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Thread: Petition to fix major and known bugs

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  1. #1
    Senior Member wims_Beta's Avatar
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    Default Petition to fix major and known bugs

    Hi Zen,

    I write to you because yesterday, for the first time in my life, I was forced to do this :

    rembt.jpg

    This is a refund request to Steam (refused because I had more than 2 hours of game on the DLC Williams Pinball Volume 3, I explain why later).

    So, how a fan can do this ? Believe me, it was a hard decision to take, I'm still sad to have to do it. Even though I didnt have to think twice, and have no regrets. I didnt find any best solution to try to affect you.

    You know how much I like Pinball FX3 and Zen Studios, I dont have to prove it anymore. For those who still dont know, I'm a fan since 2010, I animate my forum the LUP's Club with the greatest passion, I always wanted to bring the game up, I always did it with care, love, and conviction. The quality and aesthetics of our forum is well established, all the members are fans of ZS.

    But I made this refund request. Because for the first time in the history of Zen Studios, you too have released a DLC of 3 tables, knowing that all the games will be buggy.

    I'm talking about the rewind issue, which has been reported to you several times, and appeared since the release of Williams Pinball Volume 2. This bug affects all games in Williams tables, when using the last quarter of the rewind power at level 10 : the gamer backs to Windows, seeing several hours of his game crashed. It's for this reason obviously, that Steam can not refund me, because it takes more than 2 hours of game to up the rewind at level 10.

    Pinball FX3 is an awesome game, its quality is great. But it's just impossible for hardgamers who have the rewind level 10 to finish a game normally.

    The most important is not the loss of time that you intentionally put to the gamers and your fans. It's their huge disappointment, when they understand that you have decide to release the game, and no matter if knowned major bugs that crash the games are still present.

    What is going on ? Is there a finished product manager in your team ? This is a bug that I discovered in 5h34 on the DLC, and I could have discovered before if I had focused on it. Knowing that it already existed on volume 2, why not have it corrected, and above all, why did you release Volume 3 like that ?

    For the release of Volume 4, it is now imperative you focus to correct this bug and all the other major bugs that have been listed in the appropriate topic, and affect all the leaderboards since too many time. Several members of LUP's Club have already made the decision to not continue their purchases til this work is done. We will wait for you to send us the fix patch notes before buying the next tables.

    Please dont disappoint your fans, who have been following you for almost 10 years, who have always helped you by listing many bugs. You and us are married.

    I let my friends continue and complete this thread if they want to.

  2. #2

    Default

    Make sure you cross post this or at least a link to this on their facebook and twitter accounts. I will do my part and chime in as well. There are several here from the same community on ps4 that I'm certain will do the same.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  3. #3
    Junior Member
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    Default

    zen doesn't seem to care about bugs
    Zen doesn't seem to care about cheaters
    well, one day or another, players will do not seem to care about Zen and theirs products.

  4. #4

    Default

    Quote Originally Posted by tritium03 View Post
    zen doesn't seem to care about bugs
    Zen doesn't seem to care about cheaters
    well, one day or another, players will do not seem to care about Zen and theirs products.
    All we have to do is have a coordinated effort and continue posting and hope others from the different communities see this as important as the stupid censorship bs that had everyones panties in a twist.
    Accomplishments in real life

    1. Rolled a star wars machine................ie played over 99 levels and rolled it back to level 1.
    2. Rolled Nintendo punch out, several times, same quarter.
    3. Played an entire game of dragons lair and completed it and won while blindfolded.

  5. #5
    Junior Member
    Join Date
    Apr 2018
    Location
    France
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    Default

    Brand image... Recent researches proved that now the Brand Image is one of the first factors that customers focus before buying...

    Some of us are old guys/girls, so you (Zen Studios) may not be able to play with us a game we already know, because we played it yet with some Studios in past...

    You are trapped, fix bugs and escape, EZ !
    The pinball, you opened it, we came !

    https://forum.zenstudios.com/image.php?type=sigpic&userid=1180613&dateline=1523  966486

  6. #6

    Default

    Hi Zen,
    It's the same for me, I played PFX since 2011, I bought all the table under PS2, under PS3, XBOX and now Steam support.
    It cost me a lot of money and it's not a problem, I'm a fan of Pinball (real and virtual).
    I don't buy this last Williams & Bally pack Vol.3, because there's no sense to buy DLC with bugs.
    Your team know the bugs before to sell new pack, and nothing have been done.

    The day you try to fix those mistakes, I'll be back.

    Sorry for my english and I still a fan of Pfx.

    Waiting for what will happen now.

  7. #7
    Senior Member
    Join Date
    Feb 2013
    Posts
    112

    Default Well said.

    Quote Originally Posted by wims_Beta View Post
    Hi Zen,

    I write to you because yesterday, for the first time in my life, I was forced to do this :

    This is a refund request to Steam (refused because I had more than 2 hours of game on the DLC Williams Pinball Volume 3, I explain why later).

    So, how a fan can do this ? Believe me, it was a hard decision to take, I'm still sad to have to do it. Even though I didnt have to think twice, and have no regrets. I didnt find any best solution to try to affect you.

    You know how much I like Pinball FX3 and Zen Studios, I dont have to prove it anymore. For those who still dont know, I'm a fan since 2010, I animate my forum the LUP's Club with the greatest passion, I always wanted to bring the game up, I always did it with care, love, and conviction. The quality and aesthetics of our forum is well established, all the members are fans of ZS.

    But I made this refund request. Because for the first time in the history of Zen Studios, you too have released a DLC of 3 tables, knowing that all the games will be buggy.

    I'm talking about the rewind issue, which has been reported to you several times, and appeared since the release of Williams Pinball Volume 2. This bug affects all games in Williams tables, when using the last quarter of the rewind power at level 10 : the gamer backs to Windows, seeing several hours of his game crashed. It's for this reason obviously, that Steam can not refund me, because it takes more than 2 hours of game to up the rewind at level 10.

    Pinball FX3 is an awesome game, its quality is great. But it's just impossible for hardgamers who have the rewind level 10 to finish a game normally.

    The most important is not the loss of time that you intentionally put to the gamers and your fans. It's their huge disappointment, when they understand that you have decide to release the game, and no matter if knowned major bugs that crash the games are still present.

    What is going on ? Is there a finished product manager in your team ? This is a bug that I discovered in 5h34 on the DLC, and I could have discovered before if I had focused on it. Knowing that it already existed on volume 2, why not have it corrected, and above all, why did you release Volume 3 like that ?

    For the release of Volume 4, it is now imperative you focus to correct this bug and all the other major bugs that have been listed in the appropriate topic, and affect all the leaderboards since too many time. Several members of LUP's Club have already made the decision to not continue their purchases til this work is done. We will wait for you to send us the fix patch notes before buying the next tables.

    Please dont disappoint your fans, who have been following you for almost 10 years, who have always helped you by listing many bugs. You and us are married.

    I let my friends continue and complete this thread if they want to.

    Great post.

    I feel the same way as you, wims_Beta. I too have been a fan of Zen’s pinball games for some time, going back to the ZP2 days. I have about 800 hours on FX3, a few #1 scores and absolutely love the game and competing with you and other “hardgamers”. I would like to add my support to your petition and make a plea with Zen to prioritise fixing some of the big issues with FX3.

    Like wims_Beta, I’ve fallen victim to the “Rewind bug” - in every single game I’ve attempted on Fish Tales. After hearing that this bug affects all Williams tables, it was an easy decision to refrain from purchasing any of them, like your fellow LUP’s Club members. I like using Rewind, and to have it throw an error every game without fail makes for a tiring experience. Sure, I could use a different power, or play “classic” mode, but I chose to focus on “normal” mode first and Rewind is my power of choice. I’m looking forward to playing “classic” mode, but for now I enjoy playing through all of the tables I own on “normal”.

    For the record, here are some examples of the bug in action:

    https://twitter.com/gaz5021_/status/1093866438312439808
    https://twitter.com/gaz5021_/status/...595271168?s=21


    As for other issues, the following come to mind:

    The Paranormal table has a bug where the ball can get stuck in the lock mechanism / launcher, and the table cannot be tilted, so the player is forced to restart their game. I managed to alter my strategy and finish a game with a decent score, but this has been an issue since ZP2. I remember discussing it with our old mate Barbie. As far as I’m aware, this bug has never been addressed.

    I heard that the Aliens Vs Predator table has a bug that allows the ball to get stuck inside a bumper, giving the player forever-increasing points. My “superscore” has always been in the even thousands, and all of a sudden I had dropped down to xx992, which seemed strange. A quick look at the leaderboards of the AVP table told me all I needed to know.

    The “cheaters” who seem to be posting bogus scores that are always in the even millions. This has been well-documented here: https://forum.zenstudios.com/showthr...rdenwolfe-and-!!!!!!

    There has been a bug on the Doom table for a long time now that stops the player from being able to complete the Recharge mission, as the spinner and bumper counters get stuck and stop increasing.

    I was told that all progress on the Epic Quest table now gets reset after every game. Assuming this is true, and not intended behaviour, I will continue to hold off updating my software in the small hope that this will be fixed in a future update.

    Again, I love Zen Pinball. FX3 would probably be my favourite game of all-time if it weren’t for these issues, and I can guarantee I would have gone ahead and purchased all of the DLC. It’s only my passion for this game and the hope to see these issues resolved that has prompted me to make such a whiny post.

  8. #8
    Senior Member Tech101's Avatar
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    Jan 2012
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    Michigan
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    Default

    In the mean time the last patch reset Switch users Epic Quest levels to one. It takes a long time to build that up.

    I've always said when Zen sends a patch to fix something other things break. It happens nearly every time. Not to mention I couldn't even find the latest table pack on the eshop and no one was around to help me find them. It's like all of Zen has gone underground and disappeared. When you launch something and things go wrong as a company you need to have people available to help with those issues. You don't even seem to be bother about that these days......
    Proud member of the Hyna Gang! Keeping pinball alive on the Wii U!

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