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Thread: Problems With 3DS Crashing

  1. #1
    Junior Member
    Join Date
    Sep 2013
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    Default Problems With 3DS Crashing

    Hello. I bought this game on Thursday, Played it once. The next night went to play it and there was an error.

    An error has occurred, the system needs to restart. I tried to uninstall and reinstall. Same thing happens. I am not the only one, there are a few over on facebook that have stated the same. Perhaps Zen has not heard about it yet. I really like how Steam has their forums set up where responses happen pretty often, but dug around to find the forums here. Most people on facebook don't realize you guys have one.

    Is there any hope I can play this or should I just get a refund?

    Pixiey

  2. #2

    Default

    Quote Originally Posted by Pixiey View Post
    Hello. I bought this game on Thursday, Played it once. The next night went to play it and there was an error.

    An error has occurred, the system needs to restart. I tried to uninstall and reinstall. Same thing happens. I am not the only one, there are a few over on facebook that have stated the same. Perhaps Zen has not heard about it yet. I really like how Steam has their forums set up where responses happen pretty often, but dug around to find the forums here. Most people on facebook don't realize you guys have one.

    Is there any hope I can play this or should I just get a refund?

    Pixiey
    Hi Pixiey - We're working on this, but in the meantime you can play with the WiFi turned off and crashing should subside. Sorry for the inconvenience.

  3. #3
    Junior Member
    Join Date
    Sep 2013
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    Default

    Quote Originally Posted by BarbieBobomb View Post
    Hi Pixiey - We're working on this, but in the meantime you can play with the WiFi turned off and crashing should subside. Sorry for the inconvenience.
    Oh thank you Barbie!! I will let people know on Gamefaqs that have had issues too!! =) I never even thought of turning off the wifi!

  4. #4

    Default

    Quote Originally Posted by Pixiey View Post
    Oh thank you Barbie!! I will let people know on Gamefaqs that have had issues too!! =) I never even thought of turning off the wifi!
    No problem - hopefully we can get this fixed asap!

  5. #5
    ROD
    Guest

    Default

    Quote Originally Posted by BarbieBobomb View Post
    No problem - hopefully we can get this fixed asap!


    U = Zen Studios

  6. #6
    Junior Member
    Join Date
    Oct 2013
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    Default

    Quote Originally Posted by BarbieBobomb View Post
    No problem - hopefully we can get this fixed asap!
    Two weeks and still no update, such a shame...

    Any news on a tested fix ?

  7. #7
    Junior Member
    Join Date
    Oct 2013
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    Default

    Hi zenstudios. I know you guys are working on the issue. I just wanted to post here that I downloaded the game tonight and got about 10 minutes of gameplay in. Now it crashes each time after I select which table to play on. Is there any information you'd like from us to report so you can recreate the issues we're having? Just for reference this is what I'm using:

    Nintendo 3DS XL - Pikachu Edition
    SD Card - Samsung SDHC Class 4, 4GB (came with the 3DS)

    Thank you

  8. #8

    Default

    We have a patch waiting to be certified, just waiting to hear back when it will be implemented. I'll keep you posted!

    In the meantime playing with the WiFi turned off should keep it from crashing.

  9. #9

    Default

    This issue has been patched in North America and Europe - head to the eShop to download the update if you haven't already.

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