Technical Issues? Post Here

[MBeeching]

Happy New Year all. Very pleased with the Android version of Pinball FX, it runs great on the Moto G4 and has taken up a lot of my time over the festive period. I've encountered a couple of table bugs during play:

Device: Moto G4 / Android 6.0.1

Table: Might of the First Order
The tick icon which appears on the left side of the screen regularly gets stuck until the end of the game, pressing or holding it does not clear it from view. This may be caused by event stacking, i.e. triggering an event, but not acknowledging it immediately due to the current ball position.

As a side note, I really struggle with the secondary flippers on this table. Their colour is too similar to the primary flippers which seems to draw my eyes toward the wrong play field (I have the same problem playing this table on PC/Steam). If they were a dark red or other complimentary colour it would make this table more enjoyable to play.

Table: Fear Itself
Occasionally the ball cannot be launched with the plunger, although the hammer appears to strike the ball it does not move.
This may be an animation glitch which occurs when the plunger is used before the new ball is ready.

[ecbremner]

I know this is probably a tall order but..

Zen Pinball is SO close to being fully playable in android mode on the Asus Chromebook flip. I know this isnt a huge priority as the tech is still being fiddled with on the Chromebook end. The only real fix needed is to allow for full screen. When i use the full screen button the game crashes and refuses to go to full screen. I know SOME android apps do work in full screen with full functionality on the Chromebook Flip so if this is a simple enough fix it would make me a very happy customer (have bought every single Zen Pinball table on android)

Thanks

[BarbieBobomb]

Happy New Year all. Very pleased with the Android version of Pinball FX, it runs great on the Moto G4 and has taken up a lot of my time over the festive period. I've encountered a couple of table bugs during play:

Device: Moto G4 / Android 6.0.1

Table: Might of the First Order
The tick icon which appears on the left side of the screen regularly gets stuck until the end of the game, pressing or holding it does not clear it from view. This may be caused by event stacking, i.e. triggering an event, but not acknowledging it immediately due to the current ball position.

As a side note, I really struggle with the secondary flippers on this table. Their colour is too similar to the primary flippers which seems to draw my eyes toward the wrong play field (I have the same problem playing this table on PC/Steam). If they were a dark red or other complimentary colour it would make this table more enjoyable to play.

Table: Fear Itself
Occasionally the ball cannot be launched with the plunger, although the hammer appears to strike the ball it does not move.
This may be an animation glitch which occurs when the plunger is used before the new ball is ready.

Thanks for the report! The Fear itself issue is being looked at but as for the First Order table, here is how the check mark works:

It first appears when you manage to land the ball in the upper loop hole - the same where the fire comes from at Skillshot.

Holding this button during a loop shot or bumper play will activate the Tractor Beam magnet, helping you access the Star Destroyer directly from the loop. Tapping it at the right moment it can also be useful to give the ball a slight momentum to climb the spiral ramp.

Performing any of the two actions above will reduce the number of your Tractor Beam Catches remaining (displayed on the dotmatrix). When this number reaches zero the button will disappear.

[BarbieBobomb]

I know this is probably a tall order but..

Zen Pinball is SO close to being fully playable in android mode on the Asus Chromebook flip. I know this isnt a huge priority as the tech is still being fiddled with on the Chromebook end. The only real fix needed is to allow for full screen. When i use the full screen button the game crashes and refuses to go to full screen. I know SOME android apps do work in full screen with full functionality on the Chromebook Flip so if this is a simple enough fix it would make me a very happy customer (have bought every single Zen Pinball table on android)

Thanks

I've passed your request along to the team

[MBeeching]

Thanks for the report! The Fear itself issue is being looked at but as for the First Order table, here is how the check mark works:

It first appears when you manage to land the ball in the upper loop hole - the same where the fire comes from at Skillshot.

Holding this button during a loop shot or bumper play will activate the Tractor Beam magnet, helping you access the Star Destroyer directly from the loop. Tapping it at the right moment it can also be useful to give the ball a slight momentum to climb the spiral ramp.

Performing any of the two actions above will reduce the number of your Tractor Beam Catches remaining (displayed on the dotmatrix). When this number reaches zero the button will disappear.

Thank you Barbie, sounds like there's far more to this table than meets the eye!
The in-game table guide makes more sense now. I think I was slightly thrown by the reference to the launch button which I had associated with the plunger rather than the check mark button.

If there's an industry award for customer service you thoroughly deserve it! (Sadly the best I can offer is a glowing review on the Play store). The development team have performed miracles getting these tables down to around 30mb each, very efficient!

[BarbieBobomb]

Thank you Barbie, sounds like there's far more to this table than meets the eye!
The in-game table guide makes more sense now. I think I was slightly thrown by the reference to the launch button which I had associated with the plunger rather than the check mark button.

If there's an industry award for customer service you thoroughly deserve it! (Sadly the best I can offer is a glowing review on the Play store). The development team have performed miracles getting these tables down to around 30mb each, very efficient!

You're so welcome! Thanks for the kind words and the play store review!

These were made for the console versions of the game so the controls will be a bit different, but we have some really awesome tables guides written by forum member ShoryukenToTheChin on our blog if you're interested: https://blog.zenstudios.com/?page_id=637

[DarkWolf]

Hello,

i have problems with downloading the tables on my Tablet (Samsung Galaxy Tab S2). I own all tables, but downloading is really hard here. It start downloading 1 or 2 tables, then download stops and nothing happens. I have to cose the app, open and start download again. Sometimes 2 or 3 times till download continues. So i took hours and many, many app restarts to download all tables.
On my Galaxy S5 its no problem, i get all tables one by one.
The problem was first on this Tablet with Android 6, now i installed Android 7 and have to install the app again, including all tables. The problem is still the same.
I tried to copy the table files fom Android/com.zenstudios.ZenPinball/files from my S5 to the Tab S2, but it dont work, i have to download all tables, which is nearly impossible.
I hope there will be a fix or an information, how to get the downloaded tables on the tablet working.

Regards,
Andreas

[McLovin]

Hey Andreas,

does this happen when you tap on the restore tables icon as well, or only when you try to download individual tables? Would you mind sending a message from inside the app, with the contact us button (the one with the speech bubbles in the top right corner), it's prepopulated with some technical info which can tell us a lot about adressing the issue. Thanks!

[MBeeching]

Table: Fear Itself
Occasionally the ball cannot be launched with the plunger, although the hammer appears to strike the ball it does not move.
This may be an animation glitch which occurs when the plunger is used before the new ball is ready.

I finally got a reproduction on this bug.

When the ball is rising during the Odin lock sequence, the game prompts you to use the plunger (slide finger).
If you do it before the animation sequence finishes the ball gets stuck and you cannot launch it with the hammer.

[hane12345]

Hi, I am experiencing a crash on startup with
Galaxy Tab 3 Android 4.2.2, unrooted vanilla rom.
With both:
Alien vs Pinball 1.1.4
Marvel Pinball 1.7

The Star Wars Pinball 4.0.4 works fine, though.

I have tried reinstalling, clearing cache, rebooting, offline play, installing eithout sd card inserted. I have "reported" many times in the crash dialog with sending system logs, but that is like screaming in space, no answer.

What else should i try?

The issue has been fixed with Alien vs. Pinball 1.1.5.
Marvel Pinball on the other hand, has not received any updates and is still at version 1.7.
I enjoyed Marvel Pinball a lot since it wasn't pay to win, or watch ads to win, but you could just pay and play.
I've got many tables, but not too much time to play nowadays.
I do not get answers for simple questions, just "we'll get back at you" which never happens.
I guess I will email Bobby from Zen again.

[viper91xx]

Hi im having the same issue with the archer, american dad, family guy, and portal apps.

When i load up the apps i get a popup of "checking game license", This popup will stay up seemingly indefinitely.

Any help would be greatly appreciated, i really enjoyed them before switching phones.

[Refuel]

Just upgraded to a pixel 2 XL and when i pinball it up with my three pinball apps mentioned above and I play horizontally the right side of the screen is cut off regardless of which way i hold it horizontally (90 right or 90 left from the north position). There is a black bar which cuts off the right side menu buttons. This black bar is typically reserved for the back,google assistant, and menu buttons on the bottom of the phone. Other games will remove this black bar to display the entire game on all of the visible screen. On other games I can still swipe to bring up a faded overlay of the back button but on zen products the black bar is there the whole time obscuring the right side of the screen. Please help!

[hajdu]

Hey there,
we are aware of this and the Android developers are working on the optimization but this resolution needs more work to put in than they first thought.
So sorry about that!
Wishing you the best!

[melan]

I'm new to Zen Pinball and loving it so far. I have a shield v6.3. My only complaint is that I can't sign into the leaderboards. Looks like sign in is via Google Games Services. Sign in is attempted but never completes with no error message given. Maybe because my Google account has 2-FA?

[STEVE]

Can you tell me if it's possible to try out a new table before purchasing? Thanks.

[Ratgog420]

I'm new to Zen Pinball and loving it so far. I have a shield v6.3. My only complaint is that I can't sign into the leaderboards. Looks like sign in is via Google Games Services. Sign in is attempted but never completes with no error message given. Maybe because my Google account has 2-FA?

I have the same problem did you figure it out???

[Ratgog420]

I'm new to Zen Pinball and loving it so far. I have a shield v6.3. My only complaint is that I can't sign into the leader boards. Looks like sign in is via Google Games Services. Sign in is attempted but never completes with no error message given.

I want to keep buying more tables! But without achievements and leader boards seems dumb.

All my other games connect with Google game services and keep track of my progress and achievements and help would be appreciated!!!

Also can my Steam table purchases be moved to my android nvidia shield tv?

[Ratgog420]

I'm new to Zen Pinball and loving it so far. I have a shield v6.3. My only complaint is that I can't sign into the leader boards. Looks like sign in is via Google Games Services. Sign in is attempted but never completes with no error message given.

I want to keep buying more tables! But without achievements and leader boards seems dumb.

All my other games connect with Google game services and keep track of my progress and achievements and help would be appreciated!!!

Also can my Steam table purchases be moved to my android nvidia shield tv?

[Chili]

Hey Ratgog420! Thanks your reporting this issue! First of all, regarding Steam - Android: unfortunately cross-platform transfer is something we are not allowed to offer since different stores are operated by different service providers.
Regarding leader boards: I reported the issue to our developers, they will investigate the problem. Thanks for your patience!

[OSPerry]

I have an LG v30 android running Oreo. My version seems to crop the playfield a bit, as well as when you are in the interface a lot of the interface buttons are cropped off and some are nearly totally out of frame.

[OSPerry]

I have an LG v30 android running Oreo. My version seems to crop the playfield a bit, as well as when you are in the interface a lot of the interface buttons are cropped off and some are nearly totally out of frame.

I figured it out on my own. It is an option under the settings on LG V30 phone.

https://www.gottabemobile.com/how-to...on-the-lg-v30/

I set it to 16:9 and that fixed it. There is now a black bar at the top and bottom, but now I see the entire screen.

[paulcola]

Program shuts down as soon as I try to start Gorgar in the Williams Challenge

Can replicate every time.
Samsung Galaxy Tab A
Android 7.1.1
No customizations or hacks;

I've sent feedback every time so hopefully you have the log files. I'm in the middle of the challenge event but can't play until it works.

Thanks!

[Chili]

Hey paulcola! Can you please describe your issue a little bit more? Actually I'm not familiar with Gorgar, in Williams Challenge. Are you sure you wanted to contact with us regarding this issue?

[Jdog]

Hello, I bought some tables (A-force pack and Back to the Future) on my phone, but they wont download on my other Android device! I have a SHIELD I use because it has a controller, when I try to purchase again on my shield rather than phone it says I already have the items purchased, what gives!?

[EfACTOR]

Hi
Has anyone else experienced stutter on all FX3 tables with a Vega 56 card?? FX2 is OK Latest drivers, low or high settings no diff. Win10 /64 Pro,32GB ram, I7. This really is terrible.

[prometheano]

I originally started playing both Zen and Williams on my phone. I installed it on my tablet and logged in with the same Google Play account but in Williams, my level, table stats, parts, etc., did not sync to the tablet. I did not have this problem in the Zen Pinball app. My tables synced to both without a problem. The phone details are below. I'm attaching a photo of what the tablet shows as the User ID, which does not match. Thanks for your help!

AppVersionName:1.2.4
AppVersionCode:16
GameTitle:Williams Pinball
GameVersion:80
DeviceType:Google Pixel 2 XL
OSVersion:9
DeviceID:11912820155320071170
UserID:17810075243121853092
AppID:3993
Store:Google Store

Tablet photo with user & device ID:

IMG_20190822_200754.jpg

[bonqu]

I am on a Pixel 3 running Android 10, Oct 2019 update.

I have noticed that the Table Guides are no longer showing the graphics when viewed. The text description is still there but not the table graphics with the arrows pointing to where the ball needs to go.

I have tried uninstalling and reinstalling Zen Pinball and all the tables but same result.