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Thread: Why has Pinball FX3 become so bad supported?

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  1. #1

    Exclamation Why has Pinball FX3 become so bad supported?

    For me, supporting Zen Pinball since the Beginning and the very first table pack included, I became a little bit angy & sad when I see the only 1 single table pack came from Zen Studios in over a year. This is Williams Vol. 6, before that it was Vol. 5 already released in December 2019.

    Never before there was such a delay in releasing new tables and even no information about new plans and releases!

    What's going wrong? Even patches are not coming or coming slowly and delayed - my point of view is coming from Europe and the PS4. And yet we have still no single information about next steps with new PS5 and XBox and what will be with the big supporting community with "old" consoles ect.

    Also: A lot of times I have problems with online servers from Zen in the last year - eg. High Scores, logging in ect.

    For me - Zen was a good and quick releasing company with good comunication to the buyers and fans of pinball.

    But -sadly- this has changed a lot in 2020 to this day!

  2. #2

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    Your answer lies in 'the year 2020'.
    It was a tough year.
    Let's forget it, and hope 2021 will be better for all of us.

  3. #3
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    Quote Originally Posted by overall_fanatic View Post
    For me - Zen was a good and quick releasing company with good comunication to the buyers and fans of pinball.

    But -sadly- this has changed a lot in 2020 to this day!
    I work for a games company (not this one). I can tell you from experience that even the biggest companies are facing huge challenges in keeping up with release schedules, support, maintenance, and keeping everyone paid and working, because of the pandemic. I'm willing to cut Zen quite a bit of slack for this whole last year - it's not easy to coordinate a team of engineers and finish projects while everyone's working from home.

  4. #4
    Senior Member Casio's Avatar
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    As bad as 2020 was it takes a matter of five minutes from someone working in the team to give us some sort of confirmation as to what is going on.

    Alas they wish not too..

    In my opinion this forum has been lacking since the sacking/loss of barbiebobomb.

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    Just consider the possibility that some of the employees involved might be dealing with sick family members, or could even be sick themselves. Having seen that in my own workforce, it's definitely a possibility. Not that I have any proof or inside info, and I am not defending Zen outright. Just trying to see things from all angles.

  6. #6

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    This forum might be a little bit dead.
    The Zen guys are more active on Discord. That's maybe why a lot of people miss a lot of information.

  7. #7
    Administrator Linne_Zen's Avatar
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    You are right guys, we faced many difficulties in 2020, it was due to the global pandemic and the new challenges we faced when the whole company moved home office, but we will come back in 2021 with full swing! Don't worry, it will be a great year for pinball, and we will have plenty to announce!
    Community Manager
    Zen Studios

  8. #8

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    Quote Originally Posted by M!chel View Post
    This forum might be a little bit dead.
    But.... Just a little bit


    Quote Originally Posted by M!chel View Post
    Discord

    Never heard of it. Or friends of me either.

    For good communication with users (and customers!) my point of view is you have to use established and already used ways or at least otherwise tell users when you switch to other platforms.

    Yes - Home Office can slow down a lot of projects in buisness life - but specially software developers should have not so many problems with it like other companys?

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    Senior Member Boulderdash's Avatar
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    Quote Originally Posted by overall_fanatic View Post
    .... I became a little bit angy & sad when I see the only 1 single table pack came from Zen Studios in over a year. This is Williams Vol. 6, before that it was Vol. 5 already released in December 2019.
    Let me get this... You get angry because other people (a team of developers) do not provide you with fresh entertainment?
    That is what makes you angry? And what exactly is your contribution?

  10. #10

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    You can read? Then take a look to post 1. You'l find the answer. I'm sure! Definitely maybe. Otherwise you may tell us your contribution? But exactly, please.

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    Quote Originally Posted by Boulderdash View Post
    Let me get this... You get angry because other people (a team of developers) do not provide you with fresh entertainment?
    That is what makes you angry? And what exactly is your contribution?
    Speaking for myself, the main issue isn't so much the lack of new entertainment. It's the lack of engagement. Lack of communication of any sort. It's the fact that we, as paying customers, have almost no way to let the team know about game-breaking bugs and issues that severely diminish the quality and value of this product we paid for. It's the fact that Zen is still actively selling content in all the digital stores the game is available on without giving us adequate support for it. They haven't even said they don't plan to continue supporting it.

    And from the looks of things, they also take absolutely minimal effort to monitor or moderate their own forum, nor moderate their subreddit (I saw how one of their outspoken users was a real asshole to another person, and Zen did nothing about it).

    This is what makes me upset. I agree with the person who said he felt abandoned. And I'm not inclined to support Zen at this point. As I said in another thread, there's only so much benefit of the doubt I can give before it becomes ridiculous. My comment above about giving them a break kinda doesn't apply anymore.

  12. #12
    Administrator Linne_Zen's Avatar
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    We are sorry to hear that. Recently, we made fixes for Xbox, PS4, Win10, and Switch, and we plan to continue this effort. On Reddit, there were many occasions when we warned people for inappropriate behavior (or our moderators did it), but there might be some cases, that went unnoticed. Please let me know if you saw anything like this.

    We are constantly working on new projects, Star Wars Pinball VR will launch next week, and Pinball FX is also planned for 2021 with many new contents and updated physics for all tables. I hope you will like it.
    Community Manager
    Zen Studios

  13. #13
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    With all due respect, Linne, why do we only hear from you once a month? And why did it take FOUR months to get a set of really minor bug fixes out onto consoles (e.g. bumpers in Medieval Madness) when they'd already been out on PC that whole time? I know it doesn't take anywhere near that long.

    Let alone the fact that there are still several game-breaking bugs that to my knowledge haven't even been acknowledged - the worst one being the Mix Master turntable in Dr. Dude, which makes that game basically unplayable when it stops working.

    It's understandable if the bug that causes that is so hard to find or fix that it's taking a while, or even that you might consider it not worth fixing. Just TELL us what's going on.

    The fact that we only hear from you once a month and it's nearly always some form of "We'll look at that", "We're working on new stuff", or something else that is generally boilerplate, is what's driving your fans away.

  14. #14
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    I haven't booted PinballFX3 anymore for a few months either. It's a shame how Farsight & ZEN have been able to kill all fun of playing Pinball on consoles.
    I've bought all ZEN & Farsight tables twice. First on my WiiU, and again on my PS4. And I sure as hell ain't gonna pay for them again. I didn't buy the last two Williams packs anymore either. I refuse to pay money to a company that discrespects pinball and disrespects its users in such a blatant manner.
    I've ended up with a censored game with various bugs and a non-communicative company that seems to think that all is fine since they already have my money,

    On the forums you also only get a "We will look into that!" kind of replays, followed by months of silence. And as soon as the questions are a bit harder, ZEN will give an ear-deffening silence. Or at best a "Oops we're sorry and we will look into that", followed by a big nothing.

    Not that ZEN will care, but I haven't spent a dime on their last products and won't spend any in the future either. I'll happily spend my money on a company that does care about its userbase.
    Last edited by tfhfony; 05-01-2021 at 10:44 AM.
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  15. #15
    Administrator Linne_Zen's Avatar
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    Quote Originally Posted by KieferSkunk View Post
    With all due respect, Linne, why do we only hear from you once a month? And why did it take FOUR months to get a set of really minor bug fixes out onto consoles (e.g. bumpers in Medieval Madness) when they'd already been out on PC that whole time? I know it doesn't take anywhere near that long.

    Let alone the fact that there are still several game-breaking bugs that to my knowledge haven't even been acknowledged - the worst one being the Mix Master turntable in Dr. Dude, which makes that game basically unplayable when it stops working.

    It's understandable if the bug that causes that is so hard to find or fix that it's taking a while, or even that you might consider it not worth fixing. Just TELL us what's going on.

    The fact that we only hear from you once a month and it's nearly always some form of "We'll look at that", "We're working on new stuff", or something else that is generally boilerplate, is what's driving your fans away.
    Fixes for different platforms require different types of resources and time. Still being a relatively small company, the management of these resources are critical for us, but as I always tell you, I forward all the bugs to the developers.

    We plan to continue the support of Pinball FX3 with fixes, along with many of our games.

    The bug on the Dr. Dude table is really hard to reproduce, we will see what we will be able to do with it.
    Community Manager
    Zen Studios

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    Quote Originally Posted by Boulderdash View Post
    Let me get this... You get angry because other people (a team of developers) do not provide you with fresh entertainment?
    That is what makes you angry? And what exactly is your contribution?
    Money, simple. SMH

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