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Thread: Won't start in windows 10 all of the sudden

  1. #1
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    Default Won't start in windows 10 all of the sudden

    I was able to play FX3 on windows 10 for a few weeks, at least 2 weeks since the last update. Even though the game would crash to desktop with the infamous level 10 bug, I was still able to play classic mode on all of the tables. Suddenly, over the past two days, I can't even launch the game. It shows the Pinball FX3 logo for a few seconds then just closes. I have not done anything new to my computer to cause this. My drivers are up to date.

  2. #2
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    Quote Originally Posted by mjvbosox View Post
    Suddenly, over the past two days, I can't even launch the game. It shows the Pinball FX3 logo for a few seconds then just closes. I have not done anything new to my computer to cause this. My drivers are up to date.
    PinballFX3 is not the only game to suffer from this issue. Here is a Forza Motorsport 7 forum thread about similar issue: https://forums.forzamotorsport.net/t...-launch.aspx?=

    Check the Forza thread, what to look for from the Windows event log. I bet that you'll find similar entries from your event log, when the PinballFX won't start.

    My guess is that this is a Microsoft Store issue and hopefully it will be resolved soon.

    Edit: Here is an example from my computer:

    Unable to start a DCOM Server: ZenStudios.24185CFAC4A6_1.0.6.2_x86__sqz2yzgfp6bz4 !App as Ei käytettävissä/Ei käytettävissä. The error:
    "317"
    Happened while starting this command:
    "C:\Program Files\WindowsApps\ZenStudios.24185CFAC4A6_1.0.6.2_ x86__sqz2yzgfp6bz4\PinballFX3_W10.exe" -ServerName:App.AppXpavz38ygsdwn850ap6b0ttaw4k2qnqf 5.mca
    Last edited by hedari; 11-12-2017 at 06:58 PM.

  3. #3
    Community Manager McLovin's Avatar
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    From what I've been able to garner of the Forza forums (thanks hedari for the link!) you could try a reinstall to see if that fixes it. In there they reinstalled the DLC-s only, but with us, you can only delete the game in its entirity.

  4. #4
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    Quote Originally Posted by McLovin View Post
    From what I've been able to garner of the Forza forums (thanks hedari for the link!) you could try a reinstall to see if that fixes it. In there they reinstalled the DLC-s only, but with us, you can only delete the game in its entirity.
    Yes, from everything I've read it seems to be a Microsoft Store issue, although I run a few other apps/games from the store but FX3 is the only one that is having this issue.

    Uninstalling and reinstalling the game fixes the problem for a while, but each time I have to redownload all of the tables, which takes a good 20 minutes or so. Then after a couple days it will crash on launch and I have to go through the whole process all over again. As you said, hopefully this will be corrected through the Store.

  5. #5
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    I came across a solution from Microsoft that worked for me: Clearing the Windows Store cache...

    Press WINDOWS KEY + R to open the Run window.

    Type wsreset.exe and hit enter.

    A blank command window will open with a blinking cursor while it clears the cache, after about 10 seconds it will close and automatically open the Store. Close the store and run FX3. It should work again without having to uninstall/reinstall.

  6. #6
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    Has anyone found a solution to this issue? I just started having this same issue recently on Windows 10.

  7. #7
    Community Representative hajdu's Avatar
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    Hey guys,
    we reopened this case since we had a few feedback coming in about this issue.
    Please stay tuned!

  8. #8
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    Default Not solved...

    Quote Originally Posted by hajdu View Post
    Hey guys,
    we reopened this case since we had a few feedback coming in about this issue.
    Please stay tuned!
    I still have the problem - every 3-5 days it doesn't start, so I have to deinstall and reinstall...

  9. #9

    Default Crash

    If you guys need info on this let me know, I'm happy to help.

    I run FX3 and it crashes quickly. I've tried a number of things (reinstalling, re-registering, restting app data and app store data, etc ,etc). Here's the info I see in the Event:


    Code:
    Log Name:      Application
    Source:        Application Error
    Date:          1/29/2018 11:11:17 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Description:
    Faulting application name: PinballFX3_W10.exe, version: 0.0.0.0, time stamp: 0x5a1d7f89
    Faulting module name: PinballFX3_W10.exe, version: 0.0.0.0, time stamp: 0x5a1d7f89
    Exception code: 0xc0000005
    Fault offset: 0x000614b0
    Faulting process id: 0x574
    Faulting application start time: 0x01d3999984bf8f68
    Faulting application path: C:\Program Files\WindowsApps\ZenStudios.24185CFAC4A6_1.0.8.2_x86__sqz2yzgfp6bz4\PinballFX3_W10.exe
    Faulting module path: C:\Program Files\WindowsApps\ZenStudios.24185CFAC4A6_1.0.8.2_x86__sqz2yzgfp6bz4\PinballFX3_W10.exe
    Report Id: b288b200-0989-4935-a463-5d4731c720e1
    Faulting package full name: ZenStudios.24185CFAC4A6_1.0.8.2_x86__sqz2yzgfp6bz4
    Faulting package-relative application ID: App
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-01-30T07:11:17.433346300Z" />
        <EventRecordID>712</EventRecordID>
        <Channel>Application</Channel>
        <Security />
      </System>
      <EventData>
        <Data>PinballFX3_W10.exe</Data>
        <Data>0.0.0.0</Data>
        <Data>5a1d7f89</Data>
        <Data>PinballFX3_W10.exe</Data>
        <Data>0.0.0.0</Data>
        <Data>5a1d7f89</Data>
        <Data>c0000005</Data>
        <Data>000614b0</Data>
        <Data>574</Data>
        <Data>01d3999984bf8f68</Data>
        <Data>C:\Program Files\WindowsApps\ZenStudios.24185CFAC4A6_1.0.8.2_x86__sqz2yzgfp6bz4\PinballFX3_W10.exe</Data>
        <Data>C:\Program Files\WindowsApps\ZenStudios.24185CFAC4A6_1.0.8.2_x86__sqz2yzgfp6bz4\PinballFX3_W10.exe</Data>
        <Data>b288b200-0989-4935-a463-5d4731c720e1</Data>
        <Data>ZenStudios.24185CFAC4A6_1.0.8.2_x86__sqz2yzgfp6bz4</Data>
        <Data>App</Data>
      </EventData>
    </Event>

  10. #10

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    Quote Originally Posted by mjvbosox View Post
    I came across a solution from Microsoft that worked for me: Clearing the Windows Store cache...

    Press WINDOWS KEY + R to open the Run window.

    Type wsreset.exe and hit enter.

    A blank command window will open with a blinking cursor while it clears the cache, after about 10 seconds it will close and automatically open the Store. Close the store and run FX3. It should work again without having to uninstall/reinstall.
    This seems to have fixed it permanently for me as well. Thanks!

  11. #11
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    Quote Originally Posted by mjvbosox View Post
    I came across a solution from Microsoft that worked for me: Clearing the Windows Store cache...
    Press WINDOWS KEY + R to open the Run window.
    Type wsreset.exe and hit enter.
    A blank command window will open with a blinking cursor while it clears the cache, after about 10 seconds it will close and automatically open the Store. Close the store and run FX3. It should work again without having to uninstall/reinstall.
    I am sorry, but this doesn't fix it. Still have to reinstall every 3 or 4 days... Pretty annoying.
    Maybe the usage with Windows 10 and XBOX can be an issue.
    Last edited by RolloJoe; 02-03-2018 at 04:58 PM.

  12. #12

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    Quote Originally Posted by RolloJoe View Post
    I am sorry, but this doesn't fix it. Still have to reinstall every 3 or 4 days... Pretty annoying.
    Maybe the usage with Windows 10 and XBOX can be an issue.
    It's a microsoft store issue and resetting the store cache doesn't always solve it. I had the same problem with Forza Horizon 3. What fixed the store (and the game) for me was deleting and installing the XBox app from the store.

  13. #13
    Community Representative hajdu's Avatar
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    Hey Guys,
    have you tried t33's method?

  14. #14

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    Quote Originally Posted by RolloJoe View Post
    I am sorry, but this doesn't fix it. Still have to reinstall every 3 or 4 days... Pretty annoying.
    Maybe the usage with Windows 10 and XBOX can be an issue.
    I don't see any way to remove the Xbox app, either from the store or from the OS?

  15. #15
    Community Representative hajdu's Avatar
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    Quote Originally Posted by InsidiousForce View Post
    I don't see any way to remove the Xbox app, either from the store or from the OS?
    Hey,
    have you tried this?
    https://www.howtogeek.com/224798/how...einstall-them/

  16. #16
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    Quote Originally Posted by hajdu View Post
    Well, all this did not change anything. I still need to deinstall and reinstall the game with all tables... Annoying.

  17. #17

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    Quote Originally Posted by hajdu View Post
    ok, that didn't do anything. also, why _would_ removing and reinstalling the xbox app do anything?

    The Pinball FX 3 app quits on startup. It quits every time. I have reset the store, removed Pinball FX3 and then reset the store and reinstalled, and a million other things. It doesn't work. It makes me wish I'd purchased _all 70 tables_ on the steam version because this sucks that I can't play it at all after this kind of investment, and this is the level of support.

  18. #18
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    Hi,
    Quote Originally Posted by hajdu View Post
    have you tried t33's method?
    Have you tried fixing the bug?
    It is REALLY annoying!
    Rollojoe

  19. #19

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    I also have this problem. Some of the things suggested work as a temporary solution but when I go back on the game after closing it the problem returns and I have to try one of the solutions all over again

  20. #20

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    Quote Originally Posted by InsidiousForce View Post
    ok, that didn't do anything. also, why _would_ removing and reinstalling the xbox app do anything?

    The Pinball FX 3 app quits on startup. It quits every time. I have reset the store, removed Pinball FX3 and then reset the store and reinstalled, and a million other things. It doesn't work. It makes me wish I'd purchased _all 70 tables_ on the steam version because this sucks that I can't play it at all after this kind of investment, and this is the level of support.
    Quote Originally Posted by RolloJoe View Post
    Hi,
    Have you tried fixing the bug?
    It is REALLY annoying!
    Rollojoe
    As far as I can tell it is a MICROSOFT STORE problem. If that is the case it's not something the FX3 guys can do anything about. So you have to ask the Microsoft Store people to fix their ridiculous and buggy DRM system.

    The Store apps check if you have the rights to execute them on startup. Installing an app from the store works in some cases because it seems to set the the messed up DRM right. For now you're lucky if you're able to start your game with a work-around. I've learned my lesson and in the future I'll avoid the MS Store if I can.

    Quote Originally Posted by hajdu View Post
    In my case of Forza Horizon 3 it was more complicated: It did work after I deleted and re-installed the X-Box app. BUT de-installing with powershell did NOT fix the issue - don't ask me why (it's what I've tried first).

    I've checked and can't find any other option to de-install the xbox app. I'm puzzled. Maybe I don't remember right and it was the XBox Live app? FX3 does use XBox live I think. It's listed under windows settings - apps and there is a deinstall option.
    Last edited by t33; 02-15-2018 at 10:04 AM.

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