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Thread: Post all bugs here

  1. #401
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    Default

    I've just had a lost ball in Champion Multiball in Champion Pub - got down to 2 balls and only 1 was in play, lost that 1 and ball search didn't find the lost ball, I couldn't see it anywhwere and tilting wouldn't let me go to next ball. Annoying as it was on a cracking run, got to 365M and was still on ball 1! (attempting to get into top 20 with help of rewind power, I'm definitely getting better at it).

  2. #402
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    Default Voice sound in some Williams tables (Pinball FX3 & Android) too soft

    As the title says. This is primarily an issue in Medieval Madness & Theatre of Magic. The others are better, or normal.

    The first problem is the voice isn't tied to the "voice over" option in the audio options menu. I think it's tied to music. Even if I turn the master volume all of the way up and turn all of the other volumes (like physics) all of the way down, I can still barely hear it.

  3. #403
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    Default Ball gets stuck in 2 places in Champion Pub

    The ball gets stuck in two places:

    1) Inside the boxer toy that spins around. It's literally inside of him. The self-check that moves everything doesn't fix it.

    2) The kick back to pops the ball into the jump rope mini game. This has only happened to me in classic mode, but it happens frequently, maybe 6 out of 10 times. It tries to pop the ball up, seems to kind of get stuck in mid air against the back of the machine, then drops down. A few seconds later it tries again, and again, and again.

  4. #404

    Default Roadshow changes view after rewinding on Nintendo Switch

    When I use rewind in Roadshow on the Switch, the view jumps back to the ball lounge angle. It’s really annoying because sometimes you’ll have to change back really quick and mess things up.

    Edit: also, sometimes the two extra flippers on the left appear upside down, sideways or inverted. Really weird. Restarting the game doesn’t help. Reloading the table does.

    Edit 2: On the right of the field, it sometimes looks like the ball rolls over an uneven surface. Hard to explain and it only happens occasionally. Best way to describe it, it’s like the field behaves magnetic one some places by steering the ball different than it should roll. Correct me if I’m wrong but there are no magnets in the Roadshow field right?
    Last edited by DMR140; 09-08-2019 at 11:14 PM.

  5. #405
    Community Representative Ray's Avatar
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    Default

    Thanks for the finds, got them into the system so termination can commence.
    Ray
    Zen Studios

  6. #406
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    Default Profile is Corrupted

    Reporting this for my very upset wife. She is an avid player of Pinball FX3 on the PS4. I will try my best to translate her descriptions.

    Today, while she was working on her table rankings (3 minute game), the screen graphics squished over to one side of the screen with tiling. At this point her description is very confusing and she can't remember any of the messages that appeared at that time nor any of the buttons she has pushed.

    Message was something like "You couldn't play" or "Something is wrong". I don't think either is correct.

    She then went to the PS4 menu and powered it down, and brought it back up.

    When she tried to bring the pinball game backup, it originally stated it needed to be restored. She attempted to follow the steps but it stated she needed a PS+ account and was unable to continue. (She now thinks it was upload/download - not sure how that would be related.) She went back to the game and it is now saying "Profile is corrupted".

    She is determined to get her pinball fix in right now, and all my internet searches are saying there is no possible fix for this. I wish her information was more accurate instead of her confusing description hours after it occurred.

    Maybe there is something you are aware of that I am not? Anyway, posting this as a long shot.

  7. #407
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    More information received. She attempted to reset her profile per the popup but the same error (she is sure it is the same error) has now shown up.

    An error has occurred in the following application.
    (CE-34878-0)
    Pinball FX3

    Suggested Actions
    Report Problem

    Report problem doesn't give a lot of options. This error came up during the main menu. I had her submit the report.

    Suggested actions. Update program (latest version), updated system software (latest version). Neither of those are valid.

    Right now, she is unable to do matchups, tournaments, etc. which were her favorite thing. Even on the newly reset profile.

  8. #408

    Default

    Quote Originally Posted by TLomon View Post
    More information received. She attempted to reset her profile per the popup but the same error (she is sure it is the same error) has now shown up.

    An error has occurred in the following application.
    (CE-34878-0)
    Pinball FX3

    Suggested Actions
    Report Problem

    Report problem doesn't give a lot of options. This error came up during the main menu. I had her submit the report.

    Suggested actions. Update program (latest version), updated system software (latest version). Neither of those are valid.

    Right now, she is unable to do matchups, tournaments, etc. which were her favorite thing. Even on the newly reset profile.
    According to google: Answer: Error CE-34878-0 is a general error indicating that the game you are currently playing has crashed. If you receive a CE-34878-0 error, you will need to restart the game. ... Highlight the game you were playing and press the Options button. Select Check For Update and allow any game updates to install.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  9. #409
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    I may not have worded the second part very well. We tried that. The software is on the latest version.

    Right now, her profile is corrupted and the multiplayer is not functioning at all.

    When you view Upload/Download files, it actually shows "Corrupted Data" as a file on top.

  10. #410
    Senior Member shogun00's Avatar
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    You pretty much have only two options.

    1.) Go into Safe Mode and select Rebuild Database.

    2.) Delete and reinstall the game.

  11. #411
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    Neither of the two suggested fixes worked. Other profiles can play the game just fine, but my wife's profile still crashes upon attempting to link to the Zen account.

    The game still displays the trophies she has earned, but all other progression has been lost.

    I have contacted Zen tech support and their responses have been intermittent. The current belief is that there is a server side issue with her data.

    The investigation continues. Suggesting to wife she either builds a new profile (loses all current progression), or play on another profile while they continue to investigate the issue (starting over and any new progression not carried over).

    Very frustrating. I don't like seeing my wife unhappy.

  12. #412
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    Issue has now been resolved by contacting support. Although it took a week, they were able to restore my wife's profile 100%. She is quite happy.

  13. #413

    Default

    Quote Originally Posted by TLomon View Post
    Issue has now been resolved by contacting support. Although it took a week, they were able to restore my wife's profile 100%. She is quite happy.
    Excellent.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  14. #414
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    Default Ultrawide portrait not working properly

    Hi,
    I noticed that the Cabinet settings do not work properly with an Ultrawide display (Steam version).

    When Windows is set to landscape mode, cabinet mode is letterboxed (black bars on top and bottom):
    https://i.imgur.com/zPe6VbB.jpg
    https://i.imgur.com/LWLd3vX.jpg
    When windows is set to portrait mode, cabinet mode is cropping the playfield (it should be Hor+, well maybe it is, but as the screen is rotated maybe it should be other way around ?)
    https://i.imgur.com/h5yjiMb.jpg
    https://i.imgur.com/tU8TtA9.jpg

    Also, when Windows is set to landscape mode, cabinet mode looks ok, but it is broken when windows in portrait mode and is cropped on the sides.
    https://i.imgur.com/tFbw0DG.jpg

    With a 21:9 monitor rotated (so a 9:21 ratio) it would make sense to be able to display, at the top a Backglass and below that the playfield. The DMD could then be positionned on the backglass.

    Is there a way to do that ?
    Last edited by DCLXVI; 09-25-2019 at 10:17 AM.

  15. #415
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    I don't know if these count as bugs, but they're certainly unwanted behaviours compared to the real table or even other emulated versions.

    On White Water on Xbox One, there's 2 issues: -

    1. When you shoot Insanity Falls, it should feed the ball back to the left inlane, but often the ball gets stuck after coming down the first incline, then gets dumped out to the right into the playfield in an arc that sends it directly down in between the flippers for a drain. This can sometimes be saved by nudging the table, but not always.

    2. When the ball gets kicked out from the Lost Mine, you should be able to hold the right flipper up and have the ball roll over it and up the right inlane, which works, except the ball will then roll out of the top and over into the right outlane for a drain.

  16. #416
    Senior Member Cloda's Avatar
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    Default Multiball fishiness and unnatural bumps on Fish Tales

    Pardon all the fishy puns jumping upstream from my twitter feed ;-) In about an hours play last night I had all these kinds of strangeness and weirdness happening. Is this normal behaviour or is there something broken? If it is broken, then I feel it is something that needs to be addressed rather quickly because it doesn't look too good after almost a year of it having been released for the free table to be broken. It is not the best introduction to what Zen Studios and Pinball FX3 is all about. One thing to consider, following a discussion I had on facebook on this, is that it is potentially and Xbox One only issue. I've played it on Mac before and can't recall that any of the multiball strangeness happened there.

    There is something seriously fishy about the right orbit. I've heard about the orbit bump, but today is the first time that I have experienced it firsthand and it is not pleasant! I agree with the masses that Zen should do something about this.

    https://twitter.com/i/status/1178413940142940161

    There are plenty of fish in the sea for weird moments on Williams Fish Tales. 3 or 4 out of 10 games last night this kind of multiball weirdness happened. Does that happen on the real table or is it something that needs to be fixed?

    https://twitter.com/i/status/1178553285550231553

    The fishiness continued on as I don't think this is quite right? I've had maybe ten games tonight with the purpose of getting the achievement and broken moments like these happened in quite a few games. I hope Zen will look into this as well because it is not cool that the free Williams table is wonky.

    https://twitter.com/i/status/1178417810638290945
    XBox One Gamertag - PinStratsDan

    Pinball FX3 Tips & Strategy Guide YouTube Channel - PinStratsDan

    Discord server - PinStratsDan

    Twitter - PinStratsDan

    Facebook - PinStratsDan

    Cloda's somewhat vain and sort of self-indulgent thread

  17. #417
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    Default Fish Tales' Caster's club automatically opened

    Is it normal that Caster's club is opened at the beginning of a game ?

    I thought it needed to be opened before you can start locking balls. Especially that at some point later in the game it becomes necessary to unlock it to lock balls.

  18. #418
    Senior Member wims_Beta's Avatar
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    Hi !

    I've still reported bugs by MP with deep but is there someone at Zen who could check these on Fallout (there's 2 bugs who force restarting):
    http://www.lupsclub.com/t1935p240-pi...des-bugs#63183

    And on Blade there's always the problem with scoring multiplied by 1.5 at a moment in the game and we dont know why (this exists since 2011 the release of Marvel classic tables...)

    Let me know if you've seen that message, thanks.
    https://forum.zenstudios.com/image.php?u=263584&type=sigpic&dateline=1553245128

  19. #419

    Default No Table Nudge Sounds on Some Williams Tables

    Audio feedback on nudging only works on selected Williams tables.

    Partyzone, White Water, Road Show, Hurricane are unaffected. The rest are silent without the sound of the table being nudged.

  20. #420

    Default

    Quote Originally Posted by BrianBlessed View Post
    Audio feedback on nudging only works on selected Williams tables.

    Partyzone, White Water, Road Show, Hurricane are unaffected. The rest are silent without the sound of the table being nudged.
    Must be on your end. I would have noticed. Just to make sure Im not loopy I just tried it on AFM and the nudge sound is very noticeable.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  21. #421

    Default

    Quote Originally Posted by cantankerous-- View Post
    Must be on your end. I would have noticed. Just to make sure Im not loopy I just tried it on AFM and the nudge sound is very noticeable.
    Interesting, I checked my audio levels, anything other than a clean install I can try?

    Thanks for your input btw.

  22. #422
    Senior Member shogun00's Avatar
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    Quote Originally Posted by BrianBlessed View Post
    Interesting, I checked my audio levels, anything other than a clean install I can try?
    What platform are you playing on?

  23. #423

    Default

    Quote Originally Posted by shogun00 View Post
    What platform are you playing on?
    Just PC Steam!

  24. #424
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    Default FOR on PS4 table download issue

    FOR on PS4 after troubleshooting with Sony Playstation support number for US and Canada, had me uninstall game as 3 tables bought were not downloaded after update ver 1.15 now that i Uninstaller, installed free core game then add-on, now none of my 41 purchased games can be played shows "download and play" in game for tables with green download arrow, ps4 store says installed

  25. #425
    Senior Member shogun00's Avatar
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    Quote Originally Posted by Draftbc View Post
    FOR on PS4 after troubleshooting with Sony Playstation support number for US and Canada, had me uninstall game as 3 tables bought were not downloaded after update ver 1.15 now that i Uninstaller, installed free core game then add-on, now none of my 41 purchased games can be played shows "download and play" in game for tables with green download arrow, ps4 store says installed
    Happens all the time and it's a simple fix too.

    From your PS4:
    Setting >> account management >> restore licenses

  26. #426
    Junior Member tinyhorsesinmytea's Avatar
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    Default

    This isn't really a bug exactly, but why is the zoom so weak when playing the Bally/Williams tables in TATE mode on Switch? It doesn't even zoom in enough to really help make out any of the details, which is a bummer when playing a table I don't know all that well. This isn't as issue on the Zen original tables which zoom just fine in TATE.

  27. #427
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    Default ZR flipper bug during Multiball CFTBL - Nintendo Switch

    Ok, confirming that there is a bug during multiball than happen randomly in CFTBL on Nintendo Switch. Way i seen it be more reproduce is when holding the ZR flipper for a few seconds. When releasing the button, it act like its not release, like there is some sort of lags . I have been testing this out with two different pairs of joycons. Playing in Single player mode with wizards power , rewind, bumpers and multiball active.

  28. #428
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    Default Controller bug found

    Just want to add that controller lag bug is not a bug, realize it was a damn sync problem with right joycon....

    But still want to point out the rewind camera bug on Road Show is still there! 😒

  29. #429
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    Default Invincible Iron Man - ball stuck w/ unlimited ball save

    Table: Invincible Iron Man
    Issue: ball stuck after ball save
    Parameters:
    1. activate whiplash event
    2. progress to the cannon firing at ramp mode
    3. lose the ball
    4. ball launches and gets stuck falling down the right ramp because the event has lifted the bottom of the ramp
    X. after time ball will despawn, go to step 4

    Workaround-ish: activate tilt and the ramps will lower, but now the table is finished as far as the game is concerned

  30. #430
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    Default Star Wars Pinball: Episode IV A New Hope (Windows 10)

    When the ball travels up the Tusken lane after collecting all of the letters, and I have completed a couple of missions, the ball is caught towards the top (as per usual) to start the game. However, nothing happens beyond that. It's as if the game is semi-frozen, and it doesn't show the Mission selection screen. It just stays on the Get Ready screen, and doesn't give my ball back. I have tried:

    • Pressing Enter
    • Flicking the flippers
    • Tilting the table (table doesn't react to this at all)
    • Exiting the table, then going back in
    • Exiting the entire game, then going back in


    This is effectively a show-stopping bug, as it would be difficult to avoid while playing the table, and prevents much of the table from being played.

    Episode IV - A New Hope.jpg

  31. #431
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    Default

    Quote Originally Posted by Dopey View Post
    ...completed 3 tournaments, placed in each, got rewarded with XP. Ok, says "continue" so I press X on the box. Nothing happens. Gotta hit O then go back to tournaments, then see the next tournament result. Continue does nothing again, hit O, go back for result #3, this time X brings up the tournament menu because that was my last result.

    SERIOUSLY? "Continue" should um... CONTINUE showing results then proceed to tourney menu. None of this backing-out workaround BS. Get it together guys!

    Also, messages like "you placed THE 51TH in the tournament" is wrong in two different ways. O M G
    I'm quoting myself from page 3, posted oveer 1 year ago. None of the above has been fixed, or even acknowledged. This is on PS4.

    However, I did notice the Fish Tales survival score targets have been revised from "stupid unfair" to "realistic but quirky" so I indulged myself and bought a table pack. That's good news, eh? Fixed game makes happier players.

    How about raising the XP Level cap beyond 50? Just a number, but it's fun.

  32. #432
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    Default

    Table : TOTAN
    PS4

    Bug : no more fireball effect and Genius animations

  33. #433

    Default Servers down?

    I'm getting a connection error when trying to click on a tournament, but my Internet connection is fine. The last time this happened, it was a server issue on Zen's end. Can someone check on them, as it would be nice to fix/reboot them before the holiday.

  34. #434

    Default Never mind

    Seems to be back up.

  35. #435

    Default

    Quote Originally Posted by grenadier View Post
    I'm getting a connection error when trying to click on a tournament, but my Internet connection is fine. The last time this happened, it was a server issue on Zen's end. Can someone check on them, as it would be nice to fix/reboot them before the holiday.
    I mentioned the servers to Akos who said he would look into it and shortly after it seemed fixed and continues to be working fine.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  36. #436
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    Default Bug in tournaments?

    I think I found a bug in the tournaments.

    When I try to join a tournament, I get an message "Unable to connect at this time. Please try again later.". Trying again does not help, the same error reappears.

    How can I fix my game so it actually CAN connect, and I can start to play?

  37. #437

    Default

    I didn't play yesterday, but if the past is any indicator I assume the servers were overloaded again.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  38. #438
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    Default Black Lagoon - Ball Stuck

    I have only just got this table and this happens consistently. I have to quit the vast majority of games I play making this table unplayable.

    See here:
    https://photos.app.goo.gl/FiQunUwJGq7MT6EQ9

  39. #439

    Default Hot seat final score mess

    I have the following issues with some of the Williams tables, Mars attacks and two from the latest pack.
    We play hotseat mostly, but the correct and actual final score on the table does not match the results page after finishing.
    The scores are messed up, sometimes someone with the lowest score is displayed as the winner with a much higher score in the results page.

    Some tables of the Williams packs are ok, others have this issue: for sure Mars attacks, two from the latest pack and I believe Hurricane as well.

  40. #440

    Default Jurassic World bug (Nintendo Switch)

    When you’ve finished a game in Jurassic World, you can’t enter your (classic) initials for the score. This happens to me on the Nintendo Switch. It’s just a frozen screen with AAA.

    Edit: doesn’t seem like a bug but somethings not logical compared to the other games...

  41. #441
    Member MilliElektra's Avatar
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    Default Shaman

    https://www.youtube.com/watch?v=8dMbhEaueeE

    as i edited this video i noticed a bug.
    i made a mistake as i recorded it with OBS....so the quality is really bad.
    watch closely, when the first letter is hit...
    Its the M from eleMents
    But in the display E pops out. It's the E from elemEnts.
    But it notices the hit.
    Because it notices all hittings and ELEMENT is detected.
    First i couldn t believe it and i watched frame by frame. It was not a editing foult...
    Now i m sure and i report it.
    (there is a editing mistake, but only at the elements )
    if you want i give you the non edited video)
    Last edited by MilliElektra; 01-23-2020 at 01:42 AM.

  42. #442

    Default bug in Fallout table, xbox one

    This has happened several times now, I use the Nuke in a fight and the quest fails. I'll post a video, the fight starts and within 10 seconds I hit the nuke, it's a successful hit and quest fails. There couldn't have been enough time for it to fail because of time.
    This has happened several times. You only need to watch the last 30 seconds, I tried to trim it, but failed for some reason, then it also immediately uploaded which never happens.........
    https://gamerdvr.com/gamer/capta1n0b...video/86037333

    Here's another glitch. Playing same table, had a good game going, then the top right flipper just stopped working.
    https://gamerdvr.com/gamer/capta1n0b...video/86157284
    Last edited by Capta1n0bvious3; 01-29-2020 at 02:22 PM.

  43. #443
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by Capta1n0bvious3 View Post
    This has happened several times now, I use the Nuke in a fight and the quest fails. I'll post a video, the fight starts and within 10 seconds I hit the nuke, it's a successful hit and quest fails. There couldn't have been enough time for it to fail because of time.
    This has happened several times. You only need to watch the last 30 seconds, I tried to trim it, but failed for some reason, then it also immediately uploaded which never happens.........
    https://gamerdvr.com/gamer/capta1n0b...video/86037333

    Here's another glitch. Playing same table, had a good game going, then the top right flipper just stopped working.
    https://gamerdvr.com/gamer/capta1n0b...video/86157284
    Thanks for reporting this bug! Could I ask on which platform do you play the game?
    Edit: Sorry, now I see that you play on xbox one
    Last edited by Linne_Zen; 02-06-2020 at 12:15 PM.
    Community Representative
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  44. #444
    Administrator Linne_Zen's Avatar
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    Default Appreciated

    Hey Guys,
    Thank you very much for the reports, I forwarded them to the competent developers!
    Wishing you the best!
    Community Representative
    Zen Studios

  45. #445
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by OdinThe1337 View Post
    I have the following issues with some of the Williams tables, Mars attacks and two from the latest pack.
    We play hotseat mostly, but the correct and actual final score on the table does not match the results page after finishing.
    The scores are messed up, sometimes someone with the lowest score is displayed as the winner with a much higher score in the results page.

    Some tables of the Williams packs are ok, others have this issue: for sure Mars attacks, two from the latest pack and I believe Hurricane as well.
    Hey OdinThe1337! Thanks for the report! Could I ask on witch platform did you experience this issue?
    Community Representative
    Zen Studios

  46. #446

    Default

    Quote Originally Posted by Linne_Zen View Post
    Hey OdinThe1337! Thanks for the report! Could I ask on witch platform did you experience this issue?
    I'm playing on Xbox One

  47. #447
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    Default Nintendo Switch; Creature from the Black Lagoon; No extra ball after 200 Milions.

    After achieving a score of 200 Million Points DMD shows Replay Score, but there is no extra ball. I played classic mode with turnament difficulty. Replayed couple times. Its feature or bug?

  48. #448

    Default Endless ball save on avengers table, xbox one

    I thought I was doing really well on the avengers table, then I realized the ball save never ended.
    The video I am posting of this is after 5 minutes of the same thing, drain, ball is returned, repeat......
    https://gamerdvr.com/gamer/capta1n0b...video/87474854
    Last edited by Capta1n0bvious3; 02-17-2020 at 10:53 PM. Reason: adding more information

  49. #449
    Member MilliElektra's Avatar
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    Default DMT dont updates in Cirqus Voltaire

    I play this table over Steam
    Before i start the game there are Infos on the Display.
    Its tells about the Cirqus Voltaire
    It shows the local Highscore
    But the Members who entered the Circus don t updates.

    It would be nice to have not the local Highscore, i wish i could choose the alltime Highscore
    and the Members who entered the Cirqus

    this would be so nice.

    But even in this local Mode...it don t updates and shows allways the same Members and Dates.

  50. #450

    Default Camera

    Somewhere along the line, the Steam version's ability to remember your preferred camera angle got lost. Most tables seem to default to camera 1 on the first play of the session. Any chance we can restore that functionality? The game used to have it, but it disappeared about a year ago, and repeated posts to this forum have been ignored.

  51. #451
    Member MilliElektra's Avatar
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    Default

    Quote Originally Posted by grenadier View Post
    Somewhere along the line, the Steam version's ability to remember your preferred camera angle got lost. Most tables seem to default to camera 1 on the first play of the session. Any chance we can restore that functionality? The game used to have it, but it disappeared about a year ago, and repeated posts to this forum have been ignored.
    oh yes...this would be nice!
    every new ball i have to choose my camera view. and with some tables i cant even choose any other view, than the plunger view (when i have to kick the ball into the table)... i need to see my goal.

    i just wanted to write something similar

  52. #452
    Member MilliElektra's Avatar
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    Default Epic Quest Achievement not in the List

    i unlocked the princess multiblall achievement
    but its not in my List
    can i get it please?

    epicQuest1.jpg

    epicQuest2.jpg

    epicQuest3.jpg

  53. #453

    Default Star wars on the nintendo switch...........you don't have a sub forum

    In battle of mimban, when shooting for the upper multi ball, sometimes the turret does not rotate properly and it no longer works after. Each ball shot into it merely sticks oddly and then reappears in the shoot lane.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  54. #454

    Default

    Quote Originally Posted by cantankerous-- View Post
    In battle of mimban, when shooting for the upper multi ball, sometimes the turret does not rotate properly and it no longer works after. Each ball shot into it merely sticks oddly and then reappears in the shoot lane.
    Okay, it's happened 3 times now, so this must be exclusive to the nintendo.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  55. #455
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by Griffith View Post
    After achieving a score of 200 Million Points DMD shows Replay Score, but there is no extra ball. I played classic mode with turnament difficulty. Replayed couple times. Its feature or bug?
    Hey Griffith!

    If you play tournament mode, extra ball offer is not available.
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  56. #456
    Administrator Linne_Zen's Avatar
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    Default

    Thank you very much for the reports guys!

    I created the issues about them and forwarded them. Have a nice time playing the game!
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  57. #457
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by grenadier View Post
    Somewhere along the line, the Steam version's ability to remember your preferred camera angle got lost. Most tables seem to default to camera 1 on the first play of the session. Any chance we can restore that functionality? The game used to have it, but it disappeared about a year ago, and repeated posts to this forum have been ignored.
    Hey grenadier!

    Do you mean that if you set a table to view 2, the next time you play the same table it sets back to view 1?
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  58. #458

    Default

    Quote Originally Posted by Linne_Zen View Post
    Hey grenadier!

    Do you mean that if you set a table to view 2, the next time you play the same table it sets back to view 1?
    Yes. FX2, and FX3 when it first came out, used to remember what camera you last used. I think it used to actually be global across all tables, but I could be wrong on that. Anyway, it certainly used to remember from session to session on the same table, and it doesn't any more.

  59. #459

    Default

    Quote Originally Posted by grenadier View Post
    Yes. FX2, and FX3 when it first came out, used to remember what camera you last used. I think it used to actually be global across all tables, but I could be wrong on that. Anyway, it certainly used to remember from session to session on the same table, and it doesn't any more.
    You are correct, and this was reported since day 1 of williams volume 1 release too and still in online tournaments it goes to default view each time.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  60. #460
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by MilliElektra View Post
    i unlocked the princess multiblall achievement
    but its not in my List
    can i get it please?

    epicQuest1.jpg

    epicQuest2.jpg

    epicQuest3.jpg
    Hey MilliElektra!

    The picture you took is about the mastery rewards, however, you got an achievement, not a mastery reward. You can check your achievements if you go to your profile and then to achievements.
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  61. #461
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    Default

    Hi,

    Is it normal that you can't select Classic gameplay for Pratice on Williams table ?

  62. #462

    Default

    Yes, that is normal.

    Quote Originally Posted by DCLXVI View Post
    Hi,

    Is it normal that you can't select Classic gameplay for Pratice on Williams table ?
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  63. #463
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    Default us back also as B

    Hi, I am using pinball fx3 in a real pinball table.

    This means I have real pushbuttons linked to a xbox-controller (i have linked the back-button, but not the B-button)
    You can use the back button as a Bbutton for almost everything, only when you restart the game, you get the question to continue a previous game... in that case it has to be A or B (and the back-button does not work).
    It would be great that the back-button = B button

  64. #464

    Default

    Quote Originally Posted by jonasv View Post
    Hi, I am using pinball fx3 in a real pinball table.

    This means I have real pushbuttons linked to a xbox-controller (i have linked the back-button, but not the B-button)
    You can use the back button as a Bbutton for almost everything, only when you restart the game, you get the question to continue a previous game... in that case it has to be A or B (and the back-button does not work).
    It would be great that the back-button = B button
    Or toggle with flippers
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  65. #465
    Member MilliElektra's Avatar
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    Default NintendoSwitch Cirqus Voltaire


  66. #466
    Member MilliElektra's Avatar
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    Default Bug on Nintendo Switch

    I delete this after a week as all bugs which I upload there.
    Arabien Nights Fireball
    https://twitter.com/ElektraMilli/sta...043963392?s=20

    Fireball not animated even though genie is animated. I didn’t switched the animation off

  67. #467
    Member MilliElektra's Avatar
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    Default Nintendo Switch Leaderboards offline?

    Since days I try to get in.

  68. #468
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    Default Xbox one flippers

    Any news when issues to be fixed. Top right flipper Black Rose angle out and then disappears, Right flipper on Cirqus Voltaire angle goes out. Played Jurassic World upper right flipper angle goes out. No Good Gofers upper right flipper same problem angle goes out. Played on xbox one
    Last edited by ATARI; 04-03-2020 at 08:58 PM.

  69. #469

    Default Skyrim & Main Menu Bugs (PS4)

    Hi there,

    I encountered the following two bugs on the Skyrim table:

    1) Lockpicking straight up doesn't work. Everytime I encounter a locked chest, the screen that is supposed to bring up the lockpicking minigame just stays black. I can see the DMD describing what I'm supposed to do and I can quit the mode but I can't pick the lock (since there is no lock on screen ^^). Lockpicks also don't break if I attempt to do it blindly but I can hear the sounds of turning the lockpick and trying to pick it.

    2) Sometimes the game doesn't pause when you enter the inventory. You remain within the inventory and can't use the flippers until you actually leave the inventory manually. It is displayed on the regular DMD instead of the middle of the screen and a lot of the visuals (texts) are completely messed up. I assume this happens when you enter the inventory while the ball is locked in a sinkhole or is off the table by some other means.

    In the main menu (collection screen), a weird bug appeared out of nowhere:

    3) Whenever I favorite a table, the entire collection disappears / goes invisible. There are no more icons for tables, the screen is just empty. Quitting to the main menu and going back to collections solves the issue. This hasn't been the case in the past and is either related to one of the latest updates (Universal Pack / Williams Vol.5) or to too many tables favorited by me (I use the favorite feature to keep track of tables I have beaten the wizard mode on; I think there's currently 30+ tables in there... xD)

  70. #470
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    Default Circus Voltaire PC Steam Ball Save time upgrade doesn't

    I've been trying to Blue star this machine. I get multi ball all the time. This activates the ball save. But it doesn't count towards the ball save bonus. It used to. I'm at level 8 on ball save and every time I see the ball save light flash I think I'll break through. Either this is a bug, or this ball save is a very specific ball save that I don't realize. Help.

  71. #471
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    Default Update

    Quote Originally Posted by Macotar View Post
    I've been trying to Blue star this machine. I get multi ball all the time. This activates the ball save. But it doesn't count towards the ball save bonus. It used to. I'm at level 8 on ball save and every time I see the ball save light flash I think I'll break through. Either this is a bug, or this ball save is a very specific ball save that I don't realize. Help.
    So it appears that I can get the upgrades if I don't use the ball save bonus. If I do use it it won't record ball saves.

  72. #472
    Administrator Linne_Zen's Avatar
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    Default

    Thanks for the finds guys, I forwarded them to the developers. Have a nice weekend!
    Community Representative
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  73. #473
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by Macotar View Post
    So it appears that I can get the upgrades if I don't use the ball save bonus. If I do use it it won't record ball saves.
    Here you can find the detailed guide for Cirqus Voltaire where you can find information about multiball and ball saves: http://blog.zenstudios.com/press/ass...nToTheChin.pdf
    Community Representative
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  74. #474
    Junior Member Fierr0's Avatar
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    Default Flipper gets stuck when using a Power

    Hi, I play in PlayStation 4. As we know, if we press the L1 button in the PS4 controller, the Left flipper moves up, and the same case with the R1 button. If I don't release the L1 or R1 button, then the flipper keeps up. Until I release the button, the flippers gets down.

    The bug that I detected occurs when I use the REWIND Power and I'm pressing a flipper at the same time. When I stop the REWIND Power to keep playing, I used to release the flippers buttons too, but the flippers don't get down, they keep up and get stuck, like if I were pressing the buttons.

    It happens many times in any table and to fix it I need to press the L1 or R1 button again to release the flippers.

    I don't know if this bug has been commented yet.

    Thanks for your attention.
    Last edited by Fierr0; 04-27-2020 at 08:50 PM.

  75. #475

    Default

    Quote Originally Posted by Fierr0 View Post
    Hi, I play in PlayStation 4. As we know, if we press the L1 button in the PS4 controller, the Left flipper moves up, and the same case with the R1 button. If I don't release the L1 or R1 button, then the flipper keeps up. Until I release the button, the flippers gets down.

    The bug that I detected occurs when I use the REWIND Power and I'm pressing a flipper at the same time. When I stop the REWIND Power to keep playing, I used to release the flippers buttons too, but the flippers don't get down, they keep up and get stuck, like if I were pressing the buttons.

    It happens many times in any table and to fix it I need to press the L1 or R1 button again to release the flippers.

    I don't know if this bug has been commented yet.

    Thanks for your attention.
    Been reported a billion times.................good luck getting this one fixed bro.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  76. #476
    Junior Member Fierr0's Avatar
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    Default

    Quote Originally Posted by cantankerous-- View Post
    Been reported a billion times.................good luck getting this one fixed bro.
    Jejeje ok,

  77. #477
    Junior Member Fierr0's Avatar
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    Default X button Bug

    Hi Zen Studios, I play with the PS4 console, and I have detected a couple of bugs using the X button in my control.

    In the tables with a plunger, to start a game I can use the right stick or the X button. The bug that I have detected occurs when I press the X button to launch the plunger. If I keep pushing the X button, the plunger gets crazy and it moves like if I were pressing the X button repeatedly. This problems happens many times, but there is another problem, when I press the X button, this one is not detected. I press the X button and nothing happens until few seconds, but in the worst case I have to leave the game and start again.

    The second problem occurs in the SECRETS OF THE DEEP table. When I activate the Periscope Sink Hole, and it starts to spin, I have to press the X button to shoot the ball out of the periscope, so I press the X button and NOTHING HAPPENS!!!! I press repeatedly the X button but nothing happens, so the spin of the periscope ends to spin and shoot the ball automatically. This problems happens occasionally, not allways.

    Anyone has detected these problems too? Are these problems commented yet? @cantankerous-- do you have these problems too?

    Thanks for your attention.
    Last edited by Fierr0; 04-28-2020 at 06:21 PM.

  78. #478
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    Default Wolverine

    Just today when I was playing the Wolverine table, I was on the fast ball mode, and the ball flew off of the table somehow. I can't remember how it happened exactly, but it somehow rebounded off of the back of the table, and then flew towards me and then off. I was expecting another ball to be loaded into the launcher after 10 seconds or so... it didn't happen. Usually the game detects that the ball is motionless, and then places a fresh ball in the launcher. Tried nudging the table then waiting, didn't work. Tried tilting the table, but then the game seemed to get stuck in a Tilt loop, where it just didn't do anything else except continue the buzzing sound and flashing "Tilt" on the dot matrix screen. Luckily, I didn't have an overly big score at the time.

    This is certainly not the first time I have seen it happen on tables in Pinball FX3, so Zen is going to need to do better with the game's physics in that regard. I can see how it could be amusing at times, but not when you spend time getting close to or beyond a high-ranking score on the leaderboard, only for the game to lock up on you. I suspect placing an invisible barrier along the very top of the table might help to keep the ball in and stop this problem on many tables, much like how the glass on a real pinball table would stop the ball from flying out.
    Last edited by OU7CAS7; 05-22-2020 at 07:33 AM.
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    RAM: 16GB
    CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
    Dedicated Video Graphics: nVidia RTX 2060

  79. #479
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    Default Fish Tales

    I was playing the Fish Tales tables today, Arcade Mode. I was just about to start on my third main ball, and then this error popped up:

    Fish Tales Pinball - Exception.jpg

    I clicked the close button, and the game exited.
    Last edited by OU7CAS7; 05-22-2020 at 07:33 AM.
    - Laptop specifications -

    Operating System: Windows 10 Home (64-bit)
    RAM: 16GB
    CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
    Dedicated Video Graphics: nVidia RTX 2060

  80. #480
    Member MilliElektra's Avatar
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    Default Cirqus Voltaire

    Endless loop...On Nintendo Switch

    https://twitter.com/elektramilli/sta...705520640?s=21

  81. #481

    Default Captain America Attack bugged on Civil War (PS4)

    In addition to the gamebreaking bugs from my other thread, a comparatively minor annoyance on Civil War:

    During Captain America attack mode (the one that's triggered via the whirlpool) the first shot you're supposed to make sometimes simply doesn't register.

    You are supposed to hit a red target to the right of the whirlpool (I think it's the ramp that also starts fights) but even a full force, clean hit sometimes doesn't register as a successful shot. I managed to hit that thing cleanly 4-5 times during a single mode and it's safe to say that it just bugs out sometimes. I have no idea what may cause this, it seems pretty random. Maybe hitting the target the second the mode starts (you can hit the target before the table is ready - despite the target already being there, there seems to be a short delay before you can acutally hit it and have it register as a hit). At least that's the only thing I can think of. It happened to me about 1 out of 5 times I played that mode; so, it's been a pretty frequent issue.

  82. #482
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    Default Star Wars Pinball: Episode VI Return of the Jedi

    Stuck on the Return of the Jedi table. I had just completed the fourth mission. Before shooting the last target for the Tie Fighter, there was only one ball left. I'm not sure if that's correct or not (I suspect not), but I decided to continue playing anyway. Got the target, was given the reward points for completing the mission, and then the game failed to give me my ball back. Tried nudging and tilting... nothing. So, now I'm stuck at 1.5 billion points, and I can't do anything. Again.

    Please start fixing these issues. I will not buy any more tables until they are fixed!

    Star Wars - Return of the Jedi - No ball return.jpg
    Last edited by OU7CAS7; 05-22-2020 at 07:32 AM.
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    Operating System: Windows 10 Home (64-bit)
    RAM: 16GB
    CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
    Dedicated Video Graphics: nVidia RTX 2060

  83. #483
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by MilliElektra View Post
    Could I ask what action happened before you experienced this problem?
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  84. #484
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by OU7CAS7 View Post
    Stuck on the Return of the Jedi table. I had just completed the fourth mission. Before shooting the last target for the Tie Fighter, there was only one ball left. I'm not sure if that's correct or not (I suspect not), but I decided to continue playing anyway. Got the target, was given the reward points for completing the mission, and then the game failed to give me my ball back. Tried nudging and tilting... nothing. So, now I'm stuck at 1.5 billion points, and I can't do anything. Again.

    Please start fixing these issues. I will not buy any more tables until they are fixed!

    Star Wars - Return of the Jedi - No ball return.jpg
    Hi! Could I ask on which platform did you experience this problem?
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  85. #485
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by Fierr0 View Post
    Hi Zen Studios, I play with the PS4 console, and I have detected a couple of bugs using the X button in my control.

    In the tables with a plunger, to start a game I can use the right stick or the X button. The bug that I have detected occurs when I press the X button to launch the plunger. If I keep pushing the X button, the plunger gets crazy and it moves like if I were pressing the X button repeatedly. This problems happens many times, but there is another problem, when I press the X button, this one is not detected. I press the X button and nothing happens until few seconds, but in the worst case I have to leave the game and start again.

    The second problem occurs in the SECRETS OF THE DEEP table. When I activate the Periscope Sink Hole, and it starts to spin, I have to press the X button to shoot the ball out of the periscope, so I press the X button and NOTHING HAPPENS!!!! I press repeatedly the X button but nothing happens, so the spin of the periscope ends to spin and shoot the ball automatically. This problems happens occasionally, not allways.

    Anyone has detected these problems too? Are these problems commented yet? @cantankerous-- do you have these problems too?

    Thanks for your attention.
    Hi! Could I ask if you experience this x button problem on every table? Is it possible for you to try it with another controller?
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  86. #486
    Administrator Linne_Zen's Avatar
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    Default Appreciated

    Thank you very much for the finds, I forwarded them to the developers! Have a nice weekend!
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  87. #487
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    Default

    Quote Originally Posted by Linne_Zen View Post
    Hi! Could I ask on which platform did you experience this problem?
    Hey Linne. It's Windows 10.

    I think I may actually put in some of my laptop's specifications in my signature if I can, just to make it quicker and easier for Zen staff to know what I'm using...
    Last edited by OU7CAS7; 05-22-2020 at 07:31 AM.
    - Laptop specifications -

    Operating System: Windows 10 Home (64-bit)
    RAM: 16GB
    CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
    Dedicated Video Graphics: nVidia RTX 2060

  88. #488
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    Default

    Quote Originally Posted by Linne_Zen View Post
    Thank you very much for the finds, I forwarded them to the developers! Have a nice weekend!
    Whats been done about the Flippers going off angle.

  89. #489

    Default

    1. Alt-F4 on Steam version crashes the game, instead of closing the app like it does on almost every other Windows app in existence.
    2. Had music on Bluetooth headphones. Turned off Bluetooth headphones. Instead of sound going to Speakers as the default audio device, the game crashed.
    3. Bug with remembering the last camera position STILL hasn't been fixed.

  90. #490
    Senior Member wims_Beta's Avatar
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    Default

    Hello @Linne_Zen !

    Well it takes me a long time to login here again. And the most important thread for me is this one.

    Honestly most of the fans there were here to report bugs, they give up, because there's no one to answer them, and nothing is fixed since years.

    I just see today Zen seems to have more interest of these thread, because of your presence. It's a good thing. So if you need some help, you can count on me.

    You can see all the bugs in video here :
    http://www.lupsclub.com/t1935-liste-des-bugs

    (i give up to send them here)
    Last edited by wims_Beta; 05-21-2020 at 07:09 PM.
    https://forum.zenstudios.com/image.php?u=263584&type=sigpic&dateline=1553245128

  91. #491
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by OU7CAS7 View Post
    Hey Linne. It's Windows 10.

    I think I may actually put in some of my laptop's specifications in my signature if I can, just to make it quicker and easier for Zen staff to know what I'm using...
    Thank you very much, sorry I didn't recognize that.
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  92. #492
    Administrator Linne_Zen's Avatar
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    Default

    Quote Originally Posted by wims_Beta View Post
    Hello @Linne_Zen !

    Well it takes me a long time to login here again. And the most important thread for me is this one.

    Honestly most of the fans there were here to report bugs, they give up, because there's no one to answer them, and nothing is fixed since years.

    I just see today Zen seems to have more interest of these thread, because of your presence. It's a good thing. So if you need some help, you can count on me.

    You can see all the bugs in video here :
    http://www.lupsclub.com/t1935-liste-des-bugs

    (i give up to send them here)
    I am happy that you returned to the forum! I will try to do my best!
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  93. #493
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    Default PS4 Skyrim Bug

    Quote Originally Posted by sui99 View Post
    Hi there,

    I encountered the following two bugs on the Skyrim table:

    1) Lockpicking straight up doesn't work. Everytime I encounter a locked chest, the screen that is supposed to bring up the lockpicking minigame just stays black. I can see the DMD describing what I'm supposed to do and I can quit the mode but I can't pick the lock (since there is no lock on screen ^^). Lockpicks also don't break if I attempt to do it blindly but I can hear the sounds of turning the lockpick and trying to pick it.

    Lockpicking bug still alive on PS4

  94. #494
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    Lightbulb

    Thanks Linne.

    I would like to make another suggestion, and also ask a question.

    Recording games is much easier to do these days, thanks to applications like nVidia's Game Overlay (Alt + Z), or Microsoft's Xbox Game Bar (Windows Key + G). Would it be possible to submit video clips of problems to Zen Studio staff, so that they have a better idea of exactly what the problems we are having, and potentially the cause of those problems? It is quite possible that some bugs are only reproducible based on a specific sequence of events, and if those events are recorded, Zen Studios staff can then get a much better idea of how these bugs happen. Please let us know if this is possible, the email address or webpage that we can submit video clips to, and the maximum file size allowed.

    I have just recorded a session of myself playing Star Wars Pinball: Episode IV A New Hope, because I knew there was a good chance that a bug would present itself on that table. It didn't take very long until such a thing happened. In this case, the turnstile bumpers didn't reappear after completing the third mission (which I have seen happen before), and Zen Studio staff may be able to look at the video clip to work out why this happens.

    Also, I would like to suggest a much better place for people to submit any bugs that they have with Zen Studio games. It may be something as simple as the form on Zen Studio's Contact Us page, or something more advanced like a bug tracking site appended to the Zen Studios website. At least, it would be something that would allow details of the bug to be filled in, such as the name of the game (and table in the case of Pinball FX2 and FX3), a description of what went wrong, and what was expected to happen. Optionally, an upload button to upload a screenshot or video clip.

    The best setup would be a more complex case management system, which assigns each case a particular number. It would send an email to the person who reported the case, letting them know that their bug / problem has been received, and will be reviewed as soon as possible. When Zen staff actually look at the case, they can then comment on it, letting the reporter know whether or not they were able to reproduce the problem, and if so, when the code will be fixed. This can be sent as an additional email to the first automatic email sent to the reporter. Each case may also be assigned a status to let the reporter know about the progress of each case sent (In waiting: case received by the system, but not looked at yet; Confirmed: case has been looked at and confirmed by staff / developers, but not yet being worked on; In progress: a developer is working to fix the code, etc.) Other people who have registered can also look for and view each case, and vote the cases up if they have encountered the same problem(s), thus giving more credibility to each case, and more likely that they will be looked at and fixed.

    If you want to be extra nice, you could implement a rewards system for anyone consistently reporting bugs. It could include awards such as giving the reporters free games, or free game addons. In the case of Pinball FX3, a background like the Beta Tester background (call it "Bug Reporter" or something similar), or redemption codes for pinball tables they may not have already.
    - Laptop specifications -

    Operating System: Windows 10 Home (64-bit)
    RAM: 16GB
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    Dedicated Video Graphics: nVidia RTX 2060

  95. #495

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    Quote Originally Posted by OU7CAS7 View Post
    Thanks Linne.


    If you want to be extra nice, you could implement a rewards system for anyone consistently reporting bugs. It could include awards such as giving the reporters free games, or free game addons. In the case of Pinball FX3, a background like the Beta Tester background (call it "Bug Reporter" or something similar), or redemption codes for pinball tables they may not have already.

    To me the reward would be if they actually ever fixed any of the bugs being reported.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  96. #496
    Administrator Linne_Zen's Avatar
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    Quote Originally Posted by ATARI View Post
    Any news when issues to be fixed. Top right flipper Black Rose angle out and then disappears, Right flipper on Cirqus Voltaire angle goes out. Played Jurassic World upper right flipper angle goes out. No Good Gofers upper right flipper same problem angle goes out. Played on xbox one
    Hi ATARI! Could you please send screenshots about these problems? You can also send them to support@zenstudios.com
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  97. #497
    Administrator Linne_Zen's Avatar
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    Quote Originally Posted by OU7CAS7 View Post
    Hey Linne. It's Windows 10.

    I think I may actually put in some of my laptop's specifications in my signature if I can, just to make it quicker and easier for Zen staff to know what I'm using...
    Could you please tell me where did the ball stuck on the table, or where did you shoot it before it's disappearance?
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    Zen Studios

  98. #498
    Administrator Linne_Zen's Avatar
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    Quote Originally Posted by OU7CAS7 View Post
    Thanks Linne.

    I would like to make another suggestion, and also ask a question.

    Recording games is much easier to do these days, thanks to applications like nVidia's Game Overlay (Alt + Z), or Microsoft's Xbox Game Bar (Windows Key + G). Would it be possible to submit video clips of problems to Zen Studio staff, so that they have a better idea of exactly what the problems we are having, and potentially the cause of those problems? It is quite possible that some bugs are only reproducible based on a specific sequence of events, and if those events are recorded, Zen Studios staff can then get a much better idea of how these bugs happen. Please let us know if this is possible, the email address or webpage that we can submit video clips to, and the maximum file size allowed.

    I have just recorded a session of myself playing Star Wars Pinball: Episode IV A New Hope, because I knew there was a good chance that a bug would present itself on that table. It didn't take very long until such a thing happened. In this case, the turnstile bumpers didn't reappear after completing the third mission (which I have seen happen before), and Zen Studio staff may be able to look at the video clip to work out why this happens.

    Also, I would like to suggest a much better place for people to submit any bugs that they have with Zen Studio games. It may be something as simple as the form on Zen Studio's Contact Us page, or something more advanced like a bug tracking site appended to the Zen Studios website. At least, it would be something that would allow details of the bug to be filled in, such as the name of the game (and table in the case of Pinball FX2 and FX3), a description of what went wrong, and what was expected to happen. Optionally, an upload button to upload a screenshot or video clip.

    The best setup would be a more complex case management system, which assigns each case a particular number. It would send an email to the person who reported the case, letting them know that their bug / problem has been received, and will be reviewed as soon as possible. When Zen staff actually look at the case, they can then comment on it, letting the reporter know whether or not they were able to reproduce the problem, and if so, when the code will be fixed. This can be sent as an additional email to the first automatic email sent to the reporter. Each case may also be assigned a status to let the reporter know about the progress of each case sent (In waiting: case received by the system, but not looked at yet; Confirmed: case has been looked at and confirmed by staff / developers, but not yet being worked on; In progress: a developer is working to fix the code, etc.) Other people who have registered can also look for and view each case, and vote the cases up if they have encountered the same problem(s), thus giving more credibility to each case, and more likely that they will be looked at and fixed.

    If you want to be extra nice, you could implement a rewards system for anyone consistently reporting bugs. It could include awards such as giving the reporters free games, or free game addons. In the case of Pinball FX3, a background like the Beta Tester background (call it "Bug Reporter" or something similar), or redemption codes for pinball tables they may not have already.
    Actually, that is a really good idea. Currently, you can send the videos to support@zenstudios.com, I am checking it all the time, and trying to be as fast as possible in resolving the issues. The system you described could be rewarding also for us and for you, so that definitely makes sense! I will forward this idea and we will look into the possibilities of making this happen.
    Community Representative
    Zen Studios

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    Quote Originally Posted by Linne_Zen View Post
    Could you please tell me where did the ball stuck on the table, or where did you shoot it before it's disappearance?
    I'm not 100% sure, but I think that it was the centre sinkhole for starting missions. If not, it was probably the Speeder sinkhole.
    - Laptop specifications -

    Operating System: Windows 10 Home (64-bit)
    RAM: 16GB
    CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
    Dedicated Video Graphics: nVidia RTX 2060

  100. #500
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    Quote Originally Posted by Linne_Zen View Post
    Actually, that is a really good idea. Currently, you can send the videos to support@zenstudios.com, I am checking it all the time, and trying to be as fast as possible in resolving the issues. The system you described could be rewarding also for us and for you, so that definitely makes sense! I will forward this idea and we will look into the possibilities of making this happen.
    Thanks Linne. I am now looking at trying to send a fairly large file to Zen staff through my email account. Unfortunately, the file size limit is 50MB, and the size of the video clip is 583MB.

    Does Zen have anything like a Google Drive account or Dropbox account that I could place the file into? I suspect that this is going to be a problem for most people, so Zen Studios would definitely benefit from having such an account.
    Last edited by OU7CAS7; 05-28-2020 at 03:44 AM.
    - Laptop specifications -

    Operating System: Windows 10 Home (64-bit)
    RAM: 16GB
    CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.3GHz
    Dedicated Video Graphics: nVidia RTX 2060

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