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Thread: Pinball FX2 on Xbox One FAQ

  1. #401
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    Default Pinball FX2 on Xbox One FAQ

    Marvel tables didn't appear until PBFX2.

    Not to mention, several people have already stated that that doesn't explain why Earth Defense, Excalibur, and Marvel Original Tables Pack won't import, when Marvel will have a transaction purchase history due to it only being a PBFX2 release.

    There are no future releases of PBFX1 tables, outside of Street Fighter II, the rest are too old tech.


    Hit me up on Twitch @BBIAJ
    Last edited by BBIAJ; 09-17-2014 at 01:32 PM.

  2. #402
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    Default Cant import either. Please fix.

    I am unable to import the Marvel original tables and the FX2 Core Pack (biolab, etc.)
    Thanks. XBOX ID: U R DONE

  3. #403
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    Default Any word on Fix for licence transer!

    Just been speaking to Microsoft Customer Service who informed me they can do nothing in regards to my missing licences. Is there any update on what is going on. Seriously losing faith in Zen Pinball and Microsoft!

  4. #404

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    Quote Originally Posted by silverspore View Post
    Just been speaking to Microsoft Customer Service who informed me they can do nothing in regards to my missing licences. Is there any update on what is going on. Seriously losing faith in Zen Pinball and Microsoft!
    No word yet - sorry. Still working on this one. Very sorry for the delay.

  5. #405
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    Just adding my name to the list. I'm unable to download either of the 2 stand alone tables, or the Marvel pack. ta muchly

  6. #406
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    Default

    still no news, updates, or luck. try multiple times daily to import tables and still get the same poop... not very good really, id of rather the game have not been released till everything was good to go and then there wouldnt be any frustrations...

    i feel an act of good will coming on from zen in that free pinball table they are going to offer everyone for all problems they have encountered, awww how kind of them

  7. #407
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    Default Transferring tables from 360 to xbox one

    I got tired of checking this forum for any news of a resolution to the problem. Went to Zen's site and sent their support a e-mail. Urge everyone else to do it to. Maybe they were all sleeping.

  8. #408

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    How hard can this really be to fix? This has been going on since the game came out.

  9. #409
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    Hi my gamer tag is kylehboc, the tables I can't import are marvel original pack,earth defense and Excalibur . Thank you.

  10. #410

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    Quote Originally Posted by steved View Post
    I got tired of checking this forum for any news of a resolution to the problem. Went to Zen's site and sent their support a e-mail. Urge everyone else to do it to. Maybe they were all sleeping.
    Or maybe it's still a Microsoft issue. As it's always been.

  11. #411
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    Default Pinball FX2 on Xbox One FAQ

    Post removed by user.
    Last edited by BBIAJ; 09-18-2014 at 11:18 AM.

  12. #412
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    Default Can't download

    I also can't download my previously purchased tables - gamertag is Bender R Bender - the new Marvel pack, Earth Defense and Excalibur were all previously purchased on the Xbox 360.

  13. #413
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    cant seem to import the original marvel pack gamertag angrydragon114

  14. #414
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    The ones I can't import are
    Excalibur
    Earth Defense
    Marvel Original Pack

    My gamer tag is casinoman

  15. #415
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    Default Can't import

    Gamertag = Bsmittel

    Can't import Marvel Pinball original, Excalibur, Earth Defense

  16. #416
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    Default I'm having importing problems too.

    I have six tables that are currently on XBox One that are eligible for import. NONE of them are working.

    1) Secrets of the Deep
    2) Biolab
    3) Pasha
    4) Rome
    5) Earth Defense
    6) Excalibur

    I never bought any of the Marvel or Star Wars tables or anything like that, so these are the only ones I can even import... so 0/6. Not a good ratio.

    Gamertag = pete_clarf

  17. #417

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    Quote Originally Posted by HeavyMetal84 View Post
    How hard can this really be to fix? This has been going on since the game came out.
    Let's face it, there's going to be no real rush to fix this. From a commercial viewpoint the situation suits Zen. The tables are there to be bought by the impatient and all the while Zen can claim they're trying so very hard to fix it. I've lost faith in Zen totally. The whole situation is really starting to stink. And where's the scoreboard patch btw? I can't believe that a game that was excellent on the 360 is such a mess on the XO.

  18. #418

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    Quote Originally Posted by steved View Post
    I got tired of checking this forum for any news of a resolution to the problem. Went to Zen's site and sent their support a e-mail. Urge everyone else to do it to. Maybe they were all sleeping.
    Please do not email and post here on the forums. I am in charge of support emails as well as the forums, so telling me the same information twice only wastes your time. Please do not purchase tables again on Xbox One if you already got them on 360. We are working on this, please be patient.
    Last edited by BarbieBobomb; 09-18-2014 at 10:00 AM.

  19. #419
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    Quote Originally Posted by BarbieBobomb View Post
    We have just received confirmation from Microsoft that the Marvel Pinball pack, Earth Defense, and Excalibur tables have been released on Xbox One. If you are unable to import these tables from 360 to Xbox One, please let us know after you have tried the suggestions for importing in the FAQ at the top of this thread, as we do not want players to purchase the same tables twice. We appreciate your patience while we work with Microsoft to get imports functioning for all tables in Pinball FX2.
    I am unable to import Earth Defense, Excalibur and Marvel Pinball pack (original). I've tried all the suggestions in the FAQ. All other tables imported without problems.

    Gamertag: Flapjack waldi (Earth Defense, Excalibur);
    Gamertag: IonizedBowl7657 (Marvel Pinball pack (original)).




    • Deadpool (not owned on x360, bought on x1)
    • Star Wars Pinball: Heroes Within (not owned on x360, bought on x1)
    • Star Wars Pinball: Balance of the Force (owned on x360, imported on x1)
    • Star Wars Pinball Original pack (owned on x360, imported on x1)
    • Doctor Strange (not owned on x360, bought on x1)
    • Zen Classics (owned on x360, imported on x1)
    • Pinball FX2 Core pack (owned on x360, imported on x1)
    • Marvel Civil War (owned on x360, imported on x1)
    • Marvel Pinball pack (owned on x360, unable to import on x1)
    • Marvel Pinball Avengers Chronicles (owned on x360, imported on x1)
    • Marvel Pinball Vengeance and Virtue (owned on x360, imported on x1)
    • Epic Quest (owned on x360, imported on x1)
    • Paranormal (owned on x360, imported on x1)
    • Sorcerer’s Lair (owned on x360, free on x1)
    • Captain America (owned on x360, imported on x1)
    • Fantastic Four (owned on x360, imported on x1)
    • Mars (owned on x360, imported on x1)
    • Earth Defense (owned on x360, unable to import on x1)
    • Excalibur (owned on x360, unable to import on x1)
    • The Walking Dead (not owned on x360, bought on x1)

    Last edited by Flapjack; 09-18-2014 at 12:34 PM.

  20. #420

    Default

    I'm having trouble importing folowing tables

    Pinball FX2 Core colletion
    Marvel Pinball Original Pack

    i haven't bought any other packs, and will not either until i get my previously owned tables back!
    Looking at a Star Wars pack! which is the best one?

  21. #421
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    GT: ZombieDeano

    Unable to import:

    Pinball FX2 Core Pack
    Excalibur
    Earth Defense

  22. #422
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    GT: flairinmike

    unable to import:
    Earth Defense
    Marvel
    Excalibur.

  23. #423
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    Default Xbox One Import Issue

    Hey Zen! I cannot IMPORT Marvel Pinball original, Excalibur, Earth Defense. Thanks for a great game.

  24. #424
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    Default Import issue

    Gamertag: Latenite

    Cannot import Marvel original pack, Excalibur or Earth Defense.

  25. #425
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    Exclamation

    Gamertag: No Fear Man

    Unable to import:

    Marvel Pinball
    Earth Defense
    Excalibur (my favorite table, especially considering I have an official Excalibur sword mounted on the wall next to my tv)

  26. #426

    Default

    So I guess I am unclear about what is actually happening here....

    Are we posting our names and tables because they are getting fixed individually? If so are we notified when they are?

    Or are we posting our names and tables because that somehow helps figure out the problem and one day everyone's problems will be fixed at once?

  27. #427

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    Am I the only one who can't import the Zen Classics Pack?

  28. #428
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    Default can't import

    Gamertag: BlueCharlie

    Can't Import: Core Collection, Earth Defense, Excalibur


    thx in advance for fixing!

  29. #429
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    Unable to import

    Marvel original pack
    Pinball FX2 Core Pack
    Excalibur
    Earth Defense

    Gamertag : Mahs3R

  30. #430
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    Gt: bps21

    Unable to import:

    Excalibur
    Earth Defense
    Marvel Pinball Original Pack

  31. #431
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    Hello Zen Studios,

    I'm having table import issues as well:

    Tables:
    Earth Defense
    Excalibur
    Marvel Original Pack

    GT:
    Deurdouwer

  32. #432
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    Quote Originally Posted by daredevilsdue View Post
    So I guess I am unclear about what is actually happening here....

    Are we posting our names and tables because they are getting fixed individually? If so are we notified when they are?

    Or are we posting our names and tables because that somehow helps figure out the problem and one day everyone's problems will be fixed at once?
    I may have inadvertently started that flood. For my part I posted my gamertag and symptoms in case it helped as a test case for Zen to send to Microsoft. More data points is generally useful in debugging but I'd imagine it will all or mostly all be resolved at the same time.

    I'm of the view that I have no right to free transfers, and this is a really cool thing they are trying to do for their customers. It certainly makes me feel better about sticking with the franchise. I'm not shocked but disappointed at the amount of finger pointing going on over having to wait for essentially a gift.

  33. #433
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    Default User with 360 > One issues

    My User Tag is AlarmingELJOSE
    I've lost tables' and Wizard's points at the Xbox One version.
    I can't import:
    MARVEL original pack
    EARTH Defense

    Thanks

  34. #434

    Default

    Quote Originally Posted by daredevilsdue View Post
    Or are we posting our names and tables because that somehow helps figure out the problem and one day everyone's problems will be fixed at once?
    Yes.

    Everyone - please post your gamertag if you have not already!

  35. #435
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    Default I have a problem

    Quote Originally Posted by BarbieBobomb View Post
    Pinball FX2 on Xbox One FAQ – Updated 9/11

    September 11th: We have just received confirmation from Microsoft that the Marvel Pinball pack, Earth Defense, and Excalibur tables have been released on Xbox One. If you are unable to import these tables from 360 to Xbox One, please let us know after you have tried the suggestions for importing below, as we do not want players to purchase the same tables twice. We appreciate your patience while we work with Microsoft to get imports functioning for all tables in Pinball FX2.

    September 5th:
    We have received an update from Microsoft and while there is no ETA just yet on issues with imports (both with launch day tables and The Walking Dead), resolving this issue is of paramount importance for both Microsoft and Zen Studios. This is due to numerous technical complications that unfortunately fall out of our hands here at Zen, but we sincerely apologize and will find a way to make it right in the future. Thank you so much for all of your support and patience.

    An update to resolve leaderboard issues is currently awaiting approval, and should go live any day now. Thanks for all your reports!


    August 26th:
    Update regarding new releases being added to Xbox One: The Walking Dead Pinball table will not be able to import from Xbox 360 to Xbox One at launch. We are continuing to work with Microsoft in regards to how new tables will transfer from Xbox 360 to Xbox One, but no decision has been finalized at this point. If we can make it happen, the imports/transfers would go from Xbox 360 to Xbox One only, as we are doing now with legacy content. We apologize for any inconvenience this may cause.


    We thank everyone for their patience as we resolve a few issues with the release. Being the first backwards compatible game on Xbox One, we are working hard to get the game working properly in the retail environment. We hope to resolve all the bugs ASAP and ensure a great game for everyone.

    Pinball FX2 IS NOW AVAILABLE on Xbox One!
    Can I import my existing Xbox 360 tables to Xbox One? YES! Details on the import process are further down the FAQ.


    What tables are available on Xbox One?

    • Deadpool
    • Star Wars Pinball: Heroes Within: Episode IV A New Hope, Han Solo, Droids, Masters of the Force
    • Star Wars Pinball: Balance of the Force: Episode VI Return of the Jedi, Starfighter Assault, Darth Vader
    • Star Wars Pinball Original pack: Episode V, Boba Fett, The Clone Wars
    • Doctor Strange
    • Zen Classics: Shaman, El Dorado, Tesla and V12
    • Pinball FX2 Core pack: Biolab, Pasha, Rome, Secrets of the Deep
    • Marvel Civil War
    • Marvel Pinball pack: Spider-Man, Iron Man, Wolverine, and Blade
    • Marvel Pinball Avengers Chronicles: World War Hulk, Infinity Gauntlet, The Avengers, and Fear Itself
    • Marvel Pinball Vengeance and Virtue: Ghost Rider, Moon Knight, Thor, and X-Men
    • Epic Quest
    • Paranormal
    • Sorcerer’s Lair
    • Captain America
    • Fantastic Four
    • Mars
    • Earth Defense
    • Excalibur
    • The Walking Dead

    HOW TO IMPORT YOUR XBOX 360 PURCHASES
    - Make sure you are signed in and using the account that purchased content on Xbox 360
    - Select the content you with to download, and click the “Buy / Import Table” option
    - If you are eligible for the free import, you will be asked to complete a transaction for $0.00
    - The content will automatically be placed in your game queue, download, and install
    - ***Please be patient with the system, it may take a few minutes for content to queue
    - ***If after 10 minutes the content does not queue, complete the following steps
    o Pinball FX2 >My Games & Apps >Select Pinball FX2> Push the Menu Button >Select ‘Manage Game’ >Scroll to the far right and you will see a list of items under ‘Ready to Install.’ You can select all, and these will install to Pinball FX2

    Please note, table transfers work ONLY from Xbox 360 > Xbox One.

    How much does Pinball FX2 cost?
    The Pinball FX2 platform is free for all players to download. In-game purchases range from $2.49 to $9.99.

    Are there any free tables with this version of Pinball FX2?
    Yes, one of our fan favorites, Sorcerer’s Lair, is totally free for all players who download the game.

    Can I try the tables before I decide to buy?
    At this time there are no demos for the tables.

    Are there any special features/enhancements?
    -1080p resolution at 60 frames per second
    -Worldwide tournaments
    -New achievements
    -New menu interface
    -Table imports from Xbox 360 to Xbox One

    What about achievements?

    Sorcerer's Lair (the free table that is included) has 10 achievements worth a total 1000 gamerscore. The rest of the tables have 1 achievement (10 GS each), except for the Deadpool table which has 2 achievements (also 10 GS each).

    What about Plants vs. Zombies, Street Fighter II and Super League Football?
    We are working on bringing these tables to Xbox One.

    What about the original Pinball FX Collection, Nightmare Mansion, Buccaneer and Rocky & Bullwinkle?
    These are not coming to Xbox One. These were built in old tech, and cannot make the next gen jump.

    What about Ms. Splosion Man?
    This table is not planned to release on Xbox One.

    As always, we really want to hear your feedback, please let us know if you have any questions! We will update this FAQ as needed with questions you may have.
    hello, I have a problem: it does not recognize the CORE package for xbox one, I already possess for xbox360 with the same gamertag / account .. thanks in advance for your interest
    how can I do ??

    xRedSky21x

  36. #436
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    Same tables as everyone else. Adding to help.

    WVU Mntneers

  37. #437
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    Quote Originally Posted by john3764 View Post
    Same tables as everyone else. Adding to help.

    WVU Mntneers
    I do not speak your language very well .. can you explain better ?? however, does not even recognize original marvel .. I think it's a licensing issue, Microsoft fails to do anything .. so they say .. thanks

  38. #438
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    Gamertag = Shonk

    Not Importing

    Earth Defense
    Excalibur

  39. #439

    Default

    Quote Originally Posted by xRedSky21x View Post
    hello, I have a problem: it does not recognize the CORE package for xbox one, I already possess for xbox360 with the same gamertag / account .. thanks in advance for your interest
    how can I do ??

    xRedSky21x
    Is your gamertag xRedSky21x? Let me know and I will add it to our list for investigation.

  40. #440
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    Default

    Quote Originally Posted by BarbieBobomb View Post
    Is your gamertag xRedSky21x? Let me know and I will add it to our list for investigation.
    yes xRedSky21x xbox gamertag.. thanks

  41. #441

    Default

    Quote Originally Posted by xRedSky21x View Post
    I do not speak your language very well .. can you explain better ?? however, does not even recognize original marvel .. I think it's a licensing issue, Microsoft fails to do anything .. so they say .. thanks
    No, a licensing issue has nothing to do with it. The crossbuy on the initial batch of Marvel tables worked fine. Also on the PS3/4/Vita the crossbuy works fine on all the tables. Seeing as the crossbuy worked perfectly on Minecraft, Destiny, and the first batch of tables when the game hit in August, im betting on this being a purposeful action either by Microsoft, or MS in cooperation with Zen. After the flood of negative feedback in August, and everyone assuming the issue was fixed because of it, im thinking their testing out the reaction of people. It would make sense that their trying to see how many people will bite and pay to download the tables a second time. I've purchased every table so far on MS, and Sony platforms, as well as some on 3DS, Windows 8, and nearly every table on Steam. I've been a huge supporter of Zen, but I can't see any sense in buying anything on Microsofts platforms anymore and will stick strictly to Sony. Its sad to say it, but the game has been nothing short of a train wreck on XBox One.

  42. #442
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    Quote Originally Posted by Phantasystar77 View Post
    No, a licensing issue has nothing to do with it. The crossbuy on the initial batch of Marvel tables worked fine. Also on the PS3/4/Vita the crossbuy works fine on all the tables. Seeing as the crossbuy worked perfectly on Minecraft, Destiny, and the first batch of tables when the game hit in August, im betting on this being a purposeful action either by Microsoft, or MS in cooperation with Zen. After the flood of negative feedback in August, and everyone assuming the issue was fixed because of it, im thinking their testing out the reaction of people. It would make sense that their trying to see how many people will bite and pay to download the tables a second time. I've purchased every table so far on MS, and Sony platforms, as well as some on 3DS, Windows 8, and nearly every table on Steam. I've been a huge supporter of Zen, but I can't see any sense in buying anything on Microsofts platforms anymore and will stick strictly to Sony. Its sad to say it, but the game has been nothing short of a train wreck on XBox One.
    they offered me two months to refund gold table CORE .. I refused .. if it is as you say not very nice .. thanks for the reply .. who wants to play add gamertag xRedSky21x: LIVE 360 and one, PSN ps3 and ps4

  43. #443
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    Default

    Quote Originally Posted by BarbieBobomb View Post
    Yes.

    Everyone - please post your gamertag if you have not already!
    Unable to import:

    Earth Defense
    Excalibur
    Marvel Original Pack

    GT:
    Turrican DE

  44. #444
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    Default

    Hi,
    can't import Marvel Originals, excalibur and earth defense.
    Gamertag is: The Dude 977

    Pls help, thx

  45. #445
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    Default Table Import Issues

    Quote Originally Posted by BarbieBobomb View Post
    Yes.

    Everyone - please post your gamertag if you have not already!
    Gamertag: Clumy Smurf

    I'm having trouble importing Marvel Pinball Pack and the Pinball FX2 Core Collection (the latter was migrated automatically from the original Zen Pinball game on Xbox 360). My other purchases imported without any problems after the initial post-release patch. My console is registered under the Xbox One Preview Program and has the latest updates. Feel free to contact me if I can provide more details for troubleshooting, and thanks for making (and continuing to support) such a fun and addictive game!

  46. #446

    Default Import issue

    GamerTag: DontLikeClowns

    Core Pack and Marvel Original Pack both showing as 9.99 but I own them on 360.

  47. #447

    Default

    Quote Originally Posted by Phantasystar77 View Post
    Seeing as the crossbuy worked perfectly on Minecraft, Destiny, and the first batch of tables when the game hit in August, im betting on this being a purposeful action either by Microsoft, or MS in cooperation with Zen. After the flood of negative feedback in August, and everyone assuming the issue was fixed because of it, im thinking their testing out the reaction of people. It would make sense that their trying to see how many people will bite and pay to download the tables a second time.
    This is absolutely untrue. If we wanted people to pay a second time for the same content, we would never have offered cross buy or imports for any platform ever. This is a technical issue that did not present itself until the game released, but we are doing our best to get this resolved.

    Again, DO NOT purchase these tables a second time. Please be patient, we will get this resolved.

  48. #448

    Default Import

    Hello,

    I have a problem only importing two specific tables.

    Earth Defense
    Excalibur


    I figure the reason is because I purchased these tables in the original Pinball FX and then imported them into Pinball FX2.
    All the other tables I have purchased have imported fine with no issues.

    Thank you,
    Gamertag: BigMes

  49. #449

    Default

    Quote Originally Posted by BarbieBobomb View Post
    This is absolutely untrue. If we wanted people to pay a second time for the same content, we would never have offered cross buy or imports for any platform ever. This is a technical issue that did not present itself until the game released, but we are doing our best to get this resolved.

    Again, DO NOT purchase these tables a second time. Please be patient, we will get this resolved.
    Why hasn't a warning about the possibility of re-buying a product that should be free been added to the marketplace description? Surely it's the least you can do while awaiting a fix.

  50. #450
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    Hi!

    My Gamertag is: AlexCavenag

    Unable to import:

    Marvel Pinball Pack
    Excalibur
    Earth Defense Force

    Also, the "ball rolling" sound effect is missing in all the tables of the Xbox One version. This sound effect was always present in the xbox360 version of the game, and is very weird to play now without it.

    Hope you guys fix this soon.

    Thanks!
    Last edited by Cavenag; 09-19-2014 at 06:38 PM.

  51. #451
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    Default Also having problems importing tables

    Unable to import:

    Marvel Original Pack

    GT:
    JSupps

    I was able to import all of the other available tables that I have bought.

    Thanks

  52. #452
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    I can't get my previously purchased tables too(not even one ). Could anybody have a look? please!
    Thank You!

    Gamertag: Marcin83 PL

    Kind Regards

  53. #453

    Default

    Unable to import

    Pinball FX2 Core Pack
    Excalibur

    Gamertag : LordMorpheus72

  54. #454
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    Quote Originally Posted by Beanz View Post
    Why hasn't a warning about the possibility of re-buying a product that should be free been added to the marketplace description? Surely it's the least you can do while awaiting a fix.
    That's because Microsoft has to approve it. Zen has no control on what gets posted on the Market Place.

  55. #455

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    Quote Originally Posted by shogun00 View Post
    That's because Microsoft has to approve it. Zen has no control on what gets posted on the Market Place.
    Sorry if this has already been covered - but if I buy the Walking Dead on 360, can I now inport into Xbox One? Thanks.

  56. #456
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    Quote Originally Posted by Captain Bluey View Post
    Sorry if this has already been covered - but if I buy the Walking Dead on 360, can I now inport into Xbox One? Thanks.
    Not at the moment! Zen is working with Mircosoft in getting that fixed though.

  57. #457
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    gamertag = Mario HTTR

    these tables won't import for me:

    earth defense
    excalibur
    marvel blade
    marvel ironman
    marvel spiderman
    marvel wolverines

    i have purchased these years ago on 360 under the same gamertag. i have tried everything in the faq.

    please help.

  58. #458
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    Quote Originally Posted by BarbieBobomb View Post
    Yes.

    Everyone - please post your gamertag if you have not already!
    Can't download excaliber, earth defense & marvel original pack I own all these on 360 & my licenses still show I've purchased them. Gamer tag - GAZ uk

  59. #459

    Default

    Didn't make clear earlier that my gt was the same as my user name "Nod Nolan“

    Not importing Excalibur, Earth Defence and the four original Marvel tables.

  60. #460
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    Default

    Quote Originally Posted by BarbieBobomb View Post
    Again, DO NOT purchase these tables a second time. Please be patient, we will get this resolved.
    I hope that this is always to prevent us to pay twice... Because I buy again excalibur and earth attack... But is ok, simply I can afford this like I did with TWD table. But if from now on my ability to import tables is compromised ... then I have a problem

    anyway there are some other little things that let me feel that you're consideration for this game is not the same as the x360 version... And is very sad...

  61. #461
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    Default Xbox one import

    Quote Originally Posted by BarbieBobomb View Post
    Please do not email and post here on the forums. I am in charge of support emails as well as the forums, so telling me the same information twice only wastes your time. Please do not purchase tables again on Xbox One if you already got them on 360. We are working on this, please be patient.
    gamertag sjzman

    tables earth defense Excalibur marvel pinball pack

  62. #462
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    Default

    GT: monlienNH3

    Can't import Marvel, Excalibur, and Earth Defense.

    All other tables (ones available at launch) imported no problem.

  63. #463

    Default

    Quote Originally Posted by demonizer84 View Post
    still no news, updates, or luck. try multiple times daily to import tables and still get the same poop... not very good really, id of rather the game have not been released till everything was good to go and then there wouldnt be any frustrations...

    i feel an act of good will coming on from zen in that free pinball table they are going to offer everyone for all problems they have encountered, awww how kind of them
    Get real! The fact they're not asking you to buy the tables again on your new console is extremely generous as it is. They spent time money and resources making them again for you from the ground up, yet everyone thinks they're owed the tables for free.

    You don't see people demanding Minecraft next gen for free although it's identical to the 360 version... Or TLOU remastered?

    One thing I've learnt from these forums is that Zen fans are the most self entitled gamers iv'e come across! Maybe if you guys felt it fair to part with £2.95 for a table they spent time building for you to enjoy they would have more cash to solve these problems with.

  64. #464
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    Arrow Cannot transfert

    I'm french
    Fx2 core pack not available for import, need pay
    Same thing for old tables, excalibur, earth defense and Marvel Pinball original pack
    GT : DTM Gladiator
    Thanks to fix quickly, time is long without playing

  65. #465

    Default

    @calavera999

    People did demand next gen Minecraft for free. People always demand stuff for free. What they got was a heavy discount for the game and all their dlc ported over for free. Without even a tenth of the issues FX2 is having.

    The problem for me isn't about "entitlement". It's about a developer going back on its word. The situation with table imports is really starting to look like a deliberate attempt to bypass the promises made for as long as possible in order to create income. Getting our tables for free is great & I don't expect anything extra on top of that but Zen have to follow through on it all without the shabby tactics they or Microsoft seem to be employing. If things had gone smoothly I'd have bought Walking Dead, GOTG, Doc Strange, Deadpool and the last Star Wars pack and be shaping up to buy Castlestorm next week. As things stand I just don't trust Zen anymore to do that. The import thing and the lack of progress with it is just too convenient for Zen.
    It's not about entitlement. It's about being played as a customer.

  66. #466
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    Default

    I'm unable to import Core Pack.

    Gamertag: Colecta

  67. #467
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    Default

    Can't import Pinball FX Core

    Gamertag: SWEJunkhead

  68. #468
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    Default Unable to import the following tables

    I have been unable to import the following tables I have on the Xbox 360:

    Marvel Pinball pack (Original)
    Earth Defense
    Excalibur

    GT: Xion3362

    Thank you. And on a side note, I hope that Microsoft adds an update that will allow you to group your friends into different categories. Would like to put all my Pinball FX2 friends into a group.

  69. #469

    Default

    Quote Originally Posted by Beanz View Post
    The problem for me isn't about "entitlement". It's about a developer going back on its word.
    Only that never happened. It's something MICROSOFT HAS TO FIX. Zen merely provides the content and has absolutely zero control over the marketplace.

    God, it's like talking to a block of marble.

  70. #470

    Default

    Quote Originally Posted by Beanz View Post
    @calavera999

    People did demand next gen Minecraft for free. People always demand stuff for free. What they got was a heavy discount for the game and all their dlc ported over for free. Without even a tenth of the issues FX2 is having.

    The problem for me isn't about "entitlement". It's about a developer going back on its word. The situation with table imports is really starting to look like a deliberate attempt to bypass the promises made for as long as possible in order to create income. Getting our tables for free is great & I don't expect anything extra on top of that but Zen have to follow through on it all without the shabby tactics they or Microsoft seem to be employing. If things had gone smoothly I'd have bought Walking Dead, GOTG, Doc Strange, Deadpool and the last Star Wars pack and be shaping up to buy Castlestorm next week. As things stand I just don't trust Zen anymore to do that. The import thing and the lack of progress with it is just too convenient for Zen.
    It's not about entitlement. It's about being played as a customer.
    you're paranoid. they're having a problem with certain people that they're fixing.

    I have transferred all my tables including marvel pack, Excalibur and earth Defense with no issues. I suppose this is a conspiracy against certain individuals only?

    Yes Minecraft had a $5 upgrade option. that isn't free. be grateful Zen offer the free tables because it really isn't necessary.

  71. #471
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    Default

    Gamertag : melchy

    Unable to import Marvel Pinball pack (Original), Earth Defence and Excalibur. All other tables imported at Xbox One PinballFX2 launch without issue.

  72. #472
    Senior Member shogun00's Avatar
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    Default

    Quote Originally Posted by TV_Junkie View Post
    Only that never happened. It's something MICROSOFT HAS TO FIX. Zen merely provides the content and has absolutely zero control over the marketplace.
    Bingo! At least someone gets it.

    I like how people are comparing PFX2 (a platform that relies heavily on a unique DLC model) to Minecraft (a regular game with DLC that runs on a traditional model).

    Zen is exploring uncharted territory here. Sure cross-buy works fine with the traditional model (regular game release with DLC), but Zen's game isn't a traditional game. It's a unique platform and it uses a custom model that Microsoft made for it. It's going to have its bugs and it's going take some time (several weeks, not hours or days) to fix it.
    Last edited by shogun00; 09-21-2014 at 11:34 PM.

  73. #473
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    Default

    Quote Originally Posted by TV_Junkie View Post
    Only that never happened. It's something MICROSOFT HAS TO FIX. Zen merely provides the content and has absolutely zero control over the marketplace.

    God, it's like talking to a block of marble.
    Uhm... Not sure about that.

    It's all the x1 version that feels... not so much considered.
    Ladder, bumbs, import problem, frends not shown...

    I LOVE ZEN, really. I bought some table not less than 3 times (I play on x360 where i Own all tables, ps3, PC & android) but this xbox one version is disappointing in many ways. I really hope that all the problem will be fixed but at today IMHO xbox one version is the worst...

  74. #474

    Default

    Quote Originally Posted by flybrione View Post
    Hello,

    I have a problem only importing two specific tables.

    Earth Defense
    Excalibur


    I figure the reason is because I purchased these tables in the original Pinball FX and then imported them into Pinball FX2.
    All the other tables I have purchased have imported fine with no issues.

    Thank you,
    Gamertag: BigMes
    I don't believe this reason is true. The reason I say that is because I bought Excalibur for the original Pinball FX on the 360. I bought Earth Defense for Pinball FX2. Neither of them will allow me to dl for free on my XB1. So I don't think it has anything to do with if the tables were originally purchased for Pinball FX or Pinball FX2.

  75. #475
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    Default Import Probems

    I unable to import Excalibur, Earth Defense and the most recent Marvel Pack. I do own all of these on the 360.

    My gamer tag is "mike kohan"

    Thank you

    Mike Kohan

  76. #476
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    Default

    GT: TeeJay112

    I can't import Excalibur, Earth Defense, Pinball FX 2 core collection, or the original Marvel Pack.
    Last edited by TeeJay112; 09-21-2014 at 09:26 PM.

  77. #477
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    Default

    GT: zasbury25

    I am unable to import the Marvel Pinball Original Pack. Any help would be greatly appreciated...thanks!

  78. #478
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    Default Please add my GT in the list...

    Hi,

    Can't transfert • Pinball FX2 Core pack: Biolab, Pasha, Rome, Secrets of the Deep and • Marvel Pinball pack: Spider-Man, Iron Man, Wolverine, and Blade...

    My GT is : Wishcatcher

    Thank's

  79. #479
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    Default

    just to let you guys know this not the only game to have problems importing dlc so it could get resolved sooner

  80. #480
    Junior Member OSPerry's Avatar
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    Default Can't import

    I was able to import all my 360 tables, but I'm unable to download this newest set released this week.

    GT: OS Perry

  81. #481
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    Default

    I also am having trouble importing Marvel Pinball, Excalibur, and Earth Defense. All the other tables worked fine.

    gamertag:tcbscott

    Hope this gets resolved soon, and looking forward to the first tournament!

  82. #482
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    Default

    I am unable to import:

    Earth Defense, Excalibur and Marvel Original Pack

    My gamertag is DoctorMambo.

    Could the problem be anything to do with me having licenses for these games on different consoles? Is it worth trying to do license transfer so that all my table downloads are licensed to the same Xbox 360?

  83. #483
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    Default

    Like many others I'm not able to import Marvel Pinball Original Pack, Earth Defense and Excalibur.

    My gamertag is obviously SteVic82.


    I truly appreciate the work you are doing for this game

  84. #484

    Default marvel original pack not importing my live id is midnightr00ster with 2 zeros

    d

  85. #485
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    Default adding my name to the list of people unable to download for $0

    my gamertag is Ignignock

    Im unable to download the marvel pinball original pack and excalibur and Earth Defense. I purchased all of them on 360. Please help me out if you can. thanks.

  86. #486
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    Default Table xfers

    GT: Twigleaf Twigs

    Earth Defense
    Excalibur
    Marvel table that was released same day
    Last edited by Twigleaf; 09-23-2014 at 05:17 AM. Reason: typo

  87. #487
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    Default

    Quote Originally Posted by TV_Junkie View Post
    Only that never happened. It's something MICROSOFT HAS TO FIX. Zen merely provides the content and has absolutely zero control over the marketplace.
    This is the last part of the chat transcript with the customer advisor i spoke to regarding this. The chat went on for while and i had to explain this issue to MS rep. I even linked them to this forum as they were adamant that there was no transfer between Xbox 360 and Xbox One tables.

    MS Rep: I understand. If what Zen Studios are claiming to be correct, then you should be able to get those contents but we're talking about in-game contents here. Though you made the purchase through Microsoft when you initially had it on your 360, it's still with the game server. If what they're claiming is true, then they should be able to get you the license back for those contents.

    Silverspore: So all this has been for nothing, Microsoft are effectively the retailer for the game and who took my money. The licence is transferred from Microsoft as they run the accounts.

    MS Rep: I'm not saying it's the end of the line here. I know how this may sound and I can understand why you're putting us the blame. We are indeed the retailer for the game, however that's part of the agreement that we have with the publisher or game developer. What I'm trying to say is, if what they're claiming is true regarding the info they stated on their forums, then they're the only ones who can get you those in-game contents for your Xbox One.

    Just thought i would put this up for Zen to investigate as surely MS hold the licences as you can re-download all tables on 360 at any point( via web browser, smart glass or console history ). MS passing the buck yet again.

  88. #488

    Default Can't Import Tables

    Xbox Gamertag: Tahoe Junglist

    I can't import the Core Pack.

  89. #489

    Default unable to import

    also unable to import the latest tables on xbox one.

    GT: BRITPAC Venom

    Unable to import:

    Pinball FX2 Core Pack
    Excalibur
    Earth Defense

  90. #490

    Default same as many others

    My GT: Paolo Malbeq
    I can't download:
    -Core
    -Marvel Original
    -Excalibur
    -Earth defense.

    Only I could get:
    -Mars
    -Captain America

    It would be interesting to understand if they understood where the problem is or if they until now don't know why this is happening.

  91. #491

    Default

    Gamertag is Original Clone

    Cannot import:

    Marvel Pinball pack (Original)
    Earth Defense
    Excalibur

    All other tables transferred over without a problem

  92. #492

    Default

    Thanks for posting your gamertags, everyone! I'll post as soon as I have news on the import issues.

  93. #493
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    Default

    What about the leaderboards issue that's been at least 5 weeks and counting?

    Cross platform is out of the goodness of your heart and makes good business sense.

    Having leaderboards IS ESSENTIAL TO GAMING ESPECIALLY WHEN THERE'S NO ONLINE MULTIPLAYER AND IT'S BEEN MORE THAN 5 WEEKS! 5 WEEKS!

    Most of us are still here and aren't going anywhere - PLEASE RESPOND!

  94. #494

    Default

    Quote Originally Posted by coldgin96 View Post
    What about the leaderboards issue that's been at least 5 weeks and counting?

    Cross platform is out of the goodness of your heart and makes good business sense.

    Having leaderboards IS ESSENTIAL TO GAMING ESPECIALLY WHEN THERE'S NO ONLINE MULTIPLAYER AND IT'S BEEN MORE THAN 5 WEEKS! 5 WEEKS!

    Most of us are still here and aren't going anywhere - PLEASE RESPOND!
    Whoa there - you do not need to use all caps to get a response.

    Sounds like certification is going well, we should know more really soon.

  95. #495
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    Default

    Quote Originally Posted by BarbieBobomb View Post
    Yes.

    Everyone - please post your gamertag if you have not already!
    Gamertag: Sudrin

    Cannot import:

    Marvel Pinball Original Pack
    Earth Defense
    Pinball FX2 Core Collection

    The only thing that did work was Paranormal, and I honestly don't remember ever buying that one!

  96. #496

    Default

    Quote Originally Posted by Sudrin View Post
    Gamertag: Sudrin

    Cannot import:

    Marvel Pinball Original Pack
    Earth Defense
    Pinball FX2 Core Collection

    The only thing that did work was Paranormal, and I honestly don't remember ever buying that one!
    Thanks! It's possible that you didn't actually purchase it - If I remember correctly it was a free table during Halloween one year (before I worked at Zen).

  97. #497

    Default

    Still nothing yet regarding import of Marvel Core (Spider-Man et all), Earth Defence and Excalibur. Been checking pretty much every day. GTag mONdeTH Do we have any ideas on a rough timeframe? I'm aching for these tables!

  98. #498

    Default

    Sorry, just seen that you'll post as soon as you know.....

  99. #499
    Senior Member
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    Default Pinball FX2 on Xbox One FAQ

    Quote Originally Posted by BarbieBobomb View Post
    Thanks! It's possible that you didn't actually purchase it - If I remember correctly it was a free table during Halloween one year (before I worked at Zen).
    Indeed, it was free for one week only, and it's a cracking table too, one of my favourites!

    In other news, whilst we wait for crossbuy and leaderboards etc to be fixed, remember that CastleStorm: Definitive Edition launches this week for just £7.99! EDIT: Currently listed for £11.99...

    Price and availability may vary depending on your region.

    I have this game and all its DLC on Xbox 360, and it's a lot of fun, trust me.
    Last edited by BBIAJ; 09-24-2014 at 04:21 AM.

  100. #500
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    Default

    Quote Originally Posted by BarbieBobomb View Post
    Whoa there - you do not need to use all caps to get a response.

    Sounds like certification is going well, we should know more really soon.
    thank you

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