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Thread: Matchup progress is lost. I am literally screaming the F word

  1. #1
    Junior Member rollerrocker's Avatar
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    Default Matchup progress is lost. I am literally screaming the F word

    Please can somebody assist? I cannot stop crying... I have been playing all week for nothing.

    Help me, I do not know what has happened. My ps4 matchup progress has been lost.

    I cannot believe the horror, I am so upset to get all the way up to Gold II (many weeks of non stop playing) and I was in 1st place with 42,000 points and now I am not. I am back to Bronze III.

    I made a change to my ps4 account profile picture and name but that should not effect my Zen progress.

    In the Zen pinball fx3 game, a privacy setting, something about resetting Zen account progress, WHY is that ? That option should not be.

    I do not remember deleting or reseting my Zen progress.

    Who can recover my matchup position on the ps4 ?

  2. #2
    Community Representative hajdu's Avatar
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    Hey,
    we are on this issue with our coders! I'll soon contact you via email if we found the cause and the solution of this problem.

  3. #3
    Junior Member rollerrocker's Avatar
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    Thank you, I hope it can be resolved ,I do not want to start over.
    Trophies & Table Mastery completion, they are showing as normal.
    Stats page says my highest matchup result - bromze III (should say Gold I this week)
    And all scores have vanished.

  4. #4
    Community Representative hajdu's Avatar
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    Hey,
    I believe we sorted this out!

  5. #5
    Junior Member rollerrocker's Avatar
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    Quote Originally Posted by hajdu View Post
    Hey,
    I believe we sorted this out!
    Champion effort... Thank you.

  6. #6
    KickBeaten Down
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    Default

    Now you can scream the F word in happiness.

  7. #7

    Default

    Quote Originally Posted by Solitude View Post
    Now you can scream the F word in happiness.
    I wouldnt scream it too soon. When hajdu proclaims it fixed or being worked on it might be another two months or more before you see anything.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  8. #8
    Community Representative hajdu's Avatar
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    Quote Originally Posted by cantankerous-- View Post
    I wouldnt scream it too soon. When hajdu proclaims it fixed or being worked on it might be another two months or more before you see anything.
    Hey,
    I can assure you we gave this player the well earned progress back!

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