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Thread: Star Wars Tables "purchase cannot be completed at this time"

  1. #1

    Default Star Wars Tables "purchase cannot be completed at this time"

    So has anyone managed to get them actually purchased and running on windows 8? Originally they were not on the release schedule for today. Im wondering if maybe the content is marked as unavailable. I had similar headaches trying to purchase the last pack. I got the pinball fx2 update installed today, but the purchase always fails with this horrible error. Can anyone confirm these are actually available for windows 8?

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    Quote Originally Posted by markmon View Post
    So has anyone managed to get them actually purchased and running on windows 8? Originally they were not on the release schedule for today. Im wondering if maybe the content is marked as unavailable. I had similar headaches trying to purchase the last pack. I got the pinball fx2 update installed today, but the purchase always fails with this horrible error. Can anyone confirm these are actually available for windows 8?
    I was able to buy them on my home PC a little while ago. No idea why it does this to random people at random times.

  3. #3
    Junior Member rassilon's Avatar
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    No luck here. It won't let me purchase the classic or Star Wars packs. Both give a CONTENT_NOT_LOCALIZED error, or simply fail. I've been trying since last night.

  4. #4

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    Quote Originally Posted by rassilon View Post
    No luck here. It won't let me purchase the classic or Star Wars packs. Both give a CONTENT_NOT_LOCALIZED error, or simply fail. I've been trying since last night.

    The CONTENT_NOT_LOCALIZED is just because the name of the table you selected when trying to purchase was no localized for the store. It's probably still the same error "cannot be completed at this time".

    Solitude: this issue is pretty wide spread. My friend and I both have cabinet build using pinball fx2 and both of us have this problem trying to buy tables. I also built a third pc as a test and created a new profile and it was unable to purchase with the same error. I have tried 3 credit cards, paypal, and all other Microsoft store purchases work. I tested this by buying some sort of $1.49 wallpaper pack.

    Blocking purchases seems like the most horrible of problems you can have. Are you guys working with Microsoft on this? I hope you're not assuming its just some sort of fluke that only hits a small number of people and will go away on its own. Even on the table packs that I have managed to purchase, I get this error repeatedly, sometimes for hours, before the purchase will finally go through. Many of your users won't retry so aggressively and will just give up assuming it's hopeless. Frankly, if I didnt build a whole pinball cabinet around this platform, I would probably do the same.

    The problem seems to exist regardless of buying the content from within pinball fx2 or from within the "game" app via explore and view more content.
    Last edited by markmon; 02-27-2013 at 06:14 PM.

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    This is ridiculous. Took me 5 days to buy the Zen Classic pack, now the Star Wars pack -same thing. Can't buy them in game or from the Windows 8 store. Updated PBFX2 yesterday but still can't buy them. Zen - you guys definitely have a problem with 'packs' and Windows 8. Single table purchases are never a problem, but these $9.99 packs are just not working.

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    Junior Member rassilon's Avatar
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    Quote Originally Posted by Landozelig View Post
    This is ridiculous. Took me 5 days to buy the Zen Classic pack, now the Star Wars pack -same thing. Can't buy them in game or from the Windows 8 store. Updated PBFX2 yesterday but still can't buy them. Zen - you guys definitely have a problem with 'packs' and Windows 8. Single table purchases are never a problem, but these $9.99 packs are just not working.
    The packs are an attempt to get more money, when you consider an individual table is $1.99, yet the packs are $10 for 3 or 4 games. But regardless, this appears to be a problem on two fronts. Microsoft's store isn't allowing purchases, and Zen's servers can't handle the demand. I can't download the Star Wars tables on my iPad and Galaxy 3 either. In both cases, it fails around 50%.

  7. #7

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    Quote Originally Posted by rassilon View Post
    The packs are an attempt to get more money, when you consider an individual table is $1.99, yet the packs are $10 for 3 or 4 games. But regardless, this appears to be a problem on two fronts. Microsoft's store isn't allowing purchases, and Zen's servers can't handle the demand. I can't download the Star Wars tables on my iPad and Galaxy 3 either. In both cases, it fails around 50%.
    I have no issue with the price. These tables are worth more. I dont care if they charge $25 a piece. I do have issue with them not being able to be purchased and being told its a "random issue for random people" when it seems extremely wide spread. Last week when this happened on the 4 pack, I spent over an hour on the phone with the microsoft store folks and they insisted there was NO issue with my account or with the cards. They believed it had something to do with the content.

    I believe someone at Zen needs to get on the phone with someone at Microsoft and get this sorted out. Whats the point of releasing great new tables when you cant recoup that investment with purchases? And how many people do you think actually come here and complain vs those that simply give up and dont report it?
    Last edited by markmon; 02-27-2013 at 06:57 PM.

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    I think the biggest mistake Zen made was making this a Windows 8 App instead of a standalone program. Pinball FX 2 is the ONLY reason I even created an xbox account and put a payment method for the Windows 8 store. They would have had less problems and a bigger audience with a normal desktop app. Just my opinion.

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    Quote Originally Posted by Landozelig View Post
    I think the biggest mistake Zen made was making this a Windows 8 App instead of a standalone program. Pinball FX 2 is the ONLY reason I even created an xbox account and put a payment method for the Windows 8 store. They would have had less problems and a bigger audience with a normal desktop app. Just my opinion.
    I couldn't agree with you more. Giving up control of your product unnecessarily is *ALWAYS* a bad idea--and now look at the fallout.

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    Junior Member rassilon's Avatar
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    Quote Originally Posted by markmon View Post
    I have no issue with the price. These tables are worth more. I don't care if they charge $25 a piece. I do have issue with them not being able to be purchased and being told its a "random issue for random people" when it seems extremely wide spread.
    Agreed. I was merely commenting that the pack is more expensive than individual tables. Usually, bundles are discounted, not more expensive. It hasn't stopped me from (attempting to) purchase them. I was successful on the Android, eventually. I'll try my iPad when I get back to it. I'm still having no luck with the Classic or Star Wars packs for Windows 8. Ah well, more keyboard pounding in the future.
    Last edited by rassilon; 02-28-2013 at 03:04 AM.

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    Junior Member rassilon's Avatar
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    Just a quick follow-up. I managed to purchase the Star Wars tables via the Games store (instead of the app), but no luck with the classics. They are apparently broken in the store, at least that's Microsoft's claim. Zen Studios needs to fix this.

  12. #12

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    Quote Originally Posted by rassilon View Post
    Just a quick follow-up. I managed to purchase the Star Wars tables via the Games store (instead of the app), but no luck with the classics. They are apparently broken in the store, at least that's Microsoft's claim. Zen Studios needs to fix this.
    Unfortunately, I doubt Zen studios has any control over this or can fix it. Other than they'd probably have a better chance getting Microsoft to do something than you or I do when we call them. If the issue was a zen studios issue, then it seems unlikely that anyone could purchase it. The fact that some of us finally get them purchased after trying 200 times over the course of a few days proves that the content is not marked as invalid or such.

    I'd like to see someone at Zen actually working with Microsoft to sort this out rather than just saying its a "random problem that hits random people". That mistakenly makes it sound like a minor problem that is infrequent. I believe that most people probably hit this barrier and that they probably are losing half or more of their potential windows 8 sales over it.

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    Quote Originally Posted by markmon View Post
    Unfortunately, I doubt Zen studios has any control over this or can fix it. Other than they'd probably have a better chance getting Microsoft to do something than you or I do when we call them. If the issue was a zen studios issue, then it seems unlikely that anyone could purchase it. The fact that some of us finally get them purchased after trying 200 times over the course of a few days proves that the content is not marked as invalid or such.

    I'd like to see someone at Zen actually working with Microsoft to sort this out rather than just saying its a "random problem that hits random people". That mistakenly makes it sound like a minor problem that is infrequent. I believe that most people probably hit this barrier and that they probably are losing half or more of their potential windows 8 sales over it.
    It's not a small problem, and we've done everything we can on our side. "Random" just means we have no way to reproduce it on our end.

    Understand that I have to be diplomatic in the way I say things, because criticizing one's business partners in public is seldom productive.

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    Quote Originally Posted by Solitude View Post
    It's not a small problem, and we've done everything we can on our side. "Random" just means we have no way to reproduce it on our end.

    Understand that I have to be diplomatic in the way I say things, because criticizing one's business partners in public is seldom productive.
    Have you tried to see if the people with the problem have similar systems? I'm running Win 8 Enterprise x64 on an SSD hard drive. My only payment method is Paypal.

    What I find odd is that it's only these packs. I have purchased single tables last week when I couldn't buy the Zen Classic pack, and even today when I can't buy the Star Wars pack I can still buy single tables.

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    Quote Originally Posted by Landozelig View Post
    Have you tried to see if the people with the problem have similar systems? I'm running Win 8 Enterprise x64 on an SSD hard drive. My only payment method is Paypal.

    What I find odd is that it's only these packs. I have purchased single tables last week when I couldn't buy the Zen Classic pack, and even today when I can't buy the Star Wars pack I can still buy single tables.
    There's no discernible rhyme or reason to it, and we don't have access to the transaction logs or software used to process the transactions. All we do is a call a function that Microsoft tells us to call and display what it returns.

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    Senior Member crackervizzo's Avatar
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    Has everyone here downloaded / installed the latest Pinball FX2 update from the Win8 store?

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    Senior Member crackervizzo's Avatar
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    Can you tell me which region you are in?

  18. #18

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    Can you all message me your region, gamertag and timeframe you've been having this issue?

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    I'd like to message you but messaging works about as good as posting to these forums.

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    You can email me at support @ zenstudios.com

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    It just worked! I finally got em!! Thanks for getting this resolved Zen.

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    Post Collections are imposible to purchase

    Hello,

    I have Windows 8.

    I updated Pinball FX2 from the Windows Store and I gone to purchase the two collections, Star Wars and Classics, but always give me error.

    Then I tried to purchase a single table. I purchased the Rome table and all was ok.

    Before the update and now, I tried to purchase the collections many times, but always give me error.

    One more thing, for the first table of Star Wars I get the message "NOT_LOCALIZED_YET".

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    Quote Originally Posted by ovech View Post
    Hello,

    I have Windows 8.

    I updated Pinball FX2 from the Windows Store and I gone to purchase the two collections, Star Wars and Classics, but always give me error.

    Then I tried to purchase a single table. I purchased the Rome table and all was ok.

    Before the update and now, I tried to purchase the collections many times, but always give me error.

    One more thing, for the first table of Star Wars I get the message "NOT_LOCALIZED_YET".
    I was never able to buy either of those packs from in the game - I had to go to the Win8 store and buy them. Give that a try.

  24. #24

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    Quote Originally Posted by Solitude View Post
    It's not a small problem, and we've done everything we can on our side. "Random" just means we have no way to reproduce it on our end.

    Understand that I have to be diplomatic in the way I say things, because criticizing one's business partners in public is seldom productive.
    Even if you could reproduce it, it wouldn't help. As you said, you call one function and display the result. If that result is "purchase cannot be completes at this time" what can you do? The issue also occurs in the game app outside of your running code.

    I guess the only question is what's different between these updates and the other tables? Are there purchase dependencies? Region locks? Pinball fx version requirements? Perhaps all that can be removed from future table offerings so that rather than handling that at purchase time it can be handled by user updating the software. I think the bug is on MS end. But the key to solving it may be marking the content the same way as say sorcerers lair. If that's even possible.

    I hope you're still working with Microsoft on this. When one of us call them, they assume its one person too stupid to work in their perfectly working store. When you guys call them at least they know its a wide spread issue impacting business.

  25. #25

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    We are working with Microsoft to resolve this issue-- If you still have trouble purchasing tables on Win 8, please email me (support at zenstudios.com) with the following info:

    · Gamertag
    · Region
    · Timeframe you’ve experienced the issue

    Thanks,

    Barbie

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    Default Kann Star Wars Tische nicht kaufen

    Gamertag: RautenKing1887; Region: Deutschland; Zeitrahmen: Seit Veröffentlichung


    Keine Chance versuche es seit 27.02.2013; ich liebe Pinball FX2, aber leider kann ich die Star Wars Tische nicht spielen, Windows 8

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    Default gefunden

    Protokollname: Microsoft-WS-Licensing/Admin
    Quelle: Microsoft-WS-Licensing
    Datum: 02.03.2013 05:34:18
    Ereignis-ID: 311
    Aufgabenkategorie:Keine
    Ebene: Warnung
    Schlüsselwörter:TLR-Schlüsselwort
    Benutzer: Lokaler Dienst
    Computer: Rautenking-PC
    Beschreibung:
    Vom Windows Store wurde ein Lizenzproblem mit Paket "Microsoft.Studios.PinballFx2_1.4.0.486_x86__8weky b3d8bbwe" erkannt. Das Paket muss vor der Verwendung lizenziert werden.
    Ergebniscode: 0x0
    Ereignis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-WS-Licensing" Guid="{ED76D77F-7FB5-4EE4-8268-EE46212CB2D3}" />
    <EventID>311</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000020</Keywords>
    <TimeCreated SystemTime="2013-03-02T04:34:18.029592300Z" />
    <EventRecordID>692</EventRecordID>
    <Correlation />
    <Execution ProcessID="1992" ThreadID="7016" />
    <Channel>Microsoft-WS-Licensing/Admin</Channel>
    <Computer>Rautenking-PC</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    <EventData>
    <Data Name="PackageName">Microsoft.Studios.PinballFx2_1. 4.0.486_x86__8wekyb3d8bbwe</Data>
    <Data Name="ResultCode">0x0</Data>
    </EventData>
    </Event>

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    Default Possible workaround

    Found this possible workaround by accident.

    I went through the purchase process on the Surface Pro and got the same error as everyone else "NOT_LOCALIZE_YET".

    I switched over to Windows 7 computer and went to Xbox.com to check my account for something else and I was going through my payment options and I don't remember how, but I had an option to confirm my payment for Star Wars Pinball, so I clicked Confirm and it purchased and click Done. Went to my Surface Pro and had the options to download the Star Wars tables and it worked!

    I don't know if you can basically do the same workaround by going to Windows 8 desktop browser.

    Hopefully that helps!

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    Default Paypal

    I was having the same problem when I was trying to pay using Paypal. I went to xbox.com and made a new payment method using a credit card. Tried to buy the games using this new payment method and it worked.

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    Default Similar error

    My issue is sort of similar. If I try to buy the Star Wars table (doesn't matter which), I get the error that I have to update my Pinball FX2. The problem is, there's nowhere in the program to "check for updates" and when I go to the Store, it only gives me the option to play.

    So how can I get past this?

    Thanks.

  31. #31

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    Quote Originally Posted by Stephen0118 View Post
    My issue is sort of similar. If I try to buy the Star Wars table (doesn't matter which), I get the error that I have to update my Pinball FX2. The problem is, there's nowhere in the program to "check for updates" and when I go to the Store, it only gives me the option to play.

    So how can I get past this?

    Thanks.
    You have to go to the Store app for updates. It should list Pinball FX2, click on it to install the update.

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    Quote Originally Posted by BarbieBobomb View Post
    You have to go to the Store app for updates. It should list Pinball FX2, click on it to install the update.
    Thanks. Of course the problem that I'm having now is that my Windows Store is broken. I keep getting the message that Windows Store was unable to load the full package list from AppX.

    I wonder if it's possible to download it from another machine (I have a laptop connected to the same network that I'm on) and then transfer the install file to my main desktop.

    EDIT: I refreshed my PC and now all is well. Thanks.
    Last edited by Stephen0118; 03-20-2013 at 11:09 PM.

  33. #33

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    Microsoft has informed us that they have made progress on the download issue! Please let us know if you still have issues getting tables in Pinball FX2 for Windows 8 to download.

  34. #34

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    Quote Originally Posted by BarbieBobomb View Post
    Microsoft has informed us that they have made progress on the download issue! Please let us know if you still have issues getting tables in Pinball FX2 for Windows 8 to download.
    I guess you'll have to give us sine new table content to purchase so we can test this

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