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Thread: ZP2 Mac OSX Downloaded Content is Corrupt, Please try again.

  1. #1

    Default ZP2 Mac OSX Downloaded Content is Corrupt, Please try again.

    I recently purchased the Star Wars V table but every time I try to download it, after whizzing through the download percentage, I get the message "Downloaded Content is Corrupt. Please try again".

    Help! Am I doing something wrong, are Zen having server issues, or has some error occurred which has "broken" the downloadable content. I dare not purchase any more tables in case it happens again.

    Any advice or a refund would be nice!!

    Cheers

    Adam

  2. #2

    Default

    Quote Originally Posted by Adamspinball View Post
    I recently purchased the Star Wars V table but every time I try to download it, after whizzing through the download percentage, I get the message "Downloaded Content is Corrupt. Please try again".

    Help! Am I doing something wrong, are Zen having server issues, or has some error occurred which has "broken" the downloadable content. I dare not purchase any more tables in case it happens again.

    Any advice or a refund would be nice!!

    Cheers

    Adam
    Hi Adam- Have you tried either restarting or uninstalling/reinstalling the game? Let me know if that doesn't help.

  3. #3

    Default

    Quote Originally Posted by BarbieBobomb View Post
    Hi Adam- Have you tried either restarting or uninstalling/reinstalling the game? Let me know if that doesn't help.
    Hi. Thanks for getting back to me.
    Ok so first I've already restarted the App and Mac a few times and this hasn't helped.
    I cant find any official way of uninstalling the app, so I just deleted the Zen Pinball 2 icon from the Applications folder, then opened the App Store, and re-downloaded and installed. I launched the App and the first thing I did was click on "Restore your in-app purchases". I get a "please wait" message which i did for about 5 minutes.....nothing.
    I clicked cancel, closed and restarted the App again, clicked on "Restore your in-app purchases". (Interestingly the App Store asked me to enter my password twice before ZP2 starts to download anything!) This time I get a download message which hangs at 1% for about 15 seconds, while this is happening I notice in my firewall software download activity by the app. After the DL activity stops, the download percentage in the game races from 1% to 99% in a couple of seconds and I get the "Downloaded data is corrupt" message again.
    I restart the whole machine and try again. Now here's the bizarre thing - THIS TIME when I click "Restore in-app purchases" the download percentage increases steadily and constantly without freezing at 1%. At 100% I get the all clear and the table plays fine.

    Now you may ask, why report back in such detail if the download finally worked. I just hope Zen can learn from this in making the download of new tables a smoother process. Also I now know a steady and slow download percentage is likely to result in a successful table install.

    Anyway. Love the table. Great stuff. I know have a little more faith in purchasing new tables in the future.

    Regards

    Adam

  4. #4

    Default

    Quote Originally Posted by Adamspinball View Post
    Hi. Thanks for getting back to me.
    Ok so first I've already restarted the App and Mac a few times and this hasn't helped.
    I cant find any official way of uninstalling the app, so I just deleted the Zen Pinball 2 icon from the Applications folder, then opened the App Store, and re-downloaded and installed. I launched the App and the first thing I did was click on "Restore your in-app purchases". I get a "please wait" message which i did for about 5 minutes.....nothing.
    I clicked cancel, closed and restarted the App again, clicked on "Restore your in-app purchases". (Interestingly the App Store asked me to enter my password twice before ZP2 starts to download anything!) This time I get a download message which hangs at 1% for about 15 seconds, while this is happening I notice in my firewall software download activity by the app. After the DL activity stops, the download percentage in the game races from 1% to 99% in a couple of seconds and I get the "Downloaded data is corrupt" message again.
    I restart the whole machine and try again. Now here's the bizarre thing - THIS TIME when I click "Restore in-app purchases" the download percentage increases steadily and constantly without freezing at 1%. At 100% I get the all clear and the table plays fine.

    Now you may ask, why report back in such detail if the download finally worked. I just hope Zen can learn from this in making the download of new tables a smoother process. Also I now know a steady and slow download percentage is likely to result in a successful table install.

    Anyway. Love the table. Great stuff. I know have a little more faith in purchasing new tables in the future.

    Regards

    Adam
    Thanks Adam! Sorry for all the hassle - glad it is working for you now

  5. #5
    Junior Member
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    Default speaking of new tables..

    Quote Originally Posted by BarbieBobomb View Post
    Thanks Adam! Sorry for all the hassle - glad it is working for you now
    Indeed, as concerns new tables , or even the old zen classics such as Pasha etc, are they ever going to be available for Mac? And what about any new ones? It's been a very long wait.. THX

  6. #6

    Default

    Quote Originally Posted by Doccus View Post
    Indeed, as concerns new tables , or even the old zen classics such as Pasha etc, are they ever going to be available for Mac? And what about any new ones? It's been a very long wait.. THX
    At the moment - I think we just have the next Star Wars tables slated for release on Mac, but I'll post news if we bring any others over.

  7. #7
    Banned
    Join Date
    Nov 2013
    Posts
    1

    Default

    I cant find any official way of uninstalling the app

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