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Thread: Black screen - app won’t load

  1. #1
    Junior Member
    Join Date
    May 2018
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    2

    Default Black screen - app won’t load

    I have an iPhone 7. The pinball app used to work, then I tried to purchase a table a few months ago but got disconnect from internet while doing this. When I tried to go back in the app, it no longer works. When I click on the app it just gives me a black screen. Nothing else. I’ve tried deleting the app and redownloading it. I would like to play this game again. Any ideas of how to fix this?

  2. #2
    Community Representative Chili's Avatar
    Join Date
    Mar 2018
    Posts
    160

    Default

    Hi Lleez! Thanks for the question! Are you sure you have enough space (GB) on your phone?

  3. #3
    Junior Member
    Join Date
    May 2018
    Posts
    2

    Default

    Yes. I only have 14.7GB of 128GB used.

  4. #4
    Community Representative Chili's Avatar
    Join Date
    Mar 2018
    Posts
    160

    Default

    Hey Lleez! Thanks for the info! When you tap the Zen Pinball icon and it starts to load, do you see the Zen Studios Logo after a couple of seconds? Do you use Wifi or Mobile connection? Also, can you please tell us which iOS software do you have on your iPhone?

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