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Thread: Game consistently crashing at specific points

  1. #1
    Junior Member
    Join Date
    May 2019
    Posts
    2

    Exclamation Game consistently crashing at specific points

    I purchased the Epic version.
    I am about 30 minutes in and have just aligned the mirrors in the first level.
    When going through the forest, when the dragon appears overhead and the portal forms, my screen goes blank and I have to reboot my PC. The happens every time I reach this point.

    MY PC Stats:
    Processors Information
    -------------------------------------------------------------------------

    Socket 1 ID = 0
    Number of cores 4 (max 4)
    Number of threads 4 (max 4)
    Name AMD Phenom II X4 965
    Codename Deneb
    Specification AMD Phenom(tm) II X4 965 Processor
    Package Socket AM3 (938)



    Chipset
    -------------------------------------------------------------------------

    Northbridge AMD RD9x0 rev. 02
    Southbridge AMD SB910/950 rev. 40
    Graphic Interface PCI-Express
    PCI-E Link Width x16
    PCI-E Max Link Width x16
    Memory Type DDR3
    Memory Size 16 GBytes
    Channels Dual, (Unganged)
    Memory Frequency 669.5 MHz (3:10)
    CAS# latency (CL) 9.0
    RAS# to CAS# delay (tRCD) 9
    RAS# Precharge (tRP) 9
    Cycle Time (tRAS) 23
    Bank Cycle Time (tRC) 33
    Command Rate (CR) 1T
    Uncore Frequency 2009.2 MHz


    Memory SPD
    -------------------------------------------------------------------------

    DIMM # 1
    SMBus address 0x52
    Memory type DDR3
    Module format UDIMM
    Manufacturer (ID) Corsair (7F7F9E0000000000000000)
    Size 8192 MBytes
    Max bandwidth PC3-12800J (800 MHz)
    Part number CMZ16GX3M2A1600C10
    Number of banks 8
    Nominal Voltage 1.50 Volts
    EPP no
    XMP yes
    XMP revision 1.3
    AMP no
    JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
    JEDEC #1 6.0-7-7-17-24 @ 480 MHz
    JEDEC #2 7.0-7-7-19-27 @ 560 MHz
    JEDEC #3 9.0-9-9-25-35 @ 720 MHz
    JEDEC #4 10.0-10-10-27-39 @ 800 MHz
    XMP profile XMP-1600
    Specification PC3-12800J
    Voltage level 1.500 Volts
    Min Cycle time 1.250 ns (800 MHz)
    Max CL 10.0
    Min tRP 12.50 ns
    Min tRCD 12.50 ns
    Min tWR 15.00 ns
    Min tRAS 33.75 ns
    Min tRC 50.63 ns
    Min tRFC 260.00 ns
    Min tRTP 7.50 ns
    Min tRRD 7.50 ns
    Command Rate 2T
    XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
    XMP #1 6.0-7-7-17-25-2T @ 480 MHz (1.500 Volts)
    XMP #2 10.0-10-10-27-41-2T @ 800 MHz (1.500 Volts)

    DIMM # 2
    SMBus address 0x53
    Memory type DDR3
    Module format UDIMM
    Manufacturer (ID) Corsair (7F7F9E0000000000000000)
    Size 8192 MBytes
    Max bandwidth PC3-12800J (800 MHz)
    Part number CMZ16GX3M2A1600C10
    Number of banks 8
    Nominal Voltage 1.50 Volts
    EPP no
    XMP yes
    XMP revision 1.3
    AMP no
    JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
    JEDEC #1 6.0-7-7-17-24 @ 480 MHz
    JEDEC #2 7.0-7-7-19-27 @ 560 MHz
    JEDEC #3 9.0-9-9-25-35 @ 720 MHz
    JEDEC #4 10.0-10-10-27-39 @ 800 MHz
    XMP profile XMP-1600
    Specification PC3-12800J
    Voltage level 1.500 Volts
    Min Cycle time 1.250 ns (800 MHz)
    Max CL 10.0
    Min tRP 12.50 ns
    Min tRCD 12.50 ns
    Min tWR 15.00 ns
    Min tRAS 33.75 ns
    Min tRC 50.63 ns
    Min tRFC 260.00 ns
    Min tRTP 7.50 ns
    Min tRRD 7.50 ns
    Command Rate 2T
    XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
    XMP #1 6.0-7-7-17-25-2T @ 480 MHz (1.500 Volts)
    XMP #2 10.0-10-10-27-41-2T @ 800 MHz (1.500 Volts)

    Monitoring
    -------------------------------------------------------------------------

    Mainboard Model GA-990FX-GAMING (0x000003D5 - 0x22F9E2D4)

    LPCIO
    -------------------------------------------------------------------------

    LPCIO Vendor ITE
    LPCIO Model IT8620
    LPCIO Vendor ID 0x90
    LPCIO Chip ID 0x8620
    LPCIO Revision ID 0x4
    Config Mode I/O address 0x2E
    Config Mode LDN 0x4
    Config Mode registers
    00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
    00 00 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00
    10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    20 86 20 04 00 00 80 B3 10 00 00 80 60 80 00 00 00
    30 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60 02 28 02 30 00 00 00 00 00 00 00 00 00 00 00 00
    70 00 02 00 00 04 04 00 00 00 00 00 00 00 00 00 00
    Register space LPC, base address = 0x0228


    Storage
    -------------------------------------------------------------------------

    Drive 0
    Name WDC WD30EZRX-00DC0B0
    Capacity 2794.5 GB
    Type Fixed
    Bus Type SATA (11)
    Features SMART

    Drive 1
    Name CT250BX100SSD1
    Capacity 232.9 GB
    Type Fixed, SSD
    Bus Type SATA (11)
    Features SMART, TRIM
    Volume c:\, 232.9 GBytes (2.1 percent available)

    Graphics
    -------------------------------------------------------------------------

    Number of adapters 1

    Graphic APIs
    -------------------------------------------------------------------------

    API D3D
    API NVIDIA I/O
    API NVIDIA NVAPI

    Display Adapters
    -------------------------------------------------------------------------

    Display adapter 0
    ID 0x1080204
    Name NVIDIA GeForce GTX 970
    Board Manufacturer EVGA Corp.
    Revision A1
    Codename GM204
    Technology 28 nm
    Memory size 4 GB
    Memory type GDDR5
    Memory vendor Samsung
    PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
    Vendor ID 0x10DE (0x3842)
    Model ID 0x13C2 (0x2974)
    Revision ID 0xA1
    Performance Level 0
    Core clock 405.0 MHz
    Memory clock 324.0 MHz

    Win32_VideoController AdapterRAM = 0xFFF00000 (4293918720)
    Win32_VideoController DriverVersion = 26.21.14.3064
    Win32_VideoController DriverDate = 05/05/2019

    Software
    -------------------------------------------------------------------------

    Windows Version Microsoft Windows 8.1 (6.3) Enterprise Edition 64-bit (Build 9600)
    DirectX Version 11.0

  2. #2
    Junior Member
    Join Date
    May 2019
    Posts
    2

    Default

    I upgraded to Windows 10 in hopes it would help. It did not. I still cannot play the game.

  3. #3

    Default

    Quote Originally Posted by Smginstl View Post
    I upgraded to Windows 10 in hopes it would help. It did not. I still cannot play the game.
    Hi Smginstl,

    I'm really sorry to hear that you can't play with the game. There are a couple of things what you could try. Probably there is a big performance peek required from the system every-time that teleport gate opens and something can't handle it. Is your CPU overlocked by any-chance? Or is your power supply "powerful" enough to handle it and works properly? And I know that probably that was the first thing you checked, but please make sure that all your drivers are up to date. Also it could be helpful to check the temperatures right after the restart happens.

    Please let me know if anything helped!

    Thanks

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