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Thread: Help restoring tables

  1. #1
    Junior Member
    Join Date
    Jun 2017
    Posts
    1

    Default Help restoring tables

    I can't restore my tables on my tablet. Keeps saying I have no tables to restore after I'm logged in to my account. I own 30 tables.

  2. #2
    Community Manager McLovin's Avatar
    Join Date
    Apr 2017
    Posts
    448

    Default

    Hi Mike,

    could you go into the game and tap on the 'speech bubble' icon in the top right corner? That'll send me a message which cointains useful info so I can find you on our servers and get you your tables back.

  3. #3
    Member
    Join Date
    Dec 2016
    Location
    UK
    Posts
    31

    Default

    I have a slightly unusual situation so I'm seeking advice on my Android table purchases.

    There are two Gmail accounts associated with my mobile phone (work and personal). When I originally installed the Zen Pinball app I used my work email address, all the tables were purchased using my personal Paypal account.

    Over the next few weeks I will be selling my share in the business and will subsequently lose access to the work email account which I have used since 2004. Anticipating future issues with my purchases I have completed the following tests:

    1. Reinstall Zen Pinball app using personal Gmail address.
    Logged into server using personal account - no tables available to restore
    Logged into server using work account - no tables available to restore

    2. Reinstall Zen Pinball app using work Gmail address.
    Logged into server using personal account - all table purchases available
    Logged into server using work account - all table purchases available

    As the Zen Pinball app was originally installed using my work email address it appears I will eventually lose access to all of my purchases.
    Is that correct and is there anything I can do? Apologies if this sounds a little complicated, not the easiest thing to explain clearly.

  4. #4
    Member
    Join Date
    Dec 2016
    Location
    UK
    Posts
    31

    Default

    Happy Christmas all. I'm keen to continue purchasing tables on the Android platform, but as previously posted the app is forcing me to use the redundant email address (or reinstall and lose all previous table purchases). I'm still using the same Paypal account but I really don't want to continue buying tables using my old office email address.

    Switching between accounts via the Zen Pinball app does not work as it reverts to the work email during checkout.
    Is there any possibility to send the details (Paypal/Google) to a moderator via PM and associate ownership with the correct Google play email address?

  5. #5
    Community Representative hajdu's Avatar
    Join Date
    Nov 2017
    Posts
    147

    Default

    Quote Originally Posted by MBeeching View Post
    Happy Christmas all. I'm keen to continue purchasing tables on the Android platform, but as previously posted the app is forcing me to use the redundant email address (or reinstall and lose all previous table purchases). I'm still using the same Paypal account but I really don't want to continue buying tables using my old office email address.

    Switching between accounts via the Zen Pinball app does not work as it reverts to the work email during checkout.
    Is there any possibility to send the details (Paypal/Google) to a moderator via PM and associate ownership with the correct Google play email address?
    Hey,
    Can you please write a message to support@zenstudios.com, so we can help you out?

    Have a nice day!

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