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Thread: Xbox One Couch Co-op not working

  1. #1
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    Exclamation Xbox One Couch Co-op not working

    I purchased Castle Storm: Definitive Edition last weekend and was excited to begin playing the couch co-op portion of the game with my boyfriend. However, all modes under the "Multiplayer" option do not work for us on the Xbox One. This problem occurs when the second player hits A to join and goes to the sign in gamertag overlay. After choosing a profile it goes back the screen before signing in, but still says "Press A to join..." and the "Next" button is still grayed out.

    I searched the forum for any other potential users having this issue and it seems I'm the only one. In short, multiplayer is unplayable for me at this point in all of the modes below.

    Multiplayer > Local > Versus
    Multiplayer > Local > Survival
    Multiplayer > Local > Hero Survival
    Multiplayer > Online > Versus > Ranked Match
    Multiplayer > Online > Versus > Quick Match
    Multiplayer > Online > Versus > Custom Match
    Multiplayer > Online > Survival > Ranked Match
    Multiplayer > Online > Survival > Quick Match
    Multiplayer > Online > Survival > Custom Match
    Multiplayer > Online > Hero Survival > Ranked Match
    Multiplayer > Online > Hero Survival > Quick Match
    Multiplayer > Online > Hero Survival > Custom Match

  2. #2

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    Quote Originally Posted by camada View Post
    I purchased Castle Storm: Definitive Edition last weekend and was excited to begin playing the couch co-op portion of the game with my boyfriend. However, all modes under the "Multiplayer" option do not work for us on the Xbox One. This problem occurs when the second player hits A to join and goes to the sign in gamertag overlay. After choosing a profile it goes back the screen before signing in, but still says "Press A to join..." and the "Next" button is still grayed out.

    I searched the forum for any other potential users having this issue and it seems I'm the only one. In short, multiplayer is unplayable for me at this point in all of the modes below.

    Multiplayer > Local > Versus
    Multiplayer > Local > Survival
    Multiplayer > Local > Hero Survival
    Multiplayer > Online > Versus > Ranked Match
    Multiplayer > Online > Versus > Quick Match
    Multiplayer > Online > Versus > Custom Match
    Multiplayer > Online > Survival > Ranked Match
    Multiplayer > Online > Survival > Quick Match
    Multiplayer > Online > Survival > Custom Match
    Multiplayer > Online > Hero Survival > Ranked Match
    Multiplayer > Online > Hero Survival > Quick Match
    Multiplayer > Online > Hero Survival > Custom Match
    I've only had one other report of this so far, but I will have the team check it out again. Are you logging in player 2 as a guest or with a gamertag?
    Last edited by BarbieBobomb; 10-01-2014 at 09:46 PM.

  3. #3
    Developer Immortal's Avatar
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    Default

    When it says "Press A to join...", are you pressing A on the second controller?

    Are you using Kinect login?

    What kind of user profiles are you using (Gold, Silver, Guest?)

    Has the controllers been updated? (http://www.ign.com/wikis/xbox-one/Ho...One_Controller)
    Last edited by Immortal; 10-02-2014 at 10:58 AM.
    Tamas Balog
    Head of Studio
    ZEN Studios

  4. #4
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    Default same here

    I have the same Problem. I have a german Xbox. I have a gold account, my son has a silver account, but uses my Gold account(family gold share) on the xbox. the second player can't press green(Button A), the Splitscreen game can't be started.

    edit: Controllers are updated, i have Kinect Login activated.

  5. #5
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    Default

    I'm suffering the same issue, 'press a to join' and no way to bypass.

    Bought this game again for the xbox one based on the fun times had on 360, rather disheartening to see that the issue has been known for some time already and no fix..

    Any known solution or ETA to fix?

    PS no kinect login, updated controllers, gold and silver account.

  6. #6

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    Quote Originally Posted by Jozza View Post
    I'm suffering the same issue, 'press a to join' and no way to bypass.

    Bought this game again for the xbox one based on the fun times had on 360, rather disheartening to see that the issue has been known for some time already and no fix..

    Any known solution or ETA to fix?

    PS no kinect login, updated controllers, gold and silver account.
    Still working on this one - will post when I get an ETA for a fix

  7. #7
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    Default Temporary Workaround

    For those who are having this issue (as I am), a temporary workaround is to have the second person join using a guest account. I have noticed that whenever you click to start a local game player 1's gamertag is above their team (default blue). But, after having a second player login to join, player 2's gamertag replaces player 1's gamertag. In essence player 1 switches gamertags instead of another player being added to the game.

    EDIT:

    I forgot to mention that I originally tried this with non-updated controllers, then updated controllers and tried again. Also my account is a gold account whereas player 2's account is silver. "Kinect Login" is enabled for my account only, but I have also tried using no "Kinect Login".
    Last edited by Aeovon; 11-15-2014 at 02:53 PM. Reason: Needed More Info

  8. #8

    Default

    I am having this same issue. Does the game not support multiple profiles?

  9. #9

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    Quote Originally Posted by belindashort View Post
    I am having this same issue. Does the game not support multiple profiles?
    It does, though we haven't been able to reproduce this issue in order to find out what is causing it.

  10. #10

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    Quote Originally Posted by BarbieBobomb View Post
    It does, though we haven't been able to reproduce this issue in order to find out what is causing it.
    I am having the very same issue, For there not to be a fix this far after release (and I understand it is now being offered as a GwG title), is a bit absurd. Customer should be expecting the game to work properly and without having to jump through hoops to get the game working the way it was meant to.

  11. #11
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    Default Same Problem XboxOne Couch Co-op

    Quote Originally Posted by BarbieBobomb View Post
    It does, though we haven't been able to reproduce this issue in order to find out what is causing it.


    I have the same issue where we cant sign in with 2 different accounts for the multiple player.

    One account is Xbox Gold
    Other account is not -

    Also i can confirm the only way to play is with 1 account sign in and the other being a guests.

    But my girlfriend and I would really like to play our own builds of talents etc. Would like to know if this has been solved or any form of update.

    I have updated the controllers and still no luck. And i have no Kine-ct.

    Can anyone confirm that it DOES work with there Xbox one? Maybe we just have to keep uninstalling/re installing until we have a good one?

    Thank You.

  12. #12

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    We're investigating this issue again, hopefully we can resolve it - apologies for the inconvenience.

  13. #13
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    I am able (and have been for a few days) to play couch co-op without any issues. Xbox gamertags are my own (Gold) and my daughters (which we made the same day we started playing on the 3rd). Hers is not gold.

    However, online coop with the spinning kogs of death is unplayable. Regardless of time spent.

  14. #14

    Default

    A couple steps to help troubleshoot this issue:

    -Please update Xbox One system software, make sure to have the latest one (currently: OS version: 6.2.12710.0 Release date: 4/6/2015)
    -Do a hard reset (turn off the system, remove power plug, reconnect power plug, turn on the system); change the INSTANT ON option to ENERGY SAVING
    -sign in with the user who purchased the game (P1) while in the HOME menu. Sign in with the other player on the second controller while still in the HOME menu. This way local multiplayer should work again.

    Please let me know if this does not help

  15. #15
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    Default

    Quote Originally Posted by BarbieBobomb View Post
    A couple steps to help troubleshoot this issue:

    -Please update Xbox One system software, make sure to have the latest one (currently: OS version: 6.2.12710.0 Release date: 4/6/2015)
    -Do a hard reset (turn off the system, remove power plug, reconnect power plug, turn on the system); change the INSTANT ON option to ENERGY SAVING
    -sign in with the user who purchased the game (P1) while in the HOME menu. Sign in with the other player on the second controller while still in the HOME menu. This way local multiplayer should work again.

    Please let me know if this does not help
    Thank you for your quick response.

    I have done the following and still no luck.
    I checked for system update and it was up to date.
    I did the hard reset turned off the system and removed the power plug for a good 3-5mins. and reconnected it. (just unplugged it from the xboxone) Not the power side don't think it makes a difference)
    Changed the power setting to ENERGY SAVING (how long does the XBox one take to boot up this way?) mines still boots up quite quickly.
    At the home menu of the XBOX (windows 7home) i logged player 1 with the main account used to purchased it and player 2 with the 2nd account.
    THEN i load up the game and go multiplayer> Local > Versus
    Playerone is logged in and player 2 still needs to "Press A to Join"
    So I go and press A and see that player 2 is already logged in with the account when choosing the account. But i click it anyway.
    Same thing happens
    Game goes into a quick loading sub-screen and then
    player 2 gets no respond and can no-longer press A to join or anything.

    Thanks again hopefully we can figure this out =)

  16. #16

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    Quote Originally Posted by Sinlist View Post
    Thank you for your quick response.

    I have done the following and still no luck.
    I checked for system update and it was up to date.
    I did the hard reset turned off the system and removed the power plug for a good 3-5mins. and reconnected it. (just unplugged it from the xboxone) Not the power side don't think it makes a difference)
    Changed the power setting to ENERGY SAVING (how long does the XBox one take to boot up this way?) mines still boots up quite quickly.
    At the home menu of the XBOX (windows 7home) i logged player 1 with the main account used to purchased it and player 2 with the 2nd account.
    THEN i load up the game and go multiplayer> Local > Versus
    Playerone is logged in and player 2 still needs to "Press A to Join"
    So I go and press A and see that player 2 is already logged in with the account when choosing the account. But i click it anyway.
    Same thing happens
    Game goes into a quick loading sub-screen and then
    player 2 gets no respond and can no-longer press A to join or anything.

    Thanks again hopefully we can figure this out =)
    Thanks for letting me know!

  17. #17
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    Quote Originally Posted by Sinlist View Post
    Thank you for your quick response.

    I have done the following and still no luck.
    I checked for system update and it was up to date.
    I did the hard reset turned off the system and removed the power plug for a good 3-5mins. and reconnected it. (just unplugged it from the xboxone) Not the power side don't think it makes a difference)
    Changed the power setting to ENERGY SAVING (how long does the XBox one take to boot up this way?) mines still boots up quite quickly.
    At the home menu of the XBOX (windows 7home) i logged player 1 with the main account used to purchased it and player 2 with the 2nd account.
    THEN i load up the game and go multiplayer> Local > Versus
    Playerone is logged in and player 2 still needs to "Press A to Join"
    So I go and press A and see that player 2 is already logged in with the account when choosing the account. But i click it anyway.
    Same thing happens
    Game goes into a quick loading sub-screen and then
    player 2 gets no respond and can no-longer press A to join or anything.

    Thanks again hopefully we can figure this out =)
    Hello!

    Have you tried reinstall the game?

  18. #18
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    Quote Originally Posted by Apollo13 View Post
    Hello!

    Have you tried reinstall the game?
    Yeah just tried to re-install it same thing no luck =(.

  19. #19

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    Well, after messing around with the game for a bit, I have figured out the issue I believe. The game does not support sharing gold. My girlfriend is gold my account wasn't and we couldn't get it to work, for hahas we logged in to her sons account which is gold and boom no problems at all.

  20. #20
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    Default Same issue as the rest

    Seeing the same issue as everyone else replying to this thread.

    Got the latest game update. Updated the xbox. Changed all of the settings. Had both profiles sign in at the home screen. Started the game. Selected versus. When the second profile presses A to join, they are asked what profile they want to use, and upon selecting it are returned to the army select screen and cannot select anything.

    Press A to select message is still on screen, but the second player profile can select nothing.

    Occasionally when the second player is attempting to join, the name of the profile that is signed in first will change to the second player profile name but still no functionality from the second player controller.

    Thanks for looking into this issue.

  21. #21
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    Quote Originally Posted by Stayxfrosty17 View Post
    Well, after messing around with the game for a bit, I have figured out the issue I believe. The game does not support sharing gold. My girlfriend is gold my account wasn't and we couldn't get it to work, for hahas we logged in to her sons account which is gold and boom no problems at all.
    Can anyone verify this?? If so can we expect an update?

  22. #22
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    Quote Originally Posted by Sinlist View Post
    Can anyone verify this?? If so can we expect an update?
    There is no need gold acc, this is some very odd bug.

    How far you progressed in the campaign with each account? How many stars you have?

  23. #23
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    Quote Originally Posted by Apollo13 View Post
    There is no need gold acc, this is some very odd bug.

    How far you progressed in the campaign with each account? How many stars you have?


    Hello thanks for the reply, On the gold account i have 58 stars --- on the silver account i have 64 stars. Open to suggestions!

  24. #24
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    Default still no fix?

    Quote Originally Posted by camada View Post
    I purchased Castle Storm: Definitive Edition last weekend and was excited to begin playing the couch co-op portion of the game with my boyfriend. However, all modes under the "Multiplayer" option do not work for us on the Xbox One. This problem occurs when the second player hits A to join and goes to the sign in gamertag overlay. After choosing a profile it goes back the screen before signing in, but still says "Press A to join..." and the "Next" button is still grayed out.

    I searched the forum for any other potential users having this issue and it seems I'm the only one. In short, multiplayer is unplayable for me at this point in all of the modes below.

    Multiplayer > Local > Versus
    Multiplayer > Local > Survival
    Multiplayer > Local > Hero Survival
    Multiplayer > Online > Versus > Ranked Match
    Multiplayer > Online > Versus > Quick Match
    Multiplayer > Online > Versus > Custom Match
    Multiplayer > Online > Survival > Ranked Match
    Multiplayer > Online > Survival > Quick Match
    Multiplayer > Online > Survival > Custom Match
    Multiplayer > Online > Hero Survival > Ranked Match
    Multiplayer > Online > Hero Survival > Quick Match
    Multiplayer > Online > Hero Survival > Custom Match
    I just downloaded this as the free download and multiplayer is still not fixed?

  25. #25
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    Quote Originally Posted by ramasesuk View Post
    I just downloaded this as the free download and multiplayer is still not fixed?
    I also have the same issue. Xbox released it as a free game this month to Gold members. Gold family membership. Works fine for one player.. cant select a second. Any progress. Its pretty bad that this thread has been open since last year.

  26. #26

    Default Same

    I have the same problem and it hasn't been resolved by any of the things listed above.

  27. #27
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    Just downloaded via the Xbox Live Gold promo this month. Same issue here.

    First thing I did after installing was go to local multiplayer. Hitting 'A' prompts the sign-in flow, but the game does not register the player upon signing in. Doesn't seem to recognize input from 2nd controller at all in general.

    Tried playing the first level in the single player campaign and going back to multiplayer. Still no luck.

  28. #28
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    Hello.

    Please try to join with guest or absolutely new xbox one acc. Let's see what's happen...

  29. #29

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    Quote Originally Posted by Gojuster View Post
    I also have the same issue. Xbox released it as a free game this month to Gold members. Gold family membership. Works fine for one player.. cant select a second. Any progress. Its pretty bad that this thread has been open since last year.
    Sorry - nothing to report at the moment.

  30. #30
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    Default Any updates?

    Quote Originally Posted by BarbieBobomb View Post
    Sorry - nothing to report at the moment.
    My son's just started playing this game but as many have described the local multi-player is not working. I tried the fix mentioned above but it was unsuccessful. They both signed in on the home page and when first player enters the game and sets up a local match and second player tries to push A to join, a window pops up asking who the second player is and then nothing further can be done. Both boys have gold accounts so that is not an issue.

  31. #31

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    Quote Originally Posted by Sinlist View Post
    Can anyone verify this?? If so can we expect an update?
    Not true for me. Still unable to play coop

    Sent from my LG-H810 using Tapatalk

  32. #32

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    It is now October and this issue is still outstanding. I got one session of co-op when I updated the game, and am now unable to play again.

    I love your game, really great interplay, we laughed a LOT while playing. I would really like to be able to play it more. Can we get a status update on this?

    Sent from my LG-H810 using Tapatalk

  33. #33

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    Quote Originally Posted by tim.d.murray View Post
    It is now October and this issue is still outstanding. I got one session of co-op when I updated the game, and am now unable to play again.

    I love your game, really great interplay, we laughed a LOT while playing. I would really like to be able to play it more. Can we get a status update on this?

    Sent from my LG-H810 using Tapatalk
    We haven't been able to reproduce the issue on a retail console, so we're having trouble figuring out why it works for some but not others. Do you have a way of sending or linking a video of what happens when you try to play co-op?

  34. #34

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    Quote Originally Posted by BarbieBobomb View Post
    We haven't been able to reproduce the issue on a retail console, so we're having trouble figuring out why it works for some but not others. Do you have a way of sending or linking a video of what happens when you try to play co-op?
    https://youtu.be/R598t_MBT2c

    Sent from my LG-H810 using Tapatalk

  35. #35

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    Quote Originally Posted by tim.d.murray View Post
    https://youtu.be/R598t_MBT2c

    Sent from my LG-H810 using Tapatalk
    Thank you!!!

  36. #36

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    So what are your thoughts on this?

    Sent from my LG-H810 using Tapatalk

  37. #37

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    Quote Originally Posted by tim.d.murray View Post
    So what are your thoughts on this?

    Sent from my LG-H810 using Tapatalk
    I sent it to the team - I'll post if they have any news.

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