
Originally Posted by
OU7CAS7
Thanks Linne.
I would like to make another suggestion, and also ask a question.
Recording games is much easier to do these days, thanks to applications like nVidia's Game Overlay (Alt + Z), or Microsoft's Xbox Game Bar (Windows Key + G). Would it be possible to submit video clips of problems to Zen Studio staff, so that they have a better idea of exactly what the problems we are having, and potentially the cause of those problems? It is quite possible that some bugs are only reproducible based on a specific sequence of events, and if those events are recorded, Zen Studios staff can then get a much better idea of how these bugs happen. Please let us know if this is possible, the email address or webpage that we can submit video clips to, and the maximum file size allowed.
I have just recorded a session of myself playing Star Wars Pinball: Episode IV A New Hope, because I knew there was a good chance that a bug would present itself on that table. It didn't take very long until such a thing happened. In this case, the turnstile bumpers didn't reappear after completing the third mission (which I have seen happen before), and Zen Studio staff may be able to look at the video clip to work out why this happens.
Also, I would like to suggest a much better place for people to submit any bugs that they have with Zen Studio games. It may be something as simple as the form on Zen Studio's Contact Us page, or something more advanced like a bug tracking site appended to the Zen Studios website. At least, it would be something that would allow details of the bug to be filled in, such as the name of the game (and table in the case of Pinball FX2 and FX3), a description of what went wrong, and what was expected to happen. Optionally, an upload button to upload a screenshot or video clip.
The best setup would be a more complex case management system, which assigns each case a particular number. It would send an email to the person who reported the case, letting them know that their bug / problem has been received, and will be reviewed as soon as possible. When Zen staff actually look at the case, they can then comment on it, letting the reporter know whether or not they were able to reproduce the problem, and if so, when the code will be fixed. This can be sent as an additional email to the first automatic email sent to the reporter. Each case may also be assigned a status to let the reporter know about the progress of each case sent (In waiting: case received by the system, but not looked at yet; Confirmed: case has been looked at and confirmed by staff / developers, but not yet being worked on; In progress: a developer is working to fix the code, etc.) Other people who have registered can also look for and view each case, and vote the cases up if they have encountered the same problem(s), thus giving more credibility to each case, and more likely that they will be looked at and fixed.
If you want to be extra nice, you could implement a rewards system for anyone consistently reporting bugs. It could include awards such as giving the reporters free games, or free game addons. In the case of Pinball FX3, a background like the Beta Tester background (call it "Bug Reporter" or something similar), or redemption codes for pinball tables they may not have already.