I tried yet another idea, with same failure result. I did account recovery on a different xbox and then used download history. I am out of ideas, does anyone at Zen have an idea. I have 28 games now and want the last 4. The four that should import from Pinball fx, I dont think I should have to pay again.
Pinball FX Import Detection Failed
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As an aside to others, if you haven't contacted Microsoft, please do so. Technical issues that get escalated typically get resolved more quickly when there are more cases. Isolated issues tend to sit on the back burners, and while not unique, this doesn't sound like a common issue.Comment
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I tried yet another idea, with same failure result. I did account recovery on a different xbox and then used download history. I am out of ideas, does anyone at Zen have an idea. I have 28 games now and want the last 4. The four that should import from Pinball fx, I dont think I should have to pay again.
I agree! Don't repurchase them. A couple of people that have called me directly, said they spoke with Microsoft on the phone and that they were able to refund their points (which they could use to purchase the tables that won't import, or use for anything else they like). Keep calling them, and I'll keep bugging them as well so we can get it fixed! The issue is on their side, so unfortunately we can't fix it from our end, but we can make sure they know we are all still in need of a resolution.Comment
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I havent purchased Pinball Fx2 based on what I have read and experienced with Pinball Fx. I am a member of True Achievements and there are statements there that indicate the DLC was pulled from PFx because they fail on both versions of the game, I dont know who to believe. I dont wish to buy and own games that cannot be completed. Thats what my complaint is, I want the DLC for the first game before I buy into another. True Achievements has a story about a future PFx3 and importing from PFx2, sounds like a gamble.Comment
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I havent purchased Pinball Fx2 based on what I have read and experienced with Pinball Fx. I am a member of True Achievements and there are statements there that indicate the DLC was pulled from PFx because they fail on both versions of the game, I dont know who to believe. I dont wish to buy and own games that cannot be completed. Thats what my complaint is, I want the DLC for the first game before I buy into another. True Achievements has a story about a future PFx3 and importing from PFx2, sounds like a gamble.Comment
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Well after a long discussion with Microsoft support, They seem to agree that the Buccaneer game missing from PFX could be the problem with import detection. However they say that the fix can only be made by Zen. So I guess the million dollar question would be, who decides what games and DLC are on or removed from the marketplace. It really seems that both companies would profit from replacing all the available DLC.
Pinball Fx = 49.61 MB
58.48 MB Thats a lot of difference, I still say thats why import detection fails.Comment
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I too have tried to recently import my original tables but no luck. I've been reading through several posts where people are having this issue and I've been talking to Xbox support. One thing I've noticed that people haven't even asked is when they purchased the game and/or tables and if they're trying it on the console they originally purchased it on or have the console licenses on that console. I bought the original game about the time it came out. One problem that the guy helping me is having, is that he can only go back a year to verify if I've even purchased the game. I'm wondering if that could be a problem.Last edited by cwhagen290; 08-20-2012, 01:18 AM.Comment
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I too have tried to recently import my original tables but no luck. I've been reading through several posts where people are having this issue and I've been talking to Xbox support. One thing I've noticed that people haven't even asked is when they purchased the game and/or tables and if they're trying it on the console they originally purchased it on or have the console licenses on that console. I bought the original game about the time it came out. One problem that the guy helping me is having, is that he can only go back a year to verify if I've even purchased the game. I'm wondering if that could be a problem.Comment
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I doubt he was bluffing, he sat on the phone with me for 40 minutes and even called me back for another 20 minutes trying to fix it. He didn't say it was deleted, he (as in personally) only had access to the one year of purchase history.Comment
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I really had a bad day today, but when I finally settled down to my Xbox and Loaded Pinball Fx2, instead of the normal startup. Eureka, I had a message that I could import from Pinball Fx, It worked like a charm, so happy, thanks all who helped.Comment
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Great news! Thanks for letting me know!Comment
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Success!
Ironically, earlier today I got another "reply" from the Microsoft escalation rep indicating that there is no ETA for when the import detection problem will be resolved.
However, I came here and saw that it was working for other people, so I gave it a try. Although the detection error still popped up, it then allowed me to download the classic pack again, and it actually worked. Played two quick games with no problems, and got a couple of achievements.
So I'm glad other people posted here about the import working, because otherwise I probably wouldn't have checked again for a while!Comment
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Ironically, earlier today I got another "reply" from the Microsoft escalation rep indicating that there is no ETA for when the import detection problem will be resolved.
However, I came here and saw that it was working for other people, so I gave it a try. Although the detection error still popped up, it then allowed me to download the classic pack again, and it actually worked. Played two quick games with no problems, and got a couple of achievements.
So I'm glad other people posted here about the import working, because otherwise I probably wouldn't have checked again for a while!
If anyone else continues to have issues importing, please let me know!!Comment
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