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Thread: Game crashes after black screen on latest 1.35 version

  1. #1
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    Unhappy Game crashes after black screen on latest 1.35 version

    I've encountered an issue after the latest 1.35 version update on OS X 10.7.5.(Which is said to be compatible on the store page for the app.)
    After opening the game, it starts loading but crashes with an option to reopen or close. Reopening the game does the same thing. I've completely wiped and reinstalled OS X in hopes of it being some sort of software instability or updating error, but upon redownloading the game I'm greeted by the same error.
    Please help, I've just bought some tables in 1.34.1 and I'd like to play them...(1.34.1 worked flawlessly..)

  2. #2
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    Default

    In my case last working version was 1.31. Since then my scores are no longer showed in the scorelist. Makes the game useless.
    I bought about 40 tables but I stopped buying new ones. Zen studios does not answer to my mails. I tried to remove the game and to install it again , but still not working. Tried to copy the last working version 1.31 to my computer but still not working. I tried the game on 6 OS X systems 10.09 , 10.10 , 10.11 , 10.12 , 10.13 and 10.14. but no result , only 1.31 works properly op my old 10.9.

  3. #3
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    Angry Quit on boot

    Same problem. Quits on boot.

    OSX 10.8.5

  4. #4
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    Why does Zen studios not answer to our problemes and mails ?
    They will loose customers and trust !
    We need an update that really solves our problems.
    Urgently!

  5. #5
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    Quote Originally Posted by Mowat View Post
    Why does Zen studios not answer to our problemes and mails ?
    They will loose customers and trust !
    We need an update that really solves our problems.
    Urgently!
    I hope the people who paid for it aren't getting ripped off...

  6. #6
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    Indeed Synthguy,
    I have paid good money for that game and I am afraid that I am ripped off.
    Perhaps the App.store also needs to know that Zen is possibly cheating us.
    Last edited by Mowat; 02-18-2019 at 09:54 AM.

  7. #7
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    Surprise,

    today I have installed the new update 1.36 and Zen works as before.
    I wonder what the problem was but it took several months to solve it.

  8. #8
    Senior Member Cloda's Avatar
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    Quote Originally Posted by Mowat View Post
    Surprise,

    today I have installed the new update 1.36 and Zen works as before.
    I wonder what the problem was but it took several months to solve it.
    How is the performance? Mine is poor after the latest update.
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    Cloda's somewhat vain and sort of self-indulgent thread

  9. #9
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    Hi Cloda ,

    performance is normal , but now I have another problem.
    I have about 40 Zen 2 tables but the openingscreen only shows the first 9 games "My Collection" has 9 very big icons instead of about 70 small icons bought or a to buy items.
    I can not reach the about 30 other tables or buy new ones.

    Does somebody know a solution to reach all my tables ? I allready tried to restore , but it did not solve the problem.

    Help !!!

    By the way , i see that your are south-african.
    My daughter studied in Durban at the Mowat girls high school for 9 months and stayed also 3 months in Cape town. ( From Belgium)
    She really loves your country.
    Last edited by Mowat; 03-22-2019 at 04:02 PM.

  10. #10
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    Default So what's up???

    Quote Originally Posted by Cloda View Post
    How is the performance? Mine is poor after the latest update.
    Isn't this supposed to be the support group?

    I've used this program for years and purchased dozens of games. Everything was running fine until this upgrade. Now I get nothing but a white screen at startup.

    Anyone else have this problem? I'm on a well-maintained MacBook Pro with no other issues - OS 10.14.

  11. #11
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    Default Why no response?

    I guess Zen is choosing not to acknowledge or respond to the issues presented here. I resorted to reinstalling v1.35 from my system backup to regain access to the 35 tables I've previously purchased.

  12. #12
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    Default White screen issue fixed

    FYI: My white screen issue was fixed with upgrade to MacOS Mojave 10.14.4

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