena: 10+, PR 150k+.
    Leader: Lt. Bradfield Hybrid tactical EM 30k+.
    Android.
    English is not my main language, then sorry for mistakes and possible misunderstanding.

  35. #35
    Senior Member White Lion's Avatar
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    Quote Originally Posted by Darklight View Post
    Lvl 70? By my opinion is really strange. I thought, that it is impossible in time from new version start.
    Only possible for those who paid to get vip level 5 or above, those with too much money.

    Your rank 28, I am still stuck below rank 5,000!
    Last edited by White Lion; 10-04-2016 at 11:55 AM.

  36. #36
    Senior Member Darklight's Avatar
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    I have VIP lvl 7 and by my oppinion is not possible to reach so much EXP so fast. Only developers accounts could have this lvl legaly, by my opinion.
    Ally code: 112-118-703.
    70lvl, Combat arena: 10+, PR 150k+.
    Leader: Lt. Bradfield Hybrid tactical EM 30k+.
    Android.
    English is not my main language, then sorry for mistakes and possible misunderstanding.

  37. #37
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    Darklight
    Thanks for posting picture. I was curious if everyone saw the same leaderboard and you got a picture of me in there.

    With enough cash, you could buy refills and be at level 70.
    111-611-666

  38. #38
    Senior Member Darklight's Avatar
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    Yes, I know it. But those refreshes are not unlimited. And prices increases with more refreshes. And I thing that with those limits is not possible reach 70 lvl so fast.

    IMG_20161005_055856_704.jpg
    Last edited by Darklight; 10-05-2016 at 04:05 AM.
    Ally code: 112-118-703.
    70lvl, Combat arena: 10+, PR 150k+.
    Leader: Lt. Bradfield Hybrid tactical EM 30k+.
    Android.
    English is not my main language, then sorry for mistakes and possible misunderstanding.

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